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deejohnny
by New 22 Posts
on July 2013
39 Replies - 6250 Views

Sony Vaio Duo13 (SVD1321M2EW) poor wifi

[ Edited ]

Hi i'm Currently having issues with the wifi in my vaio duo 13 (SVD1321M2EW) the wifi recepion is so poor i can hardly get 3 bars and lucky to get 20Mbsdownload speed, my surface rt in the same room picks up full bars and nearly 150Mbs!!!!! also the connection randomly drops to nothing leaving me with no connection!.I know this is a new machine but this is very poor for a machine that costs nearly £1.5k and getting out gunned by a rt device, even the built in vodaphone modem can pick up full bars from a mast god knows were but the vaio cant even connect to a router in the room below.anyone else having problems?

 

 

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Blencogo
Expert 11,271 Posts

Re: Vaio duo 13 poor wifi

Hi deejohnny.

 

I have seen a number of similar reports.  I think the best thing to do is to log a ticket with Sony Support so they realise there may be a problem.

 

To check it is not a Firewall issue, can you tell us which Internet Security software you are using?  If you are not using the preinstalled McAfee software, can you confirm that you have removed it using the Removal Tool MCPR.EXE as a firewall conflict is possible.

 

:smileyconfused:

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deejohnny
New 22 Posts

Re: Vaio duo 13 poor wifi

Hi thanks for the reply,I'm using the built in windows defender I don't have McAfee as I performed a clean install to try and rectify the problem and just installed all the drivers from the support sight.will request a ticket thx
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deejohnny
New 22 Posts

Re: Vaio duo 13 poor wifi

Hi how do you log a ticket?
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Blencogo
Expert 11,271 Posts

Re: Vaio duo 13 poor wifi

I've just noticed there is an updated driver for the Wireless LAN for your model dated 3 July.  Have you installed this?

 

http://www.sony.co.uk/support/en/product/SVD1321C5E/downloads/EP0000301660_8841

 

:smileyconfused:

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deejohnny
New 22 Posts

Re: Vaio duo 13 poor wifi

Thx but the new drivers have no effect still poor reception getting more drop outs now i will have to take back to the shop ot happy

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slacey1
New 1 Post

Re: Vaio duo 13 poor wifi

I too am very unhappy with this. I received my first Duo 13, 3 weeks ago and Sony took this back because of the problem. I had to wait until today for the replacement, and it has exactly the same problem!!! I have the 4G option and coverage on 3G/4G is good. I think this may be some kind of design issue with the antenna for wi-fi. It is such an issue I cannot believe Sony have missed this in BASIC testing. This one's going back aswell now.........

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emmanuelkeyz
Explorer 4 Posts

Re: Vaio duo 13 poor wifi

[ Edited ]

I'm stunned by this wifi issue. I barely get 1mb (max of about 4mb) download speed and on my other devices (tablets, phones, old laptops etc) I get between 50-75mb download speed!!!

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Blencogo
Expert 11,271 Posts

Re: Vaio duo 13 poor wifi

Hi everyone.

 

It seems a few users have reported this problem.

 

This problem has been escalated to Sony and we wil let you know any information we get back from them.

 

Sony are aware.

 

:smileyconfused:

 

 

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deejohnny
New 22 Posts

Re: Vaio duo 13 poor wifi

Whoo,Just recieved a email from sony saying a new wireless lan driver will be released shortly to fix this problem,only thing is vaio updater not working just keeps saying "You have arrived at this page because VAIO Update does not recognize your VAIO.This may be a temporary problem with the VAIO Update server" So if the driver does appear could somone bump this thread with a link to the new driver thx.