Screen Problem with Vaio FZ21M

[jonruiza]

this problem (see video) happens only few times a day...sometimes only once a week.
and this happens during 2-30 sekonds or forever and i have to shut down the laptop.

http://www.youtube.com/watch?v=PcO88zlAqQE

why does it happend?

[rich912]

Hi jonruiz,

It would seem that you have a failing NVIDIA graphics chip.

Sony is aware of the problem and will repair the following models that are affected free of charge (up to four years from purchase):

• VGN-FZ11x, VGN-FZ18x, VGN-FZ21x, VGN-FZ31x, VGN-FZ38x
• VGN-AR11x, VGN-AR21x, VGN-AR31x
• VGN-C1Zx, VGN-C2Zx
• VGC-LM1xx, VGC-LM2xx
• VGC-LT1xx, VGC-LT2xx

I suggest that you contact Support via the tab at the top of this page.