topic Re: v3865 Info Bar NEW problem in Android TV

v3865 Info Bar NEW problem

MiCal1967 — Sat, 22 Apr 2017 20:08:15 GMT

Info bar on previous OS described normally current and next TV program by pressing right arrow.

After this update pressing right arrow shows next program but description from previous remains!!!!!! and adds lines for next program.

Family confused..........

I think there is something wrong with their minds. They fixed nothing. i WISH i COULD GO BACK TO 5.0

Never a Sony again. That's enough.

Re: v3865 Info Bar NEW problem

Anonymous — Sat, 22 Apr 2017 21:56:38 GMT

Hi MiCal1967

I received info about this a couple of months back - but I could never replicate this on my TV in the UK, using the DVB-T/2 tuners. And I still cant. Never heard anything further about this though.

Cheers

Re: v3865 Info Bar NEW problem

MiCal1967 — Sun, 23 Apr 2017 06:27:42 GMT

Hi Quinnicus

This is the issue.

Current program All Hail King Julien info until the word (Dubbed):

Press right arrow on RC should give next program Transformers Rescue Bots info:

But as you see title changes normally but description is added below previous. After the word (Dubbed).

This is not normal and was OK with previous Android 5.

******* NEW

Factory Reset did not solve issue !!!!!!

Re: v3865 Info Bar NEW problem

Kuschelmonschter — Sun, 23 Apr 2017 06:47:07 GMT

Live TV in Sony is a total mess. It needs to be ripped out and rewritten.

The whole TV behavior is so totally unpredictable. Most of the time I just want to throw it at a wall.

I discouraged lots of people from buying Sony already and encouraged lots from bringing them back to stores while they still can, because nothing will ever change. Just never believe Sony support when they say:

- Everything is within specification

- Next FW will fix everything

I am so fed up with Sony..

Last time I was at a store, I heard the salesman tell people not to buy Sony or Philips because they are so flaky. Big part of it is due to MediaTek, who deliver the slow SoC, ancient Linux kernel and totally buggy drivers.

Re: v3865 Info Bar NEW problem

MiCal1967 — Sun, 23 Apr 2017 07:02:56 GMT

You are completely right !!!!

Just finished Factory Reset and there are also Time Zones MISSING !!!!! Including Athens. London was the default even if setup language was different. I think I saw this on another post about Denmark.

I don't know what to say anymore about Sony and their part time programmers. Are they hired students for 3 euros per hour? Or they are Japanese or Chinese and know nothing about Europe? The only thing that I can soon expect is an Info bar with Chinese or Japanese Symbol phrases. Mercy with them.

Re: v3865 Info Bar NEW problem

MiCal1967 — Sun, 23 Apr 2017 08:32:53 GMT

[New]

INFO Bar on Satellite Channels works normally for current and next program on German only channels Astra 19.2, English only channels on Astra 28.2, some channels on Hotbird 13.

They has just messed everything up

Re: v3865 Info Bar NEW problem

Anonymous — Mon, 24 Apr 2017 14:16:11 GMT

HI @MiCal1967

Just passing this info on to you: The case that I was referring to above, it only happened on 1 channel, in Germany - therefore Sony concluded that it was potentially a broadcaster issue. This was a month ago and I do not know the final outcome or conclusion either.

Hopefully someone can also confirm and replicate this too.

Cheers

Re: v3865 Info Bar NEW problem

MiCal1967 — Mon, 24 Apr 2017 15:57:43 GMT

Hi @Anonymous

Thank you for information. Always welcome!!

I believe that the problem is a combination of issues caused by both, Sony and Providers transmitters settings. The reason that I say this, is that only 3 out of 20 channels of my provider DIGEA have not this problem. Those 3 channels (ERT channels) previously was a different provider(ERT) and had a different type of transmition, possibly and GUIDE-Info.

Now those 3 channels do not have this problem on Sony but the rest 17 do have the problem.

Also on satellites Astra 19.2, Astra 28.2 and Hotbird, half channels have the problem and the rest do not. I have read that there were improvements for Astra on v3865 ????!!!!!

All above did not exist in Android 5.0

Sony in my region, as usual, suggests a repair center. Very annoying situation.

They have destroyed something on regional and Time Zone Settings and they will never admit, as they usually do. Their most possible act is that they used the US version as base to create or fix our Marsmallow firmware. THEY ARE UNABLE.

*********

About German One(1) and One(1) HD on Astra 19.2 satellite their info is OK for Now and Next channel.

Re: v3865 Info Bar NEW problem

kinggo01 — Mon, 24 Apr 2017 17:50:48 GMT

I can confirm this for Croatian channels also.

But It's not that it doesn't go to the next info. It does. It's just that it doesn't delete the previous one. So if info on current program is very short moving to the next with very short info will result with both of them being shown.

If the first one is long then there's nothing from the second one.

Re: v3865 Info Bar NEW problem

MiCal1967 — Mon, 24 Apr 2017 17:59:08 GMT

Hi @kinggo01

This is exactly what happens to me too. You can see this on above pictures. I also use the "down" arrow on Remote Control to see all information for Next program.

But this did not happen on previous Android 5. Next program info was separate.

I am happy to see I am not alone

Re: v3865 Info Bar NEW problem

Anonymous — Mon, 24 Apr 2017 18:43:01 GMT

Issue added to the bugs and issues list:

https://community.sony.co.uk/t5/android-tv/android-tv-bugs-and-issues/m-p/2308279#M17685

Re: v3865 Info Bar NEW problem

MiCal1967 — Tue, 25 Apr 2017 07:11:39 GMT

one(1), one(1) HD, RTL 2, Vox Austria, VOX CH, RTL CH have the problem now ........ and TV dies when info is present while browsing channels.

No Picture No Sound, just channel title on both receivers and TV as if no processor power AT ALL.

They destroyed our TV

Re: v3865 Info Bar NEW problem

stemars13 — Fri, 28 Apr 2017 06:57:03 GMT

Hi, I don't have this problem with KD-49X8309C in France with firmware v3.865. Everything works fine.

Re: v3865 Info Bar NEW problem

axelr424 — Sat, 29 Apr 2017 21:42:02 GMT

Have the same issue

DVB-T2 channels

Russia

p.s.

you provided wrong link

should be:

https://community.sony.co.uk/t5/android-tv/android-tv-bugs-and-issues/m-p/2322871#M18693

Re: v3865 Info Bar NEW problem

MiCal1967 — Sun, 30 Apr 2017 10:22:14 GMT

This a debug of info and errors when (i) info banner is accessed.

04-30 13:12:16.944: E/BroadcastTZReceiver(2848): action:mtk.intent.time.ts_utc_update received
04-30 13:12:16.944: D/MtkTvTime_jni(2848): a_mtktvapi_time_get_sync_source = 1
04-30 13:12:16.952: E/AgentTimeActionReceiver(3144): action:mtk.intent.time.ts_utc_update received
04-30 13:12:26.640: I/TIS_BroadcastTis(2865): [mtk] MtkTvKeyEvent.sendKey(0, 389143)
04-30 13:12:26.862: I/TIS_BroadcastTis(2865): [mtk] MtkTvKeyEvent.sendKey(1, 389143)
04-30 13:12:30.062: I/TIS_BroadcastTis(2865): [mtk] MtkTvKeyEvent.sendKey(0, 258049)
04-30 13:12:30.281: I/TIS_BroadcastTis(2865): [mtk] MtkTvKeyEvent.sendKey(1, 258049)
04-30 13:13:16.959: E/BroadcastTZReceiver(2848): action:mtk.intent.time.ts_utc_update received
04-30 13:13:16.960: D/MtkTvTime_jni(2848): a_mtktvapi_time_get_sync_source = 1
04-30 13:13:16.967: E/AgentTimeActionReceiver(3144): action:mtk.intent.time.ts_utc_update received
04-30 13:14:16.961: E/BroadcastTZReceiver(2848): action:mtk.intent.time.ts_utc_update received
04-30 13:14:16.962: D/MtkTvTime_jni(2848): a_mtktvapi_time_get_sync_source = 1
04-30 13:14:16.976: E/AgentTimeActionReceiver(3144): action:mtk.intent.time.ts_utc_update received
04-30 13:15:16.992: E/BroadcastTZReceiver(2848): action:mtk.intent.time.ts_utc_update received
04-30 13:15:16.994: D/MtkTvTime_jni(2848): a_mtktvapi_time_get_sync_source = 1
04-30 13:15:17.001: E/AgentTimeActionReceiver(3144): action:mtk.intent.time.ts_utc_update received

Re: v3865 Info Bar NEW problem

MiCal1967 — Sat, 17 Mar 2018 12:19:08 GMT

Problem NOT fixed with Android Nougat.

Re: v3865 Info Bar NEW problem

Dimos7568 — Fri, 31 Aug 2018 19:53:20 GMT

Yeah problem not fixed with the latest firm update...

Personal speaking it's not such a big deal; after all l've got this issue almost a year ago and so on

(only on android lollipop info bar was fine)

I'm from Greece too and it's not happening on every channel as nicely previous said.

so I think it's not sonny's fault but the local terrestrial transmitter

(My Bravia 2015 model is kdl-50w755c series)

Re: v3865 Info Bar NEW problem

MiCal1967 — Mon, 03 Sep 2018 22:36:02 GMT

Hi @Dimos7568 have a look here:

https://community.sony.gr/t5/android-tv/android-tv-bugs-and-issues/td-p/2040020/page/7

from Quinnicus that was remamed to x-something by sony genius

and here

https://community.sony.de/t5/android-tv/bekannte-sony-android-tv-probleme/td-p/2261182

Issue number 11.

According to Peter_S they solved issue only on ATV2 models.

They possibly forgot to solve on ATV1 models.

They are Japanese and they forget what they wanted to do, before they reach destination.

The Greek Sony representatives plays ton perdiko, every time they hear this for first time or after a year, they say that they thought this was fixed by itself or they say that they will inform bla bla bla.

And inside forums there are chinese robots that give prefix answers like "goodmorning how are you" "welcome to sony" they ask questions by themselves and they answer them also by themselves earning kudos and solutions.

Yes this problem is one year and a half old as hundreds other issues. I am used on this too, not a big deal but this is not solved. If there is no next firmware for ATV1 then this will be there for ever. A simple modification on EIT table id 0x4E