topic Re: Bravia won't stay connected to wifi in Android TV

Bravia won't stay connected to wifi

VladButin — Thu, 12 Apr 2018 12:37:55 GMT

Hi guys,

I have recently bought a kd65xe8596.

One issue that is beyond freustatinf at this point is that every day I have to reconnect it to the WiFi. Everyday I turn it on and it will say ''connected no internet'. After reconnecting it it then works fine all day until tomorrow comes and it's groundhog Day... 'connected no internet'.

No issues with wired. Just incredibly annoying having to go through this step every single day.

I have read online about turning the time and date setting off and on but that hasn't helped.

Any ideas why my TV is losing WiFi connectivity every night when it is turned off for hours?

Any help would be much appreciated.

Re: Bravia won't stay connected to wifi

dutchice — Thu, 12 Apr 2018 15:00:02 GMT

You probably are living in a flat/appartment where there exists lots of wireless networks. Try running a Wi-Fi frequency scanner tool called Acrylic Wi-Fi Home (ask Google) on a laptop at home. Then check under the tab "AP channels in 2.4GHz" to see if other wireless access points are occupying the channel your router is using. You can manually select a less busy channel on your router. Or perhaps even consider moving over to the 5.0GHz frequency range where much less devices are using it. Just be aware that the range of 5.0 GHz is not as large as 2.4 GHz. Please also note that if you frequently have switched your TV network settings from LAN to WLAN or vice versa, you want to make sure that you not only disable the method you don't use (in your case physically disconnect the LAN cable from the TV) but also that everytime you fully complete the Easy Connect wizard to do the switch.

Re: Bravia won't stay connected to wifi

VladButin — Fri, 13 Apr 2018 02:20:53 GMT

Hi dutchice thank you so much for your response.

Yeah you nailed it I am living in an apartment building. I got the acrylic WiFi as you said and saw the channel I was on I was sharing with about ten other signals. I just changed to one that isn't being used by anything in range. I'll report back if it's still working tomorrow. Again thanks so much for your help.

Re: Bravia won't stay connected to wifi

VladButin — Fri, 13 Apr 2018 13:52:20 GMT

Thanks Dutchice, you nailed it. All good now I changed router channel.

Re: Bravia won't stay connected to wifi

dutchice — Fri, 13 Apr 2018 14:11:55 GMT

Give yourself a pat on the back, you earned it!

Re: Bravia won't stay connected to wifi

rodrigo991 — Mon, 04 Jun 2018 15:30:01 GMT

that app is PC only and I have a mac. The internet on my Bravia worked just fine until I did the recent Sony firmware update. I keep getting an error that says the source is out of range, the modem is slightly more than one meter away from the tv. I am extremely frustrated by this. I can connect to the 2.5 but the 5. connectes for a short while then it's gone.

Re: Bravia won't stay connected to wifi

dutchice — Mon, 04 Jun 2018 16:15:48 GMT

Unfortunately Macs are meant for daily consumer use and not for professional engineering use, that's the reason why many tools and software packages are never built for Macs. The only way forward for you is to ask a friend with a windows laptop to come over and help you fix the Wi-Fi interference problem you have (using the step-by-step description above).

Wi-Fi setup and optimal use involves much more complex settings compared to wired networks. Neither your TV or modem are at fault here, it is the effect of other wireless devices (users in your vicinity) that is causing the loss of link.

Re: Bravia won't stay connected to wifi

LivingMichael — Sun, 30 Dec 2018 23:18:50 GMT

I am having a similar problem, but I live on an acre, in the middle, with no other signals available. Also, the Sony XBR-65X850C won't even search to find my wifi account, it requires me to put it in manual. That isn't how it used to be, after I first bought the TV. This happened one other time, and after months, it self resolved. This time, it has been between a month anf two, still no changes.

I would love to hear why my usually amazing Sony TV is acting up every so often, without me even doing a thing. And, I would love to hear how this issue can be resolved, in a permanent way, if possible. Thank you for your time.

Re: Bravia won't stay connected to wifi

Wardini — Sat, 23 Feb 2019 12:53:31 GMT

I've just upgraded and then subsequently downgraded my BT internet as the Bravia TV connects to my smart hub but won't connect to the internet. BT told me that this is Sony's fault as their technology isn't keeping pace with the new internet technology. Which is NO GOOD to me.

