topic Re HT-CT260H sound bar in Android TV

HDMI ARC Issues HT-CT390 & KD-43x8307C

statto007 — Wed, 08 Jun 2016 13:21:40 GMT

Hi there.

I'm having issues with connecting my new Sony HT-CT390 soundbar to my KD-43X8307C Bravia 4k TV. Everything seems to work ok when connecting via my Optical cable but when I replace this and attempt to connect using my HDMI cable (4k high speed) from soundbar to ARC HDMI port on TV I get no sound.

Reading Quinnicus post at the top of this forum that this might be an issue I have tried the first three suggestions to no avail. Point 4 is ARC specific and suggests

"This step is specifically for people who are having problems with ARC (Audio Return Channel) on connected sound deviced such as Soundbars, AV Receivers and Home Theatre Systems. The above 3 steps should fix most problems but if not, sometimes the ARC needs to be enabled in the settings of the device.

The specific setting for ARC is generally located in either the HDMI settings or the ‘Control for HDMI’ settings. Many devices require HDMI-CEC (Control for HDMI) to be enabled in order for the ARC setting to be enabled"

This would therefore seem to be the fix required however I am unable to find where these settings need to be changed in either the TV settings menu or the soundbar menu

Any help would be most appreciated!!

Re: HDMI ARC Issues HT-CT390 & KD-43x8307C

Anonymous — Wed, 08 Jun 2016 13:49:05 GMT

Hi there

Taking this from the top, can you confirm the following:

TV:

The HDMI cable is connected to the ARC port on the TV (HDMI 4 on your TV)?
And that the HDMI cable is connected securely at both ends
Is Bravia Sync enabled on your TV. See HERE for instructions.
Is the speakers set to "Audio System"? See HERE for instructions.

Soundbar:

Is the correct input selected on the soundbar - should be set to TV. Press the [INPUT] button repeatedly until its selected.
On the soundbars remote control, Press the [MENU] button and go to "AUD >" and check that "TV AU" is set to "AUTO" - page 15 of the manual.
Still in the menu, goto "HDMI>" and ensure that "CTRL" is set to "ON" - page 16 of the manual.

Soundbar manual is HERE

Thats it I think.

Cheers

Re: HDMI ARC Issues HT-CT390 & KD-43x8307C

rooobb — Wed, 08 Jun 2016 14:14:51 GMT

Just a little OTT (hoping that you solve the problem with ARC in the mean time): how do you setup your HTCT390 soundbar? In front of the TV? Is it blocking the TV remote in this way? Some guys are asking me this question before buying it

Re: HDMI ARC Issues HT-CT390 & KD-43x8307C

statto007 — Wed, 08 Jun 2016 20:18:28 GMT

Quinnicus you are a godsend! All of the aforementioned were correct but Bravia sync had not been activated! Now all running perfect!

Thanks again for your help.

Re: HDMI ARC Issues HT-CT390 & KD-43x8307C

statto007 — Wed, 08 Jun 2016 20:20:53 GMT

Problem indeed solved.

I actually have it on a 2nd shelf just below TV so not affected by the problem you mentioned.

Quite think actually though so wouldn't really block anyway I don't think.

Re: HDMI ARC Issues HT-CT390 & KD-43x8307C

Anonymous — Wed, 08 Jun 2016 20:24:53 GMT

Your welcome

I might need to edit that HDMI guide to include Bravia Sync !

Cheers

Re: HDMI ARC Issues HT-CT390 & KD-43x8307C

statto007 — Fri, 22 Jul 2016 07:44:47 GMT

Hi Qinnicus

There seems to have been a software update on my tv that has meant the soundbar is now not connecting again! Have gone through the previous instructions but to no avail. It would seem that after the update the Bravia sync menu option has changed. Would be grateful if you have any more ideas!

Cheers

Re: HDMI ARC Issues HT-CT390 & KD-43x8307C

Anonymous — Fri, 22 Jul 2016 21:08:33 GMT

Hi there

Unfortunately the first thing to do, especially if things dont work properly after a firmware update is to factory reset the TV. See HERE for instructions.

See how that goes.

Cheers

Re: HDMI ARC Issues HT-CT390 & KD-43x8307C

Sam523 — Sat, 22 Oct 2016 11:21:14 GMT

I done everything you said but nothing happened...my ct390 is still not working with my sony bravia W56D using HDMI arc

Re: HDMI ARC Issues HT-CT390 & KD-43x8307C

Josh-Mac — Sun, 20 Nov 2016 08:38:12 GMT

Hi,

Sorry to jump on this post, I have a similar problem and have been searching the net for a while. I've tried the things you suggested in this thread.

I have a Sony KDL-50W829B and a Sony HT-CT380, I've connected them via HDMI in the ARC ports. The TV's volume via the soundbar is low and basically no different than if it's switched off, yet if I connect a device via Bluetooth it plays very loud? I've checked the settings on the TV and soundbar as per your links and also my Sky HD box via other posts, I changed that to Dolby instead of normal.

I dont know what else to do? I thought it was better to use HDMI via ARC instead of the optical? Should I have a connection from the Sky box to the soundbar maybe?

Please help 😕

Thank you

Re: HDMI ARC Issues HT-CT390 & KD-43x8307C

Josh-Mac — Sun, 20 Nov 2016 08:39:32 GMT

Hi,

Sorry to jump on this post, I have a similar problem and have been searching the net for a while. I've tried the things you suggested in this thread.

I dont know what else to do? I thought it was better to use HDMI via ARC instead of the optical? Should I have a connection from the Sky box to the soundbar maybe?

Please help 😕

Thank you

Re: HDMI ARC Issues HT-CT390 & KD-43x8307C

AndyBirch — Mon, 21 Nov 2016 14:47:29 GMT

As per Josh Mac. I am connecting a Panasonic to my Sony HT-CT390. I have tried various combinations but the volume through the TV/Sky/Sony Blu Ray is way lower than via a Bluetooth device. I am connecting the Soundbar via the ARC HDMI socket on the TV (Input2) but it there is no sound or picture when AV2 input is selected. SKY HD Box goes into HDMI 1 (no ARC) and Blu Ray into HDMI 3 (no ARC). When these AV channels are selected the sound output through the Soundbar is barely louder than the TV volume itself. What am I doing wrong? There is no difference if I connect the Optical cable and swap the HDMI PORT to a non ARC connection as per set up instructions. The only possible thing is the HDMI Cable itself which is 'gold standard' and not a "high speed HDMI2". Would this really make a difference?

Any help out there?

Re HT-CT260H sound bar

stuartrd — Wed, 23 Aug 2017 14:17:19 GMT

sound bar does not work

Re: HDMI ARC Issues HT-CT390 & KD-43x8307C

Braian87 — Sun, 06 Jan 2019 21:55:36 GMT

Hi I have a Sony Smart TV KD-65X725E with HDR (KD-65X720E compatible / KD-55X725E, etc) connected to a Sony Home Theather HT-RT3 (5.1 audio system with HDMI-ARC)

Both are connected using HDMI-ARC.

If I turn off the HT-RT3 and turn on Again after a few seconds (about 10-20 seconds) using some App (Youtube or Netflix) the audio mutes, TV still shows "audio system volume" if I press the volume buttons. No matter if I have the app or the TV turn on or off when I turned off the HT-RT3...

My Workaround: (Please if some Sony Software Engineer can use this workaround as hint to solve this problem)

If I go to Home (that exit from the youtube/netflix app) and go to settings menu, and in speakers I set it to Internal Speakers, and then again to Audio System Speakers and re-open the app the sound works fine again.

So, this is related to the Sony TV firmware/software, since just enabling and disabling the internal speakers it solves the problem. Please fix this.

This also seems to be related to some signal from the HDMI that fails when using a bad/cheap cable or even in combination to a Cable Box with HDMI-CEC (feature that turn on-off the tv using the Cable Box Remote Control)