topic KD-49XG9005 have lost volume control following Sony automatic software update in Android TV

KD-49XG9005 have lost volume control following Sony automatic software update

Mpg1302 — Wed, 26 Feb 2020 21:18:34 GMT

Following the first automatic software update today on our recently purchased TV, we have lost the volume control. Cannot turn volume up or down, the remote appears to work but the volume remains the same, no response from TV. Have searched the Sony troubleshooting guide and tried the power reset process many times, to no effect. Can anyone assist please.

Re: KD-49XG9005 have lost volume control following Sony automatic software update

Sean_Mc — Fri, 28 Feb 2020 16:30:19 GMT

Hi there,

Have you tried a full Factory Data Reset? You can see more details on how to perform this here.

Let me know how you get on?

Best wishes,

Sean