Sony assistance is very ridiculus

[acirasa]

My Vaio notebook (Z11WN 2400 euro's Notebook!) was bought in september, sent to Sony assitence for a problem in hspda modem in optober and now (DECEMBER) i'm not working with it!
Where is the five days warranty?

I'm very very angry! It's the top of production of sony's notebook!?

[Thalamus.]

sent to Sony assitence for a problem in hspda modem in optober and now (DECEMBER)

Hi acirasa,

that does sound a long time, have you been kept updated with the progress of your repair.?

If so what have you been told.?

Also could you let us have the case number please.?

[acirasa]

The pratic number is 3430341
the case number in esupport is 3588232

[Thalamus.]

Thanks for the case number.

Have you been kept updated with the progress of your repair.?

If so what have you been told.?

[acirasa]

why the sony assistence is riduculous?

I paste the response of esupport for your enjoy

*** NOTES 22-Dec-2008 Action Type: Info
Dear Mr. Prato,

Thank you for contacting us.

Please try uninstalling and re-installing the driver as follows:

* Click "Start"
* Right-click "Computer"
* Select "Manage"
* Click on "Device Manager"
* Click on the + sign next to "Modems"
* Right-click on the modem installed and select "Uninstall"
* Restart the Vaio and continuously press the F2 key upon seeing the Vaio logo
* You should now be in the BIOS utility
* Press F9 to restore BIOS defaults and then F10 to save and exit

The Vaio will restart and the modem should automatically be installed with the correct drivers.

Should you have any further questions, please do not hesitate to update your case. If you would prefer an e-Support agent to contact you by telephone, please update your case with your preferred contact number and a suitable timeframe between the hours of 8:00 to 18:00 Monday to Friday.

Regards,
Mark Anthony
Sony-Vaio Link Team

Why is ridiculous?

Because:
1) the laptop is in assistence! I can't do anything because they have my pc and they don't know this!
2) they demostrate that don't know my laptop. In bios the HSPDA module can't be disabled
3) the hsdpa module not releved by OS, and for remove any configuration mistake i use their disk backup for reconfigure all system with vendor's configuration.

The problem is simple, the HSDPA module is died and they don't have sobstitution part. I will wait Jennuary bicouse is christmas (the agent say me this friday!)
my laptop now cost 2199 euro and I cant't use it, but in this moment for 2400 euro (my laptop price at september) I could buy Z21.

This laptop was MY WORSTE Investiment of the last years!

[Thalamus.]

why the sony assistence is riduculous?

I paste the response of esupport for your enjoy

*** NOTES 22-Dec-2008   Action Type: Info
Dear Mr. Prato, 
 
Thank you for contacting us. 
 
Please try uninstalling and re-installing the driver as follows: 
 
* Click "Start" 
* Right-click "Computer" 
* Select "Manage" 
* Click on "Device Manager" 
* Click on the + sign next to "Modems" 
* Right-click on the modem installed and select "Uninstall" 
* Restart the Vaio and continuously press the F2 key upon seeing the Vaio logo 
* You should now be in the BIOS utility 
* Press F9 to restore BIOS defaults and then F10 to save and exit 
 
The Vaio will restart and the modem should automatically be installed with the correct drivers. 
 
Should you have any further questions, please do not hesitate to update your case. If you would prefer an e-Support agent to contact you by telephone, please update your case with your preferred contact number and a suitable timeframe between the hours of 8:00 to 18:00 Monday to Friday. 
 
Regards, 
Mark Anthony 
Sony-Vaio Link Team

Why is ridiculous?

Because:
1) the laptop is in assistence! I can't do anything because they have my pc and they don't know this! 
2) they demostrate that don't know my laptop. In bios the HSPDA module can't be disabled
3) the hsdpa module not releved by OS, and for remove any configuration mistake i use their disk backup for reconfigure all system with vendor's configuration.

The problem is simple, the HSDPA module is died and they don't have sobstitution part. I will wait Jennuary bicouse is christmas (the agent say me this friday!)
my laptop now cost 2199 euro and I cant't use it, but in this moment for 2400 euro (my laptop price at september) I could buy Z21.

This laptop was MY WORSTE Investiment of the last years!

Very odd response indeed..

The latest info that I have is that Vaio-support is awaiting part/s I have asked for an estimated date of when you should expect your Vaio back..

As soon as I get any more I'll let you know..

[acirasa]

TODAY 12/01/2009 I DON'T HAVE MY 2400 EURO LAPTOP IN MY HAND!!!


I'M VERY VERY VERY ANGRY

is it possible????


don't buy sony vaio!

THE WORST INVESTIMENT OF MY LIFE.

[Master007]

TODAY 12/01/2009 I DON'T HAVE MY 2400 EURO LAPTOP IN MY HAND!!!

don't buy sony vaio!

THE WORST INVESTIMENT OF MY LIFE.

I completely agree with you! See my post at Link

[cptbill]

cases like acirasa's are very worrying about Sony's service support.
This is not what to expect from Sony.

[acirasa]

Have SONY a quality certification???
What is their maximum time for an assistence intervent in quality certification?


DONT BUY SONY VAIO LAPTOP's


I write about this in all italian forum about notebook.