topic Re: Remote Control in Android TV

Remote Control

gcac2828 — Wed, 20 Feb 2019 07:49:42 GMT

43XE8005 Remote Contol...Batteries require changing every 4-ish weeks.

I assume this is not normal...Anyone experienced similar Remote Control battery problems ?.

Re: Remote Control

LightFoot — Wed, 20 Feb 2019 08:12:01 GMT

@gcac2828 wrote:
43XE8005 Remote Contol...Batteries require changing every 4-ish weeks.
I assume this is not normal...Anyone experienced similar Remote Control battery problems ?.

Hi @gcac2828 No this is not normal. Perhaps every two years in my case! Assuming that you haven’t bought cheap counterfeit batteries and you are still within warranty then I would get it replaced by returning it to your retailer or Sony.

https://services.sony.co.uk/supportmvc/en/Contact/Email

Re: Remote Control

gcac2828 — Wed, 20 Feb 2019 11:45:07 GMT

Re: Remote Control

Mooly01 — Thu, 21 Feb 2019 10:11:56 GMT

Use only Alkaline batteries and avoid the two big names of Energizer and Duracell as these two are widely recognised in the trade as being poor with regard to leakage.

GP (Gold Peak), Kodak, Panasonic and Sony brands have given least problems (try Poundland and Home Bargains in the UK).

Clean the battery contacts in your remote with a cotton bud moistened with alcohol (such as Isopropanol). As a last resort moisten a bud with a tiny amount of WD40 and rub the contacts with that. If there are any white deposits or corrosion on the terminals in the remote then this is partly the cause of your problem (and has been caused by poor quality batteries).

Re: Remote Control

gcac2828 — Thu, 21 Feb 2019 13:56:38 GMT

Mooly01. Thank you for reply. Agree regarding batteries & terminal
cleaning. We normally use Sony or Kodak.
Sony have been helpful and responded positively buy ordering a new remote
under warranty.

Edited [personal details removed]

Re: Remote Control

Mooly01 — Thu, 21 Feb 2019 14:24:33 GMT

I'm pleased to hear Sony are replacing the remote. That should be a definite fix.

Re: Remote Control

gcac2828 — Thu, 28 Feb 2019 09:17:07 GMT

Yes. New Remote from Sony for 43XE8005 under warranty arrived very fast.

Excellent custome service from Sony and appreciated.