topic Re: Netflix not loading properly - spinning icon in Android TV

Netflix not loading properly - spinning icon

TobiasRieper315 — Fri, 25 Jan 2019 18:20:16 GMT

Only recently, Netflix is not loading properly via the remote control 'Netflix' button and/or 'Home screen'. It used to be fine. You get that 'spinning icon' wurring and nothing happens.

No surprise it has occured since the last Sony software update.

I am not happy that to get it working I have to do a 'soft' reset via the remote control.

I am not alone as clearly this is a Sony related issue and not Netflix.

Please would Sony read & digest this link here:

https://us.community.sony.com/s/question/0D50B00004LaWx9SAF/netflix-not-working-properly-after-upgrade-firmware-april-2018?language=en_US

My TV model is: KD55XD8599

Software version: PKG5.381.0167EUB

I am on the latest Netflix software version: 6.1.1-2440 R 2018 Ninja

Please can this issue be fixed.

Many thanks.

Re: Netflix not loading properly - spinning icon

TobiasRieper315 — Fri, 25 Jan 2019 18:24:08 GMT

And this poor guy is also suffering from the same thing here:

https://community.sony.co.uk/t5/android-tv/netflix-issue-with-kd55xe9005/m-p/2565147#M33654

And a 'factory reset' option should not be the solution.

Re: Netflix not loading properly - spinning icon

lestile — Sat, 26 Jan 2019 17:16:48 GMT

Yes, it's getting pretty annoying. Also happening on my X850C (2015 model). Fastest way to 'fix' it is to long press HOME which opens a task switcher. There you can close the app by selecting it, pressing down, and OK. The re-launch Netflix and it should work now.

Re: Netflix not loading properly - spinning icon

TobiasRieper315 — Mon, 04 Mar 2019 10:01:50 GMT

Dear Moderators,

Please would you let us know when this is going to be fixed?

Are you liaising directly with Sony?

I have reported my issue directly with Sony and obtained a reference number and I strongly recommend that others do so aswell so that Sony are fully aware of this on going issue.

Sony are absolutely useless, it is disgusting. I was promised a call back and an update within 48 hours and nothing.

Re: Netflix not loading properly - spinning icon

dmalanij — Wed, 06 Mar 2019 20:55:04 GMT

I had the same problem for a while (I guess that since Nov 2018). The only solution was killing the application and relaunching it.

Yesterday the TV prompted me for an update and after that the problem seems to have been resolved.

Right now the netflix application is 6.1.3 build 2486
One noticeable thing is that the N with the spinner has disappeared from the loading process, it now prompts directly the profile selection.

I'm keeping my fingers crossed that this continues to work. Hope yours tv gets the software update as well and gets the problem solved

Re: Netflix not loading properly - spinning icon

TobiasRieper315 — Thu, 07 Mar 2019 13:21:17 GMT

Aah yes, me too, I got a TV update aswell but as it was late last night I haven't yet tested the Netflix application.

I will do so tonight, thanks.

Watch this space...............

Re: Netflix not loading properly - spinning icon

StephenRidge — Fri, 08 Mar 2019 10:51:53 GMT

Check this out

https://www.sony.co.uk/electronics/support/downloads/00015793

Re: Netflix not loading properly - spinning icon

TobiasRieper315 — Sun, 10 Mar 2019 23:47:37 GMT

No, the Netflix issue still persists. The TV software update has not solved it.

Anyone else?

Re: Netflix not loading properly - spinning icon

dmalanij — Mon, 11 Mar 2019 17:58:57 GMT

Just mentioned this to Tobias. For me the issue in the end is not solved, but somehow minimized. The app now works fine for a while but eventually end up in the same situation: the N with the neverending spinner. I can't figure out a pattern yet, but is happening less than before last week's update.

Cheers

Re: Netflix not loading properly - spinning icon

bobe1492 — Mon, 11 Mar 2019 20:58:48 GMT

This problem started slowly a few months ago on my Bravia, I now must repower TV every day for Netflix to load. Have tried all suggested fixes. Very frustrating!

Re: Netflix not loading properly - spinning icon

steve.shepherd71 — Wed, 20 Mar 2019 14:21:42 GMT

We have also been experiencing this issue for a few weeks, very frustrating. Looking forward to a fix as the software update didn’t resolve it for us

Re: Netflix not loading properly - spinning icon

Pingwingen — Sun, 28 Apr 2019 14:52:50 GMT

I'm having the same issue on my 55x8005c running the latest update from Sony.

Re: Netflix not loading properly - spinning icon

4timepi — Tue, 07 May 2019 15:59:35 GMT

I've faced the same problem and made small app to solve it. All the application do is force stop old instance of Netflix and start new one. It's open source. You can compile it on your own or use my APK.

1. Install app on your SONY TV

2. Since now start NETFLIX via new N icon

3. If you are using NETFLIX remote button remap it with netflixbuttonchanger

4. Please tell me if it helps

Netflix Relauncher 1.0

Link to APK

Source

Re: Netflix not loading properly - spinning icon

demac134 — Wed, 12 Jun 2019 06:28:04 GMT

I have two Sony TV’s only one of which has this problem, KD-55XD8599. All software is up to date. The lastest solution received from Sony is to follow this link and carry out the following

https://www.sony.co.uk/electronics/support/televisions-projectors/articles/00201618

Just like smartphones and tablets, if you have too many apps open, you can experience low system memory symptoms on Sony's Android TV. This stops the system from running as efficiently and may cause performance issues.

It’s recommended to free up memory by closing apps running in the background or restarting the TV.

To close running apps, please follow the steps below:

Press and hold the HOME button on the remote control.
Press the left or right arrow button to highlight the app.
Press the down arrow button to highlight X (Dismiss) icon.
Press the Enter button.

NOTE: Task-switching (toggle between apps and quickly access or close recently used apps), is available on Android Nougat OS and later.

There were only two apps open, Netflix and Prime. We always exit the apps when we finish watching so can’t understand why the apps where still running. Is this the problem, apps not closing down? So far it appears to be working. I’m waiting for a response from Sony to my question if this is regular procedure I’ll have to carry out.