Anyone got any ideas on how to fix this?

Re: Bravia won't stay connected to wifi

rodrigo991 — Sat, 23 Feb 2019 13:52:55 GMT

I'm so sick of Sony and people here saying it's not a problem of Bravia but
rather my internet connection or my internet or my setup. Again I have
600mg Fibre Wifi, the router and modem are less than 2 meters away from my
Bravia tv and EVERY OTHER DEVICE in my home connects perfectly way, way
farther away than the tv, I never ever had the slightest problem with any
other device in my home and no, I'm not using them all at the same time.
Sony will never take responsibility for this problem. I have used Sony tvs
for more than 30 years, the picture is fantastic, the sound is very good as
well. Even when I am connected via ethernet cable, the wired LAN setting
says "Checking..." ALL the time, never "connected" even when it's working.
There IS A PROBLEM with this tv.

Re: Bravia won't stay connected to wifi

Psaintonge70 — Sun, 10 Mar 2019 19:50:50 GMT

Hello,

Problems started a few weeks back. While watching internet content, Youtube or Netflix, it will loose internet connection. While watching Netflix, we will see loading percentages and always stops at 25% then nothing, just keeps turning. On Youtube player will just stop and and try to load.

Even if I turn off TV and tun it back on, it will never connect back to internet.

What I have to do is a hard reset, meaning unplugging power on TV for about 30 seconds and then replug it. Then it will get Wi-Fi back. It will last for a few minutes to a few hours, and this is very annoying.

I have checked with Acrylic Wi-fi and TV has a strong signal (smilling face on app) and Wi-Fi channel is the only one used that Acrylic detects.

We have other devices in the appartment and none of them are loosing signal like our TV. So problem is really related to TV but I do not know why or how to fix it besides unplugging TV....

Like I said very annoying.

We have another TV, a Westinghouse and it has no issues with Wi-Fi.

Someone has an idea ?

Thank you

Re: Bravia won't stay connected to wifi

dutchice — Sun, 10 Mar 2019 21:00:02 GMT

Hi @Psaintonge70,

Welcome to the Sony Online Community! I can imagine how annoying that can be. Obviously the silver-bullet cure to the problem is to avoid using Wi-Fi on the TV and instead choose for a hard wired network connection to the router. You can nowadays pick a Power Line adapter set starting from about £30 if running a LAN cable from the physical location of the TV to your router is difficult.

If for whatever reason you simply want to continue using Wi-Fi then the way forward is to perform a Factory Data Reset (FDR) on your TV. You can find instructions on how to perform a Factory Data Reset on your TV on this article. This will ensure that any corrupt settings which occasionally could occur on the TV software get cleared out.

If by any chance after a FDR, the TV encounters still the same Wi-Fi connection problems, then you will have to start troubleshooting the wireless connection settings on the source device (router) to see if you can boost the signal strength and quality by diving in the hundreds of wireless settings such as channel number, channel width, ACK timings, authentication type, MIMO rates, all type of thresholds and intervals, etc. and improve the stability of the connection. As a rule of the thumb:

selecting manually the least busy channel in the 2.4GHz frequency (disable AUTO channel selection)
reducing the channel width to 20MHz
setting a single network mode (preferably N-only) as opposed to any type of mixed network modes
selecting the WPA-PSK with the AES WPA algorithm and a shared key (disable any type of WPS functionality)

should improve many aspects of the wireless connection.

Cheers,

Dutchice

IMPORTANT: Be aware that if you perform a factory reset, all of the TV's data and settings (Wi-Fi and wired network setting information, Google account and other login information, Google Play and other installed applications, etc.) will be erased, and the TV will return to how it was at the time of purchase.

Re: Bravia won't stay connected to wifi

rodrigo991 — Sun, 10 Mar 2019 21:19:09 GMT

Yeah cool, maybe I could manage the FDR, but all that other stuff sounds
like super tech-geek territory. I simply cannot understand why an expensive
fancy tv like this (though fantastic in every other respect) is unable to
do what my iPhone and every other cheapo device in my home does without
ever a single problem.

