topic Re: Any way to completely disable Youview? in Android TV

Any way to completely disable Youview?

maethorechannen — Sun, 10 Jul 2016 10:11:31 GMT

Is there any way to completely disable Youview so that the apps that rely on Youview to function disappear from the featured apps list? Having those apps in that list has caused no end of confusion in our household with missed recordings and broken satellite ability. I'm wondering if going through the initial setup but telling it I'm in Ireland would do it (though I'm guessing that would cause other complications).

Re: Any way to completely disable Youview?

Anonymous — Tue, 12 Jul 2016 13:52:57 GMT

Hi there

The only way you can disable YouView is:

Press [Home] button on the remote control
Go to 'Settings'
Go to 'Channel Setup'
Go to 'YouView Setup'
Select 'Disable YouView'
Select 'Yes' to confirm

Same process to re-enable it again

Cheers

Re: Any way to completely disable Youview?

samyfam — Wed, 26 Jul 2017 21:03:53 GMT

Hi,

I have tried the steps you state (many, many times now !) but each time I disable YouView, when I then try to use the ITV Hub or the All 4 catch-up apps it prompts me to set up YouView again.

I have googled this and the "solution" given is to click through the YouVew set-up screens and click "Dont Accept", repeating this as many times as necessary until it stops nagging.

However, I have tried this repeating "Dont Accept" up to 20 times but still it keeps nagging me to set up YouView.

Why cant you just uninstall YouView completely ?

Having had Samsung TVs for many years, I thought I'd give Sony a go as their picture quality got really good reviews - I'm begining to regret my decision as I could get my Samsungs to do whatever I wanted, but this Sony is like a bolshy teenager !

Help please !

Re: Any way to completely disable Youview?

Anonymous — Wed, 26 Jul 2017 21:38:40 GMT

Hi there

ITV Player and All4 catchup apps are incorporated into YouView and NOT the TV itself. Hence disabling YouView you cannot access those two catchup apps.

There is no way to completely remove YouView. Besides - if there was, ITV Player and All4 would be removed too.

Although on the opposite - Enabling YouView removes the option for HDD recording and disables the satellite EPG/Tuner.

Cheers

Re: Any way to completely disable Youview?

Bjdr1975 — Mon, 01 Jun 2020 19:41:40 GMT

I used to be able to disable Youview, as my wife somehow keeps enabling it when I'm not around and eventually the TV, a KD55 Af 9 packs up altogether. Since the last update and following the correct menus there is now now prompt for Youview disable once Channel Set up is selected. C.an anyone help, Cheers

Re: Any way to completely disable Youview?

royabrown2 — Tue, 02 Jun 2020 07:16:57 GMT

Asked twice and answered once.

Re: Any way to completely disable Youview?

NEIL004 — Fri, 07 Aug 2020 23:01:03 GMT

Put Sony TV in recycling bin, where mine is going shortly. Worst TV I've ever had.

Re: Any way to completely disable Youview?

Bjdr1975 — Sat, 08 Aug 2020 09:57:03 GMT

I have since found a way to disable YouView which has made the tv much more stable. However you cannot watch ITV player or C4 player with YV disabled you will need to cast from another device.

All very poor, why doesn’t Sony have the full YV licence so it can work properly?????

Re: Any way to completely disable Youview?

royabrown2 — Sat, 08 Aug 2020 13:34:45 GMT

@Bjdr1975

What do you think a ‘full YV licence” might consist of?

Sony finally have the All4 and itv Hub apps, independent of YouView, on the 2020 H Android sets.

Why you can’t record on YouView seems to be a closely guarded secret, but I have always guessed it is closely related to why you can’t have Satellite with YouView.

But whether this is because YouView’s footprint is too big, or the shoe that Sony provided for it is too small, no one will say.

Though it remains an enduring mystery why, this issue having come up in 2015, Sony have never allocated a bigger area for YouView to be shoehorned into.

Re: Any way to completely disable Youview?

Tonycv51 — Sat, 08 Aug 2020 15:03:13 GMT

There are several ways to minimise

youview re appearing :-

- Move sony select to the bottom row. You can also remove it as a "channel" but I think it re appears with a soft reset

- then sideload all of the catch up app shortcuts from hoshsadiq github (except My5 - load that direct from the Play Store)

- order the apps so that the ones you use are first in the app tiles

- add the apps you use to favourites and have apps as the top row on the home menu

My home menu pictured below

Re: Any way to completely disable Youview?

Tonycv51 — Sat, 08 Aug 2020 16:46:45 GMT

Also picture of the apps view from the apps button

The catch up apps are the sideloaded versions so don't re activate youview

However there is still a risk someone else in your household will scroll down to sony select and use the youview linked version of the app in the row, but makes it much less likely

Re: Any way to completely disable Youview?

Bjdr1975 — Sun, 09 Aug 2020 10:22:41 GMT

Thank you for your reply.

I'm only assuming that Sony does not have full use of YV because you cannot bring up past TV guides on YV to facilitate use of the players, BBC, ITV etc which as far as I know you can do if you have a separate YV box.

Sounds like you have a better understanding of this than I do, all I know is that when ever YV is enabled wether it's on my AF9 or older X9005 models, problems of stability arise which do not occur when it's disabled.

The only reason I buy Sony is for the picture quality, but it is frustrating that these problems continue.

Re: Any way to completely disable Youview?

royabrown2 — Sun, 09 Aug 2020 13:45:37 GMT

@Bjdr1975

Yes, over on the YouView Community I am a Superuser, and I evaluated YouView on these Sony Android sets at first launch. So I do know some stuff, but very little that isn’t freely publicly available (which I’m not about to divulge any of anyway) and I have no experience of Sony Android TVs from 2016-2020. But YouView hasn’t changed much in the interim....

While there are certainly things that YouView on these Sony Android TVs can’t do, the backwards EPG is certainly one that they can; so if you can’t get this, you have an issue somewhere.

Like the boxes though, you do need the TV to be connected to the internet, and to have at least tuned in the Over The Air Freeview terrestrial channels at some point in the past, even if you don’t actually have a terrestrial TV aerial connected right now, which is preferable.

So, do you fulfil these criteria? If not, fulfil them and try again.

If then you still can’t get the backwards EPG in the YouView UI by scrolling back day by day from the current date on the EPG; and/or can’t play any of the past programmes marked with the forward arrow in a little circle with a little break at about “8 o’clock”, which shows that this programme is available on one of the Players, by just clicking on it; then you are certainly not getting the full YouView experience available on these Sony Android TVs:-

https://www.sony.co.uk/electronics/support/articles/00129097

But if the process above fails for you, where precisely does it fail?

Please let us know. (Though, as ever with these sets, you might want to just try a Factory Reset first, and see if the missing functionality returns).

Re: Any way to completely disable Youview?

Win_88 — Tue, 11 Aug 2020 16:28:26 GMT

Hi All,

I completely agree with what @royabrown2 suggested and his/her train of through here. If you still face issues using the basic guide and catch up functionality, where exactly does it fail? Do you get any error messages?

Win_88

Re: Any way to completely disable Youview?

kdhuk66 — Mon, 30 Nov 2020 15:47:54 GMT

Might the reason I am not able to watch UHD streams on BBC iPlayer on my KD-43XH8505 be the presence of YouView??.

All 4k content on Youtube/Netflix/Prime/Disney+ loads and plays absolutely fine. I have a 68Mbps internet connection via a Homeplug system and ethernet cable into the TV. When I try the UHD stream of "His Dark Materials" all I get is a rotating loading circle and/or a blank screen . (I received an onscreen prompt last night when it was being broadcast to watch in UHD)

Re: Any way to completely disable Youview?

Tonycv51 — Mon, 30 Nov 2020 20:46:51 GMT

It shouldn't matter as the BBC app works with youview on and off. Maybe try to reset the iplayer cache in settings menu

Re: Any way to completely disable Youview?

kdhuk66 — Tue, 01 Dec 2020 09:41:58 GMT

Anyway of resetting iPlayer cache etc in 2020 XH Bravias? BBC iplayer is not listed in System Apps and YVServiceHost etc not listed there either???

Re: Any way to completely disable Youview?

kdhuk66 — Tue, 01 Dec 2020 10:47:51 GMT

Ah..Found it via the storage menu-- Live TV and Catch Up ....deleted cache and data. Opened iPlayer but was still logged in?

UHD still not playing 😞

Re: Any way to completely disable Youview?

Rich_B — Tue, 01 Dec 2020 13:37:37 GMT

My XG9505 has been updated to the latest firmware 6.4960 which so far seems to have sorted out audio dropouts from apps and recorded content on hdd. However i also have this iplayer issue not playing UHD content. Before the firmware update it was fine. I have carried out factory reset, still not working. I thought that the iplayer app was independent to the youview app or at least it would work without the youview app enabled, it does not. If youview is disabled then iplayer will stick on the loading screen and show no content, once youview is enabled iplayer works fine except for UHD content.

Re: Any way to completely disable Youview?

Win_88 — Tue, 01 Dec 2020 14:41:20 GMT

You can reset Youview by going to Settings - Apps - YVServiceHost - Clear cache and data