topic Re: Apps not loading KDL 40WE663 in Android TV

Apps not loading KDL 40WE663

glenn.hodson — Mon, 22 Apr 2019 11:08:27 GMT

APPS NOT LOADING, SOFTWARE UP TO DATE AND NETWORK CONNECTED AND OPERATING. TV ONLY ONE MONTH OLD. IS THIS A KNOWN FAULT?

Re: Apps not loading KDL 40WE663

Pascale_F — Tue, 23 Apr 2019 18:26:11 GMT

Hi Glenn,

I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas.

Thanks,

Pascale

Re: Apps not loading KDL 40WE663

The_Black_Rose — Wed, 24 Apr 2019 12:54:57 GMT

Hi glenn.hodson,

I think this may be related to the network connection. Have you tried connecting your TV to a different network like a hotspot from your mobile phone on 4G?

Cheers,

The_Black_Rose

Re: Apps not loading KDL 40WE663

glenn.hodson — Wed, 24 Apr 2019 17:12:26 GMT

Network connection OK, ended up reset to factory settings to sort problem out.