topic Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer in Android TV

Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

Paul.A.Thomas — Sat, 12 Dec 2020 16:31:36 GMT

I can’t get any sound from my new Bravia TV . When viewing apps such as IPlayer .

Any help would be much appreciated .

Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

Jewers — Sun, 13 Dec 2020 00:19:57 GMT

This happened to my Sony KD-48A TV following a recent software update. I switched TV off with remote and then unplugged it from the mains for ten minutes. Sound then returned and has been okay thus far. Hope this is a permanent fix.

Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

raskell97 — Sun, 13 Dec 2020 09:21:35 GMT

I have the same problem

Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

Paul.A.Thomas — Sun, 13 Dec 2020 10:01:43 GMT

Thanks

I will try that

Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

Paul.A.Thomas — Sun, 13 Dec 2020 10:02:33 GMT

It’s very frustrating

Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

stevendevenport — Sun, 13 Dec 2020 11:10:38 GMT

I had the same problem with my Sony TV & my Yarmah AV amp after a update 😑 as reported power down and leave for few minutes the old power up and down trick seams to work

Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

Paul.A.Thomas — Sun, 13 Dec 2020 11:12:28 GMT

Hi thank you so much . I did as you said , and it’s working fine . Thanks again

Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

raskell97 — Mon, 14 Dec 2020 08:23:08 GMT

Thank you, and to all who replied, the switch off/on worked and all is well.

A Happy Christmas to all.

Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

HarryJi — Mon, 14 Dec 2020 22:24:03 GMT

I have a Sony KD55A8, now only two weeks old. First week of operation with no issues. In the last 3 days the sound has disappeared when watching any apps (eg. I-player or Netflix). Yes powering off, unplugging and restarting has fixed it, just hope that it doesn't continue to do this! Has happened twice in the last 3 days. As I said first week of operation no problem at all, only change was that I had a request to update the software (for ios) and maybe this has caused it. Anyone with a similar experience or can offer advice ?

Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

Paul.A.Thomas — Tue, 15 Dec 2020 08:00:37 GMT

Hi , I spoke to a tv repair man ,and he says this is common problem with new Sony TVs. We may have to keep switching them off every 3 days forever. I wish I had bought a different make .

Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

PatrickBaines — Tue, 15 Dec 2020 09:02:15 GMT

I have reset the KD-43XH8196 several times by switching off at the mains because no sound in the Apps. Its tedious and irritating. We really need a permanent fix here Sony !!!

Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

Hectorthegreat — Sun, 27 Dec 2020 12:46:59 GMT

Worked for me , cheers

Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

MaryKin — Thu, 07 Jan 2021 23:12:33 GMT

I can’t count how many times we have had to do the soft reset (hold down power button til reset starts) to get the sound back in apps. We also have recurring problems with subtitles being on and unable to turn off either using the button on the remote or in settings. (We use subtitles for eg Scandi dramas but don’t want them on permanently).
Our TV is 4