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Warranty BE AWARE

terrybrown1
Member

Warranty BE AWARE

Before buying a SONY product please be aware that the warranty does not cover manufacturing defects i.e. if the product is damaged due to a design or manufacturing fault then the warranty is INVALID

 

I have just had this quoted to me by Mr. Anderson in the "Customer Relations" team and when asked to speak to a his manager he advised that he is the manager and would not be able to put me through to anyone else to assist - So you also have to be Very aware of the limited escalation process they have available and the get out of jail quotes they like to utilise.

 

Was offered a bone but decided against taking it as all I wanted was a unit that worked.

1 REPLY 1
terrybrown1
Member

First of 4 aticles on Sony Warranty and Customer service should be released Tuesday - please log into kit guru to read