I have purchased a new RA304 about 9 weeks ago and i am very disapointed with the service offered by Sony now that the letter I on my keyboard has given up the ghost after just one week. they wont just exchange the keyboard as i would have expected, OH no i have to send everything back to them for a diagnostic test(pathetic), is this the norm for something like this, even the mouse has now started playing up.
i have purchased Sony goods for years and have spent numerous thousands on cinema systems, plasma screens, HDD etc and have never had anything go wrong, if this is the way they treat loyal customers to the brand by requesting stupid things i may have to look at broadening my horizons with my next purchase, after all its only a letter I, just send me a new keyboard for gods sake. please.:smileysad:
