*** NOTES 18-Jul-2008 Action Type: Info 0:47 clarify Action Type: Info
*** Performed by contact: Andrea Zucca,
1. Installed service pack: Vista Home Premium
Still using service pack: no
2. Boot language: Italian
3. Detailed problem description: Hi i have a problem.. i registered my notebook vaio but i not receive in my home a free copy of Spiderman dvd blueray disk what i must do?????
4. Checked for upgrades or patches: yes
5. Additional SW: none
6. Additional HW: none
7. Extra memory added: no
8. Additional remarks: none
*** NOTES 09-Feb-2008 16:25:40 YIRPazdeM Action Type: Info
Dear Ms Zucca ,
Thank you for contacting us.
We will put a request to provide you with Spiderman III Blu-Ray disc.
Please update this case with the delivery address.
We look forward to your reply.
Regards,
Maggie
Sony Vaio-Link Team
*** NOTES 11-Feb-2008 22:02:47 clarify Action Type: Info
*** Performed by contact: Andrea Zucca,
mr Andrea Zucca
xxxxxxxxstreet N°10
postal code xxxxxxxxxx city xxxxxxxxi prv(xx)
-xxxxxxx- ITALY
Language of dvd ( italian )
I wait for a reply.. thank so much Andrea
*** NOTES 15-Feb-2008 15:12:52 YIRBrophM Action Type: Info
Dear Mr Zucca,
Thank you for contacting us.
I have escalated to have this offer sent out to you.
Regards
Mark
Sony eSupport Team
*** NOTES 16-Feb-2008 02:32:09 clarify Action Type: Info
*** Performed by contact: Andrea Zucca,
thank so much i wait for it 
*** CASE CLOSE 16-Feb-2008 02:33:10 clarify
*** Performed by contact: Andrea Zucca,
i wait for dvd thank so much
*** NOTES 04-Mar-2008 07:28:41 clarify Action Type: Info
*** Performed by contact: Andrea Zucca,
Today is 4 March and i am wating for dvd Spiderman.. have you any other information about delivery??????? thank
*** NOTES 05-Mar-2008 12:31:23 YIRCunniM Action Type: Info
Dear Mr Zucca ,
Thank you for your patience.
The request has been sent for your copy of Spider Man 3.
We apologise about the delay.
We will inform you of any changes.
Thank you for understanding this matter.
Regards,
Mark
Sony Vaio-Link Team
*** NOTES 28-Mar-2008 18:41:29 clarify Action Type: Info
*** Performed by contact: Andrea Zucca,
Hi, today it is 28 march and i am waiting for dvd spiderman blue Rdisk.. but how much time i must wait to receive it??? i register my laptop in november 2007... i have no words to comment this inconveniente.. i hope you resolve my problem...
*** NOTES 29-Mar-2008 10:39:35 YIRKryzaB Action Type: Info
Dear Mr Zucca,
Thank you for your patience.
The request for bonus BD Spiderman 3 for you has been sent on 5th of March. It takes up to 28 days to deliver.
We thank you for your understanding in this matter.
Regards,
Benjamin
Sony Vaio-Link Team
*** NOTES 30-Mar-2008 16:36:10 clarify Action Type: Info
*** Performed by contact: Andrea Zucca,
OK i wait... i hope to received it as soon as possible.. thank so much. Andrea Zucca
*** NOTES 02-Apr-2008 15:13:58 YIRCoffeH Action Type: Info
Dear Mr Zucca ,
Thank you for your reply.
If you have any further queries, then do not hesitate to contact us again and we will assist you further.
Regards,
Harry
Sony Vaio-Link Team
*** NOTES 10-May-2008 14:38:46 clarify Action Type: Info
*** Performed by contact: Andrea Zucca,
Can you explain me what is the problem?? why dvd spiderman blue ray disc not arrive in my home??? how much i must wait too????? it is absurdity!!! why give dvd like a gift when you can not send to buyer??? it is stupid no??? i wait for a reply now.. i am waiting from november 2007!!!! where is dvd????
*** NOTES 13-May-2008 09:47:45 YIRTiernJ Action Type: Info
Dear Mr Zucca ,
Thank you for contacting us.
Please note that there is currently a backlog on the disks. We will dispatch the disk to you as soon as possible. Please update the case if you require any further assistance.
Regards,
Justin
Sony Vaio-Link Team
*** NOTES 15-May-2008 19:18:51 clarify Action Type: Info
*** Performed by contact: Andrea Zucca,
i wait but is it not correct by sony.. you must said me this before than 5 mounths... i am sorry but your customer service it is not good.. i am sorry sony !!!!!!
*** NOTES 19-May-2008 09:29:26 YIRTroyM Action Type: Info
Dear Mr Zucca,
Thank you for contacting us.
Please be advised that the Spiderman 3 disc has been ordered for you.
You should receive the disc in approximately 4-6 weeks.
We apologise for the delay.
We thank you for your understanding in this matter.
Regards,
Michelle
Sony VAIO-Link Team
*** NOTES 22-May-2008 10:58:33 clarify Action Type: Info
*** Performed by contact: Andrea Zucca,
it is the second time sony said me that have send me blueray disk about spidermen and to wait ...!!!! it is not acceptable about you.. i am sorry but sony are not serious firm bye
*** NOTES 22-May-2008 13:42:41 YUKRapoJ Action Type: Info
Dear Mr Faria,
Thank you for your reply.
We would like to apologize for the length of time it has taken
to get you your Spiderman 3 BluRay movie.
Should you not receive this in time most recently specified, do not
hesitate to contact us again and we will chase up the order.
Regards,
Jussi Rapo
Sony Vaio-Link Team.
*** CASE CLOSE 22-May-2008 17:41:21 clarify
*** Performed by contact: Andrea Zucca,
i wait that dvd arrive in my home.. i hope!!!!
*** NOTES 12-Jul-2008 18:47:24 clarify Action Type: Info
*** Performed by contact: Andrea Zucca,
Today is 12 July!!!! where is my free blueray spiderman dvd? it is not possible.. i wait it from november 2007 !!!! please resolve my problem... SONYYYYYYYYYYY
*** NOTES 14-Jul-2008 10:42:17 YIRDuhamV Action Type: Info
Dear Mrs Andrea Zucca,
Thank you for contacting us again.
I apologise that you have not received the Spiderman 3 BluRay Disk yet.
I have escalated your case and the Disk will be sent back to you again at the address below :
Mrs Andrea Zucca
address:
xxxx xxxx10
xxxxx
xxxxxx xxxxxi
xxxxx
Italy
If this address is incorrect please update your case with the correct one.
We thank you for your patience and understanding in this matter.
If you would prefer an e-Support agent to contact you by telephone, please update your case with your preferred contact number & a suitable timeframe between the hours of 8:00 to 18:00 GMT Monday to Friday.
Best Regards,
Veronique
Sony VAIO-Link e-Support Team
[! emailed James the case number to have the BD resent>!]
*** NOTES 16-Jul-2008 11:03:48 clarify Action Type: Info
*** Performed by contact: Andrea Zucca,
my address is correct
Mr Andrea Zucca
steet xxxxxxxxxn° 10
cap xxxxxx city xxxxxx (prv) xxxxxxi
xxxxxx -Italy-
my home telephone is 070xxxxxxx
my mobile phone +39 3xxxxxxxxx
i don't speak english very well i prefer if sony contact me with italian customers care.
Thank so much in advance Andrea
*** NOTES 16-Jul-2008 11:04:46 clarify Action Type: Info
*** Performed by contact: Andrea Zucca,
if you call me in my mobile phone there is not problem for time.. can call me after 10.00 am ... thank so much
*** NOTES 16-Jul-2008 12:06:20 YIRRaleiC Action Type: Info
Dear Mr Zucca,
Thank you for contacting us.
I have arranged for a Italian agent to give you a callback.
If this does not suit at any stage please do not hesitate in updating your case.
Regards,
Claire
Sony Vaio Team
Notes 28-Jul-2008 Andrea Zucca
*** NOTES 28-Jul-2008 Action Type: Info
i am waiting for call about call center..
Notes 28-Jul-2008 Justin
*** NOTES 28-Jul-2008 Action Type: Info
Dear Mr Zucca ,
Thank you for your reply.
My apologies for the delay. I have escalated for them to contact you as soon as possible. Please update the case if you do not hear from them. We look forward to your response.
Regards,
Justin
Sony Vaio-Link Team
Phone Log 29-Jul-2008 Alessandra
*** PHONE LOG 29-Jul-2008 Action Type: OUTGOING call
Attempted to call Mr Zucca but no answer
Notes 29-Jul-2008 Andrea Zucca
*** NOTES 29-Jul-2008 Action Type: Info
now i can reply if you want call please.. but i not know why customare care must call me.. my problem is that i have not free B-ray disk... that is all i wait for call thank in advance
Phone Log 29-Jul-2008 Alessandra
*** PHONE LOG 29-Jul-2008 Action Type: OUTGOING call
Calledback Mr Zucca
Asked if he bought the pc on sony stile web site or in a shop
He confirmed he bought it in a shop (unieuro)
Explained that the italian campaign of BD Spiderman 3 was active only for pc purchased on sonystile
Customer pointed out that it was not so clear in the advertisment of the dealer
I apologized if in the previous contact via email we let him intend that he should have received soon the dvd
He thanked anyway
Notes 29-Jul-2008 Andrea Zucca
*** NOTES 29-Jul-2008 Action Type: Info
I want show us this forum discussion..
http://club.vaio.eu/clubvaio/it/it/forum/viewthread?thread=52407
http://club.vaio.eu/clubvaio/it/it/forum/viewthread?thread=51473
http://club.vaio.eu/clubvaio/it/it/forum/viewthread?thread=47975
i am not the only buyer that sony reply to wait for spiderman blueray disk.. it is not good for sony this ... i am sorry for us.. i can buy a dvd in shop but sony maybe lose my trust.. see you soon Andrea Zucca
Notes 29-Jul-2008 Andrea Zucca
*** NOTES 29-Jul-2008 Action Type: Info
i ask to sony customar care to write on first sony vaio club page a advertisement and explain to all this inconveniente.. no? i wait
VI RINGRAZIO IN ANTICIPO PER L'ATTENZIONE MA MI SEMBRAVA DOVEROSO DA PARTE MIA MOSTRARE AL FORUM TUTTE LE PERIPEZIE CHE MI HA FATTO PASSARE SONY PER POI DIRMI DOPO CHE PER DUE VOLTE AFFERMANO DI AVERMI MANDATO SCUSANDOSI IL DVD DI SPIDERMAN 3 (OMAGGIO) ED AVERMI ANCHE DETTO CHE CI STAVA UN PROBLEMA SUL SUPPORTO E LO STAVANO CONTROLLANDO.. CHE SFORTUNATAMENTE NON HO DIRITTO AL DVD DI SPIDERMAN 3 OMAGGIO PERCHE' NON HO ACQUISTATO IL NOTEBOOK DALLO SHOP ON LINE DI SONY MA BENSI IN UN NEGOZIO DI ELETTRONICA TIPO UNIEURO O TRONY... ASSURDO!! CI HANNO MESSO QUASI 7 MESI A DIRMI QUESTQ COSA ASSURDOOOOOOOOO!!! ORA VISTO CHE HO POSTATO ALCUNI LINK DI ALTRE DISCUSSIONI MI CHIEDEVO SE ANCHE A VOI HANNO DETTO LA STESSA COSA.. PERCHE' LEGGENDO MI SONO ACCORTO CHE ALTRI UTENTI SONO STATI CHIAMATI DAL CUSTOMARE CARE DI SONY MA HANNO SEMPRE CONFERMATO L'INVIO ED ORA MI CHIEDO COME POSSA ESSERE SALTATA FUORI QUESTA COSA.. IO UN DVD BLUERAY POSSO ANCHE COMPRARMELO MA E' UNA QUESTIONE DI PRINCIPIO.. SE SIETE SERI VOI DELLA SONY... METTETE UN LINK IN PRIMA PAGINA SUL SONY CLUB VAIO E SPIEGATE CHE CASINO AVETE COMBINATO A TUTTI COLORO CHE HANNO ACQUISTATO IL VOSTRO NOTEBOOK.. GRAZIE A TUTTI ANDREA Z. 
Anviridovix,
It' affare giusto dello Sony! Se Sony non può dargli il DVD, sta offrendo le opzioni del toher. Perché voi don' la t accetta?
Hey.. chi ti ha detto che non ho accettato? .. il pacco sta gia bello a casa.. poi vi dirò che ci stava dentro.. devo ringraziare la sony.. ok .. ma ci avete messo un po troppo non credete ?
cmq va bene lo stesso .. ora vediamo che mi rispondete per la tastiera che mi interessa piu di gadget e dvd GRAZIE
profile.country.de_DE.title
profile.country.it_IT.title
Ciao! Sarei proprio curioso di sapere cosa ti hanno mandato... :smileygrin:
Io attendo ancora "fiducioso" il bluray anche se credo non arriverà mai... 
profile.country.it_IT.title
Ah ok!
Comunque no, non ho questo tuo problema delle lettere cancellate... Mi dispiace ma non so aiutarti...
L'unica cosa che noto in controluce nella mia tastiera, è solo l' "usura"! Il classico lucido che è presente nei tasti che utilizzo di più, segno evidente che il notebook è stato utilizzato ANCHE in ambito gaming...! XD 
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