topic Betreff: KD-55X8505C - Why no extended warranty as in the US & Canada in Android TV

KD-55X8505C - Why no extended warranty as in the US & Canada

bluppblupp — Tue, 22 Sep 2020 11:23:41 GMT

Hi!

My tv is experiencing the common problem described here, where the TV just stays ad the google animation https://www.sony.co.uk/electronics/support/articles/00171297

We managed to get it to boot one time, and it worked for a couple of days, and then it returned to boot looping.

I've contacted Support, and they just tell me to contact a repairman. I think it's so bad that the warranty isn't extended for a problem that is so widely spread. In the US and Canada, they have extended the warranty according to this https://www.sony.com/electronics/support/articles/00235875

Isn't it weird that they don't extend it in the EU as well? (I'm from Sweden).

Anyone else in this situation?

All the best,

Betreff: KD-55X8505C - Why no extended warranty as in the US & Canada

Peter_S. — Tue, 22 Sep 2020 13:34:35 GMT

Hi,

Did you perform the forced factory reset but it didn't help?

If so I would suggest to contact a service partner.

Cheers

Peter

Betreff: KD-55X8505C - Why no extended warranty as in the US & Canada

bluppblupp — Wed, 23 Sep 2020 16:55:03 GMT

Yes that's exactly the problem. I did contact Sony Sweden and they just told me to send it for a repair and pay for it myself. That's the issue my first post explains, why is there no extended warranty for a known issue when they have that extension in the US and Canada. Baffling customer service if you ask me.