topic Rif.: Netflix not loading in Android TV

Netflix not loading

KevanMai — Sun, 25 Sep 2016 08:16:25 GMT

I haven't been able to load Netflix or Google Play Store since about 21/9/16 - still waiting for Sony support to get back to me.

I've tried unplugging the TV, switching off my router etc. but nothing has worked. I can still use Netflix on my tablet, blu-ray player and PC, so I know it's something specific to the TV.

I've also tried forcing the app to stop and clearing data/cache but still no joy.

Any help would be greatly appreciated.

Thanks

Rif.: Netflix not loading

Marino.Manolo — Sun, 25 Sep 2016 11:26:38 GMT

Hi,

have you try a Reboot of Android TV? Press OFF for many seconds.

If this not work you can also restore the TV.

Manolo

Rif.: Netflix not loading

KevanMai — Sun, 25 Sep 2016 11:56:38 GMT

The only thing I haven't tried is resetting to factory settings but I don't want to try this unless I really have to. I've read in other threads that this doesn't work anyway.

I've cleared the Netflix app data and cache and rebooted using the power off button but there is no change.

Maybe Sony support will have a suggestion if / when they come back to me.

Rif.: Netflix not loading

Anonymous — Sun, 25 Sep 2016 18:54:13 GMT

Hi there

Is your ISP BT by any chance?

Cheers

Rif.: Netflix not loading

KevanMai — Sun, 25 Sep 2016 19:49:11 GMT

Hi - no, I'm not with BT, so it's not the problem some people have had with their 'parental control' settings.

Thanks for the suggestion though 🙂

Sony support suggest a factory reset, which seems to be their default position for everything.

It's a strange coincidence that Netflix and Google Play Store are the only apps that don't work - I can't help but wonder if it's a known issue that Sony are keeping quiet about. I will leave it for a couple of days and if it doesn't sort itself out, I will have to do the factory reset and hope for the best.

Rif.: Netflix not loading

KevanMai — Tue, 27 Sep 2016 18:45:13 GMT

I've now done the factory reset and it appears to have worked - Netflix and Google Play Store both work now.

It's annoying having to put all my settings back in but at least it is working 🙂

Thanks to everyone that tried to help.

Rif.: Netflix not loading

Phillers1971 — Sat, 15 Apr 2017 21:03:12 GMT

What settings do BT mess around with then please and how do I change them?

Thanks in advance

Phil

Rif.: Netflix not loading

Anonymous — Mon, 17 Apr 2017 21:26:49 GMT

Hi @Phillers1971

Please create a new thread on these forums - as it appears that your question/issue is totally different to this one, which has been marked as solved. Also, please include more details - model number of TV and the actual problem you have.

Cheers

Rif.: Netflix not loading

paulodlfc — Wed, 19 Apr 2017 08:33:54 GMT

Hi I'm having the same issues. Was on phone to Netflix for 50 mins and tried all their trouble shooting methods... None worked. In the end I did a factory reset and this resolved the issue temporarily but to my annoyance the problem is back

When loading anything on Netflix it stuck around 25% then slowly moves up before getting a message saying content not available try another title. There is NO error code

My TV model is KD-49XD8305

All my other apps work fine including YouTube and BBC I player etc

Please help!

Rif.: Netflix not loading

Tarpii — Wed, 19 Apr 2017 11:08:51 GMT

I had a similar issue last night, I tried clearing the application cache and rebooting, but still got an unable to contact Netflix error (-111).

In the end I had to clear all application data, and resubmit my login credntials and it started to work.

Rif.: Netflix not loading

Anonymous — Wed, 19 Apr 2017 13:42:04 GMT

Hi all

Sony is aware of a Netflix issue:

Q: We can’t launch Netflix, Error message is displayed What should we do?

A: You need Sign in again to Netflix. Please try to this procedure.

1) Click on "More Details“
2) Click on "Reset/Sign out“
3) Sign in again to Netflix

PS: Error codes when trying to lauch are:

- Could not lauch Netflix, please try to restart (-111)

- Netflix encountered an issue, retrying in .... code: ui-800-3 (100017)

Cheers

Rif.: Netflix not loading

Tarpii — Wed, 19 Apr 2017 14:25:41 GMT

Hi,

Netflix have also acknowledged the issue, see 'Android TV' over here:
https://help.netflix.com/en/node/60850

Rif.: Netflix not loading

paulodlfc — Wed, 19 Apr 2017 17:24:16 GMT

None of these fixes have worked I have tried literally everything advised

Thinking my TV is broken and may need returned

Rif.: Netflix not loading

paulodlfc — Wed, 19 Apr 2017 17:34:58 GMT

Rif.: Netflix not loading

paulodlfc — Wed, 19 Apr 2017 17:36:27 GMT

This is all I get after trying to play anything on Netflix. No error code just this message. Netflix works on my phone and tablet no problem. I can cast it to my chromecast on the tv upstairs no problem but it just won't work on my Sony TV

Rif.: Netflix not loading

paulodlfc — Wed, 19 Apr 2017 19:04:57 GMT

Okay so I managed to get it working again!!!

I UNINSTALLED the Netflix app updates

This doesn't sound ideal though I wonder how long it will let me use an old Netflix app.

Sounds like the problem then is the latest Netflix update

Rif.: Netflix not loading

frankmoynihan — Sat, 02 Feb 2019 09:04:25 GMT

Netflix wouldn't load for me (the wheel of death just kept going round), but other apps like iPlayer worked fine. I saw the fix for other Netflix issues was to upgrade the sotware, so I followed the very clear instructions and it worked perfectly. The only confusion I had was when i downloaded the software ZIP file on my Mac it automaticaly unzipped it. Very helpful but I couldn't check the size to verify it was the correct and complete file. I downloaded it onto my wife's PC and saw it was correct. (I unzipped it and that's when I noticed it had been automatically unzipped on the Mac!). So far I haven't noticed that any settings have been lost, which confirms what the update instructions say.

I have the KDL-32WD751 and it needed upgrading from v8.213 to v8.216. However, I was surprised it was not upgraded automatically, as I have the auto update setting set to On.

Anyway, problem easily fixed, and I now know what to do if I hit a similar problem in future.

Rif.: Netflix not loading

nigelrob1955 — Wed, 05 Jun 2019 15:33:36 GMT

i have a so y tv model kdl 43w805c will not load netflisk tried resets and software updates but does not work thinking of getting a new tv but not sony