Greetings from Sony India! Thank you for patronizing Sony product.
This is in reference to your e-mail dated 12th September 2017, addressed to our Head of Service, regarding your XPERIA Z tablet, Model No. SGP321, IMEI No. 35712XXXXXXXXXX.
This is also in reference to your telecommunication with our Area Service In – Charge – Mr. Aditya Saurabh, in this regard.
We understand your concern towards your XPERIA Z tablet.
We received your above mentioned product at our Authorized Service Centre - M/S F. K. Electronics-Agra on 22nd August 2017 vide workorder for the symptom “touch panel broken”.
We would like to inform you that the product has lived its life. We would advise you to evaluate the option to upgrade the product with latest technology.
This matter has been discussed with our management.
We regret that we are unable to comply with your request to service your product. We solicit your kind understanding in this regard.
Thanking and assuring you of our best services always.
For Sony India Pvt Ltd.
With Warm Regards
Shakil Ahmad
Customer Relations Officer – North Region
