loss of sound

[buddahbird]

hi we have a bravia kdl40ex403 tv and it has been fine up till this evening when i switched it on to find no sound when trying to watch the sky channels! my oartners tried everything had all leads plugs etc out, checked the sky by plugging other tvs in and all seems ok, therefore must be the tv. any ideas, we've had the tv about 3 years with no probs up to now. any advice would be appreciated, too expensive to replace.

[Anonymous · Accepted solution]

Hi there

Firstly we need to rule out whether the TV is at fault or not.

1. Unplug all connected equipment to the TV and only have your aerial connected (as well as power)
   
2. Turn TV on, and test a freeview channel. If sound works, skip to step 5. If there is still no sound continue on.
   
3. Ensure that you have the latest firmware releases, and perform a factory reset of your TV. Then try step 2 again.
4. If everthing still fails, and nothing is connected to the TV, then Im going to say that the TV is at fault and requires a repair from an Authorised Sony Repair Centre (or any extended warranties that you may have)
   
5. If you are getting sound from your TV, but not when your sky box is connected, go through the settings to see if there is anything out of the ordinary. All else fails, contact Sky.

Hope that helps