topic Re: Solution for Netflix not working in Android TV

Solution for Netflix not working

MiCal1967 — Tue, 12 Apr 2016 19:58:09 GMT

For those who paid Euro 7.99 and need to watch their movies

Open ES file Explorer

Go to / Device

Go to System (Open folder)

Go to app (open folder)

Find netflix-ninja-release.apk

Select to execute

Select Install

If a message says you cannot install go to Allow Uknown sources and select On

This will give you a message of Update for Netflix.

Just do it and installation will start.

Then everything will work again.

Re: Solution for Netflix not working

Anonymous — Wed, 13 Apr 2016 00:04:06 GMT

Hi MiCal1967

Thanks for posting this, but it seems that Sony may have fixed the issue on their end. Its now working on my TV, but i saw reports elsewhere that it was working around the time you posted this

Cheers

Re: Solution for Netflix not working

MiCal1967 — Wed, 13 Apr 2016 10:55:50 GMT

@Anonymous

Hi Quinnicus

Yes I thought that too. Could be a ramdom event. Anyway I posted this. Might help someone.

Thanks

Re: Solution for Netflix not working

Anonymous — Wed, 13 Apr 2016 18:38:18 GMT

Hello all

As you may be aware, there was some issues yesterday with Netflux after the firmware update. See official article HERE. There are two issues at hand:

Netflix failing to load up
People with BT HomeHub 5 (maybe other versions too)

Netflix not loading

For many, Netflix was fine, however for others it failed to even load up. This should have 'auto-recovered' itself sometime last night. If it hasnt, can you please try the following:

Turn the TV off and back on again
Press the [HOME] button on the remote control and goto Settings > Apps
Find and select 'Netflix' under the Running Apps section
In the menu at the side, select 'Force Stop' then 'Ok'
Select 'Clear Data' then 'Ok'
Select 'Clear Cache' then 'Ok'
Go back to the Home screen again by pressing the [HOME] button on the remote control.
Turn TV off and on again
Load up Netflix

BT HomeHub

For those experiencing issues and have a BT HomeHub - at the moment you will need to disable 'Parental Controls' and 'BT Protect' in your BT account settings. See support article HERE

Cheers

Re: Solution for Netflix not working

heathffields — Wed, 13 Apr 2016 13:51:35 GMT

Tried the solution, it didn't work for me. I am loosing faith with Sony, their android smart is too dumb for most people.

Re: Solution for Netflix not working

Anonymous — Wed, 13 Apr 2016 13:58:04 GMT

Hi heathfields

What is your exact issue with Netflix? And what have you tried?

Cheers

Re: Solution for Netflix not working

heathffields — Wed, 13 Apr 2016 14:23:27 GMT

Hi,
Netflix won't load, I get Error Codeui-800-3, the more details screen confirms the Internet is connected, the network check shows Netflix server 1 is ok,server two and three give error code nw-2-5. I have rebooted the TV a dozen times, tried the fixes on the forum no good. Netflix works fine through my Xbox, I am annoyed and perplexed. Has anyone got a fix for this ?.
P.S all was fine before the update.

Re: Solution for Netflix not working

Anonymous — Wed, 13 Apr 2016 14:27:55 GMT

Can you please reply back with the following:

Model of tv
What country you are located in
Your ISP
Your Router brand and model?

Also, can you please try rebooting your router too (whilst keeping the tv switched off)

Cheers

Re: Solution for Netflix not working

heathffields — Wed, 13 Apr 2016 15:14:27 GMT

Hi Quinnicus,
Located in U.K, BT home hub 3, on BTinfinity. I have just rebooted tv and reset router, now getting spinning circle.

Re: Solution for Netflix not working

Anonymous — Wed, 13 Apr 2016 15:25:45 GMT

Ok, so your baxk to that main issue now, can you try clearing cache etc as mentioned above. Also, check the parental permissions on your bt account too.

Re: Solution for Netflix not working

heathffields — Wed, 13 Apr 2016 15:30:27 GMT

Hi Quinnicus,
Done that, no parental control, cache cleared. Still a spinning circle.

Re: Solution for Netflix not working

Anonymous — Wed, 13 Apr 2016 15:51:04 GMT

Hi there

Sony has just released a support doc, they are now advising in disabling BT Protect too:

https://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/131513/kw/

A concern i have is that they are advising a factory reset of the router too if it doesnt resolve it.

But if you've only just turned parental controls and the bt protect, might be best to wait a few hours as suggested.

Cheers

Re: Solution for Netflix not working

heathffields — Wed, 13 Apr 2016 16:29:27 GMT

Removed BT protect. Hooray! Have now got Netflix. This has been hard work, let's hope the next update won't be such a pain.

Re: Solution for Netflix not working

sishbi — Thu, 14 Apr 2016 19:24:02 GMT

I have the same issue, I have tried resetting router (BT Home Hub 5) and also restarted TV many times.

I have now disabled BT Protect / Family Protection but still no joy.

Any other ideas?

There was a suggestion to factory reset the TV, but I cannot find the option. All I see is 'Initial Setup' - is this the same ?

TV model: KDL-43W807C

I have the latest firmware, although the issue started before I applied it.

Re: Solution for Netflix not working

MiCal1967 — Thu, 14 Apr 2016 20:13:48 GMT

@sishbi

Try this. Might work for you:

Install ES File Explorer app
Open ES File Explorer
Go to / Device
Go to System (Open folder)
Go to app (open folder)
Find netflix-ninja-release.apk
Select to execute
Select Install

If a message says you cannot install go to Allow Uknown sources and select On

This will give you a message of Update for Netflix.

Just do it and Installation/Update will start.

About factory reset procedure is here:

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/66442/kw/

Re: Solution for Netflix not working

ggu_73 — Thu, 14 Apr 2016 21:01:06 GMT

done all this. still no result 😞

Re: Solution for Netflix not working

MiCal1967 — Fri, 15 Apr 2016 07:14:36 GMT

@ggu_73 @sishbi

Did you first clear :

Settings-Apps-System app-Enjoy Netflix more anytime, cache and data.
Settings-Apps-System app-Netflix, cache and data

and then do both procedures?

Another option is to download Netfix app:

https://www.apkmirror.com/apk/netflix-inc/netflix-for-android-tv/netflix-for-android-tv-3-0-2-build-1279-release/netflix-android-tv-3-0-2-build-1279-android-apk-download/

and install this again using ES File Explorer from a flash drive.

I don't know if this works but you can give a try.

You can also do a "forget" to your wifi connection with your router and create it again. I don't understand why Sony focuses issue on BT routers.

Or.. do a factory reset:smileyalert:

Re: Solution for Netflix not working

heathffields — Fri, 15 Apr 2016 08:35:34 GMT

I have a BT home hub, the problem was with the BT protect feature, it was preventing the connection to Netflix, turning it off solved the problem.

Re: Solution for Netflix not working

heathffields — Fri, 15 Apr 2016 08:42:34 GMT

Turning off BT protect did it for me, I had also gone into settings-running apps-Netflix-force stop and cleared the cache and data.

Re: Solution for Netflix not working

sishbi — Fri, 15 Apr 2016 09:01:37 GMT

The following things have not worked:

- turning off BT Protect / Family Protection

- installing netflix-for-ninja.apk on /System/apps/

- resetting and clearing cache for Netflix app (although I have not tried that since installing the ninja version)

I will try next: doing a Factory Reset (now that I have the procedure - thanks!)

I am a bit wary about using a very different version of the netflix app downloaded from a mirror and side-loading onto the TV. I am hoping that BT / Sony / Netflix can sort this out without introducing any additional hack.

Thanks for the suggestions.