topic Re: KD65ZD9 System soft wear update in Android TV

KD65ZD9 System soft wear update

karingall — Wed, 24 Jul 2019 13:02:19 GMT

Can anyone help please

I have a KD65ZD9 and I am trying to update my software the TV is currently on software 6.5627 when I to the system software update and do the check it comes back, your software is up to date which clearly it is not, have changed my internet connection from wireless to WAN no difference have been trying to update for the last 3 weeks ,

What am I doing wrong , have tried the USB download but that is not working ether

One last thing my TV updated ok to the Dolby Vision

Re: KD65ZD9 System soft wear update

LightFoot — Wed, 24 Jul 2019 13:16:59 GMT

Hi @karingall

The software update is being released in batches, and it looks like it is not available for your TV yet. If you cannot update it immediately using USB, then perhaps we can offer you some help if you let us know where it fails.

I always update my TV on the release date. My tips are make sure you prepare the USB correctly according to the instructions. I format the USB using NTFS. If the TV doesn’t pick up the update then insert the USB in the 3.0 USB port and perform a soft reset (hold down the remote Power button for about 10 seconds until you see Power off).

https://www.sony.co.uk/electronics/support/lcd-tvs-android-zd9_z9d-series/kd-65zd9/downloads/00016210

Re: KD65ZD9 System soft wear update

karingall — Wed, 24 Jul 2019 15:25:11 GMT

I am having trouble with my computer re the USB so that is a problem dont want to buy a new computer as the rest of it works fine, 1 last problem we live in a remote part north of Scotland, looks like the only way for me is to wait for the release, or any other ideas

Regards Richard