topic Re: AF9 does multiple panel refreshes after update in Android TV

AF9 does multiple panel refreshes after update

Tigermad1 — Sat, 07 Mar 2020 07:21:46 GMT

Since the latest update the above TV keeps asking you to do a panel refresh even if it was only done a week ago. I thought it only happens after 2000 hours?

Mine had only done 1500 hours but it asked to do it so I did. Then a week later it asked again. This is happening to a lot of people on the forums and not just me. In the Sony instructions there’s a warning that says the refresh must not be run more than once a year because it can damage the tv.

This is a very serious concern and something has made this happen in the latest update. Please look into it.

Thanks

Re: AF9 does multiple panel refreshes after update

EdwinaU — Sun, 08 Mar 2020 10:32:38 GMT

Hi Tigermad1,

We will check this and update this thread when we have more information for you.

Perhaps some of our members will have some tips to share until then.

Best wishes,

Re: AF9 does multiple panel refreshes after update

Tigermad1 — Sun, 08 Mar 2020 10:36:56 GMT

Hi Ed. Thanks for the reply. Not sure the other members can help because it appears to be something the update has done and doesn’t look like it can be stopped or helped with any settings.

Re: AF9 does multiple panel refreshes after update

zAndy1uk — Sun, 08 Mar 2020 12:27:27 GMT

This happened on my AF9 oled as well. Mine came up with the message saying it wanted to do a panel refresh on Monday 2nd March which I let it do and that completed successfully as there was a message confirming that when I switched it on the next day. 3 days later and probably no more than 20hrs of use it came up with the message again. This time I just left it there with 'refresh later' highlighted and after 5 or 10 mins it switched itself off and doesn't appear to have done another refresh and I haven't had the message about doing one since but it's interesting that it did one and then 3 days later came up with the message saying it needed to do another, doesn't seem right at all

Re: AF9 does multiple panel refreshes after update

Tigermad1 — Mon, 09 Mar 2020 12:12:33 GMT

Hi people are getting seriously concerned now that this is effecting the life of the television. Is it possible for an update please? Thanks

Re: AF9 does multiple panel refreshes after update

KingKarl1967 — Mon, 09 Mar 2020 13:03:32 GMT

I also had the notice to do a panel refresh last week and the set as only done approx 700hrs since new.

Went ahead and did the refresh overnight and got the message in the morning it had completed.

Last night got another screen needs a refresh update only 5 days after the first one surely this can not be right and if this is dangerous for the panel Sony must address this urgently.

Re: AF9 does multiple panel refreshes after update

The_Black_Rose — Mon, 09 Mar 2020 14:49:14 GMT

Hi Tigermad1 ,

Have you tried doing a factory reset?

Cheers,
The_Black_Rose

Re: AF9 does multiple panel refreshes after update

Tigermad1 — Mon, 09 Mar 2020 14:52:29 GMT

Yes. I have reset it. Some people won’t be able to reset though because they have paid to have their televisions calibrated professionally. I have had the message twice so far in a few weeks.

Re: AF9 does multiple panel refreshes after update

Win_88 — Wed, 11 Mar 2020 13:31:06 GMT

Hi there,

I'd recommend contacting Sony and reporting the issue for each TV that presents this problem. This way you'll have it documented and Sony will be able to collect any info they need to explain what's going on.

Win_88

Re: AF9 does multiple panel refreshes after update

zAndy1uk — Sat, 14 Mar 2020 07:06:28 GMT

Had the message again last night, third time in 2 weeks....

Re: AF9 does multiple panel refreshes after update

Hansen8 — Thu, 02 Apr 2020 23:26:57 GMT

Hello Sony,

any news about your „investigations“? I had 4 refresh announcements in the last weeks, which I rejected. The TV is far away from the 2000h of operation (600h acc. service menu). This is really an issue, harming the lifetime of the panel!

Please, give us some feedback.

Thanks.

Edit: Yes, I already did a reset after the last update...

Re: AF9 does multiple panel refreshes after update

rooobb — Fri, 03 Apr 2020 16:58:42 GMT

@Hansen8 there is no Sony here, just users like you..

may you show us picture of the actual hours statistics of your panel and the request to refresh the panel?

Re: AF9 does multiple panel refreshes after update

Hansen8 — Sun, 05 Apr 2020 07:35:41 GMT

@rooobb Sorry, so I misunderstood the moderator, who replied to the TO.

Sure, please find the pics in my gallery. One is dated 23rd of March. Second one, is as of yesterday. By coincidence, it showed up after taking the pic of the service menu. This one got flipped with the upload somehow.

Re: AF9 does multiple panel refreshes after update

rooobb — Sun, 05 Apr 2020 07:54:12 GMT

ok it should not ask you to do it. WHich firmware release are you on ? 6.3598?

Have you ever accepted the refresh? if not there is no harm in doing it once for whatever reason the tv is asking for it. If you do it and complete it succesfully and it ask it again DO NOT DO IT AGAIN and call the support

PS In which region of Uk are you living? The english on your tv is very hard for me

Re: AF9 does multiple panel refreshes after update

Tigermad1 — Sun, 05 Apr 2020 07:58:29 GMT

I’m the original poster and on the firmware you mention. Mine has asked 3 time’s since I updated the firmware. I have carried it out twice and it asked again this week which I clicked on the later option. Why is this asking after every 200 hours or so? I think something has changed so it’s asking every 200 hours instead of 200 hours. It’s going to damage the tv.

Re: AF9 does multiple panel refreshes after update

rooobb — Sun, 05 Apr 2020 09:58:44 GMT

Has said as an answer to the other post, do not do it more than once in a row. Escalate to the support in order for them to make statistics about the problem and include a patch in the firmware if needed. A new one should be on the road in this days, so maybe it will alredy fix this issue you are having

Re: AF9 does multiple panel refreshes after update

Hansen8 — Tue, 07 Apr 2020 18:08:50 GMT

Thanks for your answers.

I have the latest firmware installed. Well, actually I dont want it to make a refresh, if its not intended to do so below 2k hours. What will it do after 1k hours? Another refresh? Guess, this would „hurt“ the panel compared to a panel with a normal refresh cycle.

Ps: I came here from an avforum thread and yes, I‘m not from the UK. 😉

Re: AF9 does multiple panel refreshes after update

roeltaylor — Thu, 10 Dec 2020 17:05:24 GMT

My tv asks for a refresh every time I switch it off - the following day the small white light at the bottom of the panel is red. Anyone any idea???

Re: AF9 does multiple panel refreshes after update

Joe_Dohn — Tue, 15 Dec 2020 13:17:55 GMT

Hi roeltaylor,

What is the model of your TV and what is its software version?

- JD

Re: AF9 does multiple panel refreshes after update

thisisforthetimewasters — Thu, 02 Sep 2021 21:44:33 GMT

I am getting a suggested panel refresh pop up every time I turn the tv off. I’ve tried probably 20 times to “refresh now” and the refresh never completes, instead after 5 mins I get a red flashing light and when turning on I get “refresh couldn’t complete”. If I choose refresh later I get the dialogue box again the next time I switch off.

if I go into expert display settings and try to perform the refresh manually it still fails. It’s not too hot and it’s not unplugged. I have to say I think the Android OS is to blame and it is a woeful OS.

I have a Sony AG8 Oled panel.

Anyone else having the same issues? Nightmare!!

thanks!