topic Rif.: Problem with Bravia KD-55KG8 TV recogniseing MY Book AV-TV HDD in Android TV

Problem with Bravia KD-55KG8 TV recogniseing MY Book AV-TV HDD

Hawkeyehawk — Fri, 06 Mar 2020 15:58:31 GMT

Hi all - I have a problem getting my Sony Bravia KD-55AG8 TV to recognising a MY Book AV-TV 1TB HDD that I purchased the other day. I have read that when using YouView it will not work or record. I've read that you have to change over to Freeview which I have done. When I go to Settings - Storage & Reset it shows My Book AV-TV but says it's Safely Ejected when it's connected to the TV and powered on. There's no way in the setting that will let me register the HDD drive, am I doing something wrong can any body help me with this problem.

Rif.: Problem with Bravia KD-55KG8 TV recogniseing MY Book AV-TV HDD

rooobb — Sat, 07 Mar 2020 07:01:38 GMT

Did you have a look at the user manual ?

https://helpguide.sony.net/tv/gaep1/v1/en/03-01_01.html

Rif.: Problem with Bravia KD-55KG8 TV recogniseing MY Book AV-TV HDD

Hawkeyehawk — Sat, 07 Mar 2020 20:22:11 GMT

Hi rooobb - Thanks for your reply, yes I did check the manual I read that you can not record in YouView so I changed from YouView and enabled Free-view, then went to Settings - Storage & Reset - the HDD is displayed but it says My Book AVTV is safely ejected, nothing happens when I click on it. When I followed the instruction in the manual when I got to (Wait until the screen USB drive connected is displayed) nothing happens. Not sure whats going on It will not let me register or format the HDD. If you have any more information on what may be the problem or any other instruction I can take to resolve this problem it would most appreciated.

Hawkeyehawk

Rif.: Problem with Bravia KD-55KG8 TV recogniseing MY Book AV-TV HDD

rooobb — Sat, 07 Mar 2020 22:35:39 GMT

Have you done a reboot of the tv by long pressing the off button?

Rif.: Problem with Bravia KD-55KG8 TV recogniseing MY Book AV-TV HDD

Hawkeyehawk — Sun, 08 Mar 2020 19:58:43 GMT

Hi rooobb - No I haven't did not know you could do that, I will give it a go and let you know what happens.

Thanks Hawkeyehawk

Rif.: Problem with Bravia KD-55KG8 TV recogniseing MY Book AV-TV HDD

Hawkeyehawk — Mon, 09 Mar 2020 14:50:34 GMT

Hi rooobb - done as you suggested and done the (POWER RESET) - no luck. Went to next part (UNPLUG the AC POWER CORD) mains lead and followed the instruction and waited the 3 minutes and plugged the mains lead back in. TV stated up - plugged the USB back into the TV, powered up the MY BOOK AVTV inspecting to see the TV recognize The MY BOOK but no luck, I did notice that when the MY BOOK was switch on the light on the box stated to flash and then went static on. I went into STORAGE & RESET and I shows the MY BOOK Still being SAFELY EJECTED. I haven't done a Full Factory Reset would that be my next step, if so do I disconnect MY Book from the TV before doing so.

Hawkeyehawk

Rif.: Problem with Bravia KD-55KG8 TV recogniseing MY Book AV-TV HDD

rooobb — Mon, 09 Mar 2020 15:19:49 GMT

I do not have the tv available now but what happens if you access the media player or video app? Does it show the usb hdd? Or a file manager if you have installed it?

Rif.: Problem with Bravia KD-55KG8 TV recogniseing MY Book AV-TV HDD

Hawkeyehawk — Mon, 09 Mar 2020 17:25:58 GMT

Hi rooobb - I'am not sure how to access the media player or video APP, I've looked on the TV for these but could not locate them. I've sent some screen pictures to see if you can understand them. When you go into these in setting it has not recognized the HDD and won't let you do anything with it.

Rif.: Problem with Bravia KD-55KG8 TV recogniseing MY Book AV-TV HDD

rooobb — Mon, 09 Mar 2020 17:37:31 GMT

It is the app that plays video on your tv (it was called Video with a red icon on previous model, now it should be blue )...May you try to re-format on a pc in NTFS your drive?

Rif.: Problem with Bravia KD-55KG8 TV recogniseing MY Book AV-TV HDD

Hawkeyehawk — Mon, 09 Mar 2020 20:52:31 GMT

hi rooobb - I found the video APP, I've sent a couple of pictures of the screen shots showing the APP and what you get when you click on it. If you feel that formatting the HDD in NTFS will help I go ahead, am I right in saying that if HDD is recognized on the TV and are able to register the drive it will get formatted so it will work on the TV.

Hawkeyehawk

Rif.: Problem with Bravia KD-55KG8 TV recogniseing MY Book AV-TV HDD

rooobb — Mon, 09 Mar 2020 21:27:33 GMT

yes give it a try

Rif.: Problem with Bravia KD-55KG8 TV recogniseing MY Book AV-TV HDD

Hawkeyehawk — Tue, 10 Mar 2020 14:57:52 GMT

Hi rooobb - I downloaded Western Digital Data Lifeguard Diagnostics Software after visiting there website today before looking at re reformatting the HDD and checked the drive (see picture attached) it passed their test but I noticed it has a file system as Fat32 should it be the NTFS as you suggested. As I've never formatted a HDD before I see that the format process defaults to NTFS, also it shows Allocation Unit Size as 4096 bytes I'm not sure what this means as the HDD is a 1TB HDD, should the Restore Device Default be clicked (see picture attached) or leave it to someone how knows more about formatting HDD.

Hawkeyehawk

Rif.: Problem with Bravia KD-55KG8 TV recogniseing MY Book AV-TV HDD

rooobb — Tue, 10 Mar 2020 15:01:49 GMT

Leave it everything by default

Rif.: Problem with Bravia KD-55KG8 TV recogniseing MY Book AV-TV HDD

Hawkeyehawk — Tue, 10 Mar 2020 15:45:46 GMT

Hi - sorry to be a pain, but sitting hear this afternoon waiting for a reply to my last post I had a thought about this problem with MY BOOK HDD. I have a 1TB Western Digital Passport that I use for backing up my laptop which does not use a separate power supply the power is through the USB 3 lead. I connected the WD Passport to the TV and low and behold it worked, the screen changed to where I could register the HDD. Unfortunately I could not register this drive as it is my backup HDD. I thought it had to be a powered HDD like the WD MY BOOK AV-TV that I purchased, have you heard of this before or have Sony changed the specification on this TV for recording programs.

Hawkeyehawk

Rif.: Problem with Bravia KD-55KG8 TV recogniseing MY Book AV-TV HDD

rooobb — Tue, 10 Mar 2020 15:48:46 GMT

It has to have its own power supply only if the specification for that driver are higher than what the USB can support (900 mA if I remember well). That's the only constraint

Rif.: Problem with Bravia KD-55KG8 TV recogniseing MY Book AV-TV HDD

Hawkeyehawk — Tue, 10 Mar 2020 20:53:01 GMT

Hi rooobb - I've formatted the HDD from Fat32 to NTFS file system, I connected it to the TV and it got recognized.

So all seems OK. Are you a expert for Sony as I would like to point out that when searching for a new TV I check out all the feature on the TV's and was brawn to the KD55-AG8 where it says you can record to a digital HDD but does not say that you have to disable Youview to be able to record.

Hawkeyehawk

Rif.: Problem with Bravia KD-55KG8 TV recogniseing MY Book AV-TV HDD

rooobb — Tue, 10 Mar 2020 21:10:32 GMT

Being classified as an expert on the forum doesn't mean I have any connection with the Sony company, I am just a customer like you.

Unfortunately you saw the advertizing but didn't have a look at the note "11" that is at the end of the features, thet says exactly that

You should have asked the question or looked at existing thread before buying the tv. Nonetheless no other tv as Youview and recording AFAIK so it doesn't change the scenario too much. And you bought a great OLED tv. Having a A1 myself of which I am proud