topic Re: Netflix sound keeps cutting out on my sound bar in Android TV

Netflix sound keeps cutting out on my sound bar

Philahill — Thu, 10 Jan 2019 21:11:52 GMT

Trying to watch a film on Netflix accessed direct from my 65 inch OLED that I had delivered yesterday. Every 3 minutes or so the Sony sound bar cuts out: if I stop the film then restart then the sound returns. It is really impossible to watch the film. The sound bar is connected via optical cable Any ideas would be appreciated.

Re: Netflix sound keeps cutting out on my sound bar

gunnered — Thu, 10 Jan 2019 21:29:11 GMT

Tried a different optical cable? I guess your sound bar doesn't have hdmi.

Re: Netflix sound keeps cutting out on my sound bar

Philahill — Thu, 10 Jan 2019 21:35:37 GMT

It does. The installer used the optical link. He was trying to resolve sync issues. Do you think that will fix it? I get the problem only in Netflix whether accessing it via the tv or my virgin box

Re: Netflix sound keeps cutting out on my sound bar

IamNic — Thu, 10 Jan 2019 21:41:48 GMT

Hello @Philahill,

please check if the optical lead is properly plugged in - I once had the same issue with my TV and it was simply not connected properly.

- Nic

Re: Netflix sound keeps cutting out on my sound bar

Philahill — Thu, 10 Jan 2019 21:51:31 GMT

All seems ok. I think I need to change it back to hdmi from Optical. Both the hdmi cable and the optical cable are plugged in. Just got to find out how to do it.

Re: Netflix sound keeps cutting out on my sound bar

Philahill — Thu, 10 Jan 2019 22:08:39 GMT

So whilst checking the cables I pushed them all in. And.... the problem seems to have gone away !

Thx a lot!

Re: Netflix sound keeps cutting out on my sound bar

gunnered — Fri, 11 Jan 2019 07:11:02 GMT

That is so typical of optical cables, especially the cheaper ones. They never seem comfortable in their socket!

Re: Netflix sound keeps cutting out on my sound bar

IamNic — Fri, 11 Jan 2019 18:04:37 GMT

Hello @Philahill,

glad to hear it now works

- Nic

Re: Netflix sound keeps cutting out on my sound bar

Philahill — Fri, 11 Jan 2019 19:08:00 GMT

Thanks. Not helped by crap John Lewis installers. They even plugged my headphones into the audio input....

Re: Netflix sound keeps cutting out on my sound bar

Philahill — Sat, 12 Jan 2019 19:40:07 GMT

So.... whilst it is better I now have the problem that the first word of sentences keeps being dropped off, almost like it takes time to restart even after a very short gap. I have a feeling I need a better optical cable. Any ideas?

Re: Netflix sound keeps cutting out on my sound bar

IamNic — Sat, 12 Jan 2019 21:08:30 GMT

Hello @Philahill,

it could be an issue with the cable.

I only have the issue when I connect an audio source which can output "real quiteness" like e.g. my PC when I compose music with FL-Studio. There it can happen that if I just work on the drum-track, that my sound system connected via optical cable misses the first split second of a hit of the hi-hat.

For movies or music I though never experienced this, since there is no section of any song or movie where there is 100% quietness.

- Nic

Re: Netflix sound keeps cutting out on my sound bar

Philahill — Mon, 14 Jan 2019 21:37:32 GMT

I am waiting for new hdmi cables to arrive. I am not a techie, but from what I have read I am worried that it might be a Sony / html 5/ 5:1 sound / Netflix issue. Has anybody know anything about this?

Re: Netflix sound keeps cutting out on my sound bar

andrewchislett — Sun, 11 Apr 2021 13:55:28 GMT

This is happening to me, I have started using an Xbox as the source and it solves the problem, but then raises a new one of audiu sync issues.