topic Re: kd65-xf9005 in Android TV

kd65-xf9005

stewartgordon4 — Wed, 14 Aug 2019 12:32:23 GMT

ever since the oreo update i keep getting the error message ethernet disconected on the the apps on the tv but if i watch the same apps on my blu-ray player or skyq box there are no problems i contacted sony support but all they say is there is not a problem with the tv and they wont do anything about it so i am left with a tv that does not work i have been buying sony tv since 1994 i will not be buying another sony tv as you are treated like dirt i would advise others to do the same

Re: kd65-xf9005

Sean_Mc — Fri, 16 Aug 2019 13:42:58 GMT

Hi Stewart,

I'm looking into this and will update the thread when I have an answer for you.

Best wishes,

Sean Mc

Re: kd65-xf9005

The_Black_Rose — Mon, 19 Aug 2019 09:29:59 GMT

Hi Stewartgordon4,

I've heard that this issue is related to the Android core services app.

Can you make sure that the version installed is 1.8.5 or higher? You can check it by pressing on HOME - Settings - Apps - Android TV Core Services.

Cheers,

The_Black_Rose

Re: kd65-xf9005

stewartgordon4 — Mon, 19 Aug 2019 10:41:39 GMT

THE VERSION ON MY MODEL IS 1.9.7

Re: kd65-xf9005

The_Black_Rose — Mon, 19 Aug 2019 12:03:50 GMT

Hi Stewartgordon4,

Is your TV running the latest version of Oreo? You can find the software version by pressing on Help - System Information. The latest version is PKG 6.6520

Cheers,

The_Black_Rose

Re: kd65-xf9005

stewartgordon4 — Mon, 19 Aug 2019 14:01:39 GMT

it is r unning the latest software oreo pkg6 6520 this problem started after the update sony support are saying this is not happing they also say i am the only one to report it to them so they are saying it is not the tv

Re: kd65-xf9005

The_Black_Rose — Mon, 19 Aug 2019 16:34:07 GMT

Hi Stewartgordon4,

I found some troubleshooting steps on the Sony website. Could you try them, they're available through this link: http://bit.ly/2CBZnHf.

Cheers,

The_Black_Rose

Re: kd65-xf9005

stewartgordon4 — Mon, 19 Aug 2019 19:10:39 GMT

i am not connected by wifi i am hard wired with ethernet cable direct to my router i have no problems watching netflix amazon b b c i player youtube on my blu-ray player and sky q box but when i watch these apps o the tv thats wheni get ethernet disconected warning

Re: kd65-xf9005

LightFoot — Mon, 19 Aug 2019 19:52:31 GMT

Hi @stewartgordon4

If the message is to be believed then it is sensing a problem with your Ethernet network. Prior to v6.6510 I didn’t get any warning but after updating I got the same message. I tracked it down to one switch which I replaced. I haven’t seen the warning message since. I suspect the update has introduced improved monitoring.

Re: kd65-xf9005

The_Black_Rose — Thu, 22 Aug 2019 14:25:35 GMT

Hi Stewartgordon4,

I've heard that this might eb related to the DHCP IP configuration. Could you try to change the DHCP IP configuration to IP-V4 as explained here: https://www.sony.co.uk/electronics/support/televisions-projectors/articles/00017181 ?

Cheers,

The_Black_Rose

Re: kd65-xf9005

ancaise — Thu, 22 Aug 2019 17:16:24 GMT

i have the same issue , although they haven’t closed it off yet.

ip4 - done

changed router to bt home hub - done

tried wifi to bt fn - done

after a few auto reboots i can get connected to my phone for a min or 2

i can ping the Tv , so it’s connected to the net work but no internet

see https://community.sony.co.uk/t5/android-tv/sony-bravia-tv-no-internet-access-since-v8-0-0-v6-6520-kernel-3/m-p/2640747#M37949

You will see the ext naive debugging i’ve done as well and their answer

im in Uk with 5 year john lewis warranty, so in 10 days they will be my next port of call.

so obvious it’s update related, if only we could roll back via USB install

andy

Re: kd65-xf9005

Vanilla_ — Thu, 29 Aug 2019 16:17:00 GMT

Hi ancaise,

Did you try to reset the TV to default settings? Did it make any difference after the update?

Vanilla_

Re: kd65-xf9005

stewartgordon4 — Thu, 29 Aug 2019 21:01:12 GMT

I DID A FACTORY RESET THIS PROBLEM ONLY STARTED AFTER THE OREO UPDATE IF I SWITCH THE TV OFF AT THE WALL AND SWITCH IT BACK ON IT CLEARS IT I HAVE TO DO THIS ABOUT FOUR TIMES A NIGHT YET SONY ARE DENYING THERE IS ANYTHING WRONG WITH THE TV AND ARE BLAMING MY INTERNET CONNECTION

Re: kd65-xf9005

The_Black_Rose — Mon, 02 Sep 2019 13:06:26 GMT

Hi Stewartgordon4,

If you disconnect the ethernet cable and use WiFi does the same thing happen?

Cheers,

The_Black_Rose

Re: kd65-xf9005

stewartgordon4 — Mon, 02 Sep 2019 14:19:12 GMT

EVEN IF I CHANGE TO WIFI IT COMES UP ROUTER DISCONNECTED

Re: kd65-xf9005

The_Black_Rose — Tue, 03 Sep 2019 08:32:18 GMT

Hi Stewartgordon4,

Have you tried connecting to a different network? Like a Mobile hotspot?

Cheers,

The_Black_Rose

Re: kd65-xf9005

stewartgordon4 — Tue, 03 Sep 2019 09:39:12 GMT

YES WITH THE SAME OUTCOME

Re: kd65-xf9005

ancaise — Mon, 09 Sep 2019 15:39:08 GMT

i’ve now had the standard reply from support , if in warranty call us or take to a shop and pay repair.

same as you guys, stopped working after auto update.

Re: kd65-xf9005

pjo456 — Sun, 17 May 2020 10:40:02 GMT

This is getting silly now.

As I have Sky Q, I don't use the Sony home screen much, but I do when I want to watch Amazon prime.

At least twice a day while watching Sky, a message saying words along the lines of "Ethernet disconnected" comes up on the screen, and almost anytime I want to watch Amazon Prime, I have to reboot the TV.

I've tried a factory reset, I've tried switching Ethernet cables, I've tried different Ethernet ports on my router (they all work fine with everything else in the house), but the TV will not stay connected.

Mine is the KD49XF9005BU

As others have said, it started since the Oreo update.

I am NOT going to disable IPv6 on my router, everything else in the house works with it enabled and this TV also did when first purchased.

The TV came with a 6 year warranty and if this isn't solved soon, I will be claiming on it, I first discussed this in another thread in here July last year, I think I've been patient enough.

TV Core Services 2.0.5-307484782-f

Android v 8.0.0

Kernel 3.10.79

Build BRAVIA_ATV3_4K_EU-user8.0.0 OPR2.170623.027.S30

665451 Release-keys

Re: kd65-xf9005

stewartgordon4 — Sun, 17 May 2020 11:17:55 GMT

i have had the same on going fault i just get the runaround from sony support so i went on to RESOLVER.CO.UK THE HAVE ESCALATED IT TO SONY HEAD OFFICE