Re: Bravia won't stay connected to wifi

Schnauzer365 — Thu, 04 Apr 2019 22:37:04 GMT

I bought my mine a couple of weeks back and now I can’t get any Wifi at all even though there’s a strong signal . I shall be returning the tv ASAP unfortunately. Keeps saying connected , no WiFi and printing for a password every 2 mins , grrrrr

Re: Bravia won't stay connected to wifi

rodrigo991 — Thu, 04 Apr 2019 22:49:09 GMT

Sony will never take any responsibility or fix this chronic problem, they
will tell you it's your router, your modem, there are too many wifi signals
in your area or your tv is too far away from your modem even though you may
have 6 other devices in your home that connect flawlessly. It's you, not
your Sony tv.

Re: Bravia won't stay connected to wifi

Lz_tech — Fri, 05 Jul 2019 02:49:48 GMT

Hi everyone, I have a solution for all of you!, you will need to purchase a Wi-Fi repeater there are some very cheap, starting at like like USD 12... usually these devices are to extend Wi-Fi to connect other devices wireless, but also most of them have a RJ45 port that you can connect to your TV. Basically is like purchasing a Wi-Fi adapter for your TV, The device will connect to your home Wi-Fi using its first antenna and then repeat the signal through the cable to tour tv. These devices often has more than one Function, you have to select a function at “Repeater”. This is an easier way Instead of cabling your home. Regards.

Re: Bravia won't stay connected to wifi

Seb100C — Wed, 18 Mar 2020 15:04:15 GMT

FDR solve problems... for a while.

I already did 2 FDR and Im about to do it again. Every 18 months it seems there is some issue with network.

I think it's related to a cache or some file that reach some kind of size limit.

My first FDR was after using wired internet only. After a while, everyday, after x hours off, the TV was without internet. Status on checking. Plugging and unplugging the RJ45 was without any effect (then no dhcp error from router). The only fix was to reboot the tv.

First FDR, no problems in months.... Then same behavior. Second FDR and no problem in months

Then troubles again. New FDR and new home. This time I tried the wifi connection since I had no easy way to do it. Since wired failed twice, it was time to try othrer way. 1 year later.... new problems. Either i need to 'reconnect' either I need to fill again my wifi password.

The amount of 4k data going trough the TV is huge, usually with a phone after 18 months you change it, or if not factory reset, you can at least go into the boot mode to 'clear cache' and fix slowliness of the phone.

I wish we could try an android 'clear cache' instead of doing factory reset, updates, setup....

Re: Bravia won't stay connected to wifi

jcooper05 — Sat, 06 Jun 2020 09:37:12 GMT

I also thought a wired connection would fix all my wifi woes. The issue I had was the wifi receiver being weak, so instead I would stream iplayer from a laptop via HDMI to the TV, because the laptop picked up wifi signal way better than the TV. I recently bought a BT Broadband Powerline extender 600 kit. The first time you switch it all on it works fine and the TV internet speed is good, no buffering. Turn off the TV, and next time I turn it on it has no internet. I have to power down and reset the powerline kit every time, at both ends (sender and receiver). The Bravia TV can see cable but cannot connect to the router until after its all reset.

Conclusion- buy a Samsung next time. Sony need to wake up and fix this because the future of TV is the internet.

Re: Bravia won't stay connected to wifi

slicknetninja — Sat, 06 Jun 2020 15:24:55 GMT

Yeah, I've never liked the idea of power line adapters, though I have heard
some people with computers and printers having good experience with them.
I thankfully have the option of running a physical cable from the tv to my
switch.

Re: Bravia won't stay connected to wifi

Tonycv51 — Sat, 06 Jun 2020 15:43:32 GMT

"Conclusion- buy a Samsung next time"

I got a Samsung TV a couple of years ago that crashed the Internet in my house every time it was used for streaming. Samsung are infamous for using "localhost" on their devices so no guarantee you won't have problems with them either. Was going to send it back but analysed the router logs and then figured out how to stop the issues through advanced settings on my router and the TV. Someone without technical knowledge wouldn't have been able to resolve them so issues like this aren't restricted to Sony and Android TVs

It seems like only people with sky routers have this issue so not sure you can just blame Sony

- assuming you have a sky router have you turned off IPV6

- not sure if increasing the lease time would also help eg does the sky router have an IP lease time of 60 minutes, which renews at half life at 30 minutes?

- maybe also try splitting 2.4 and 5 ghz networks if you're not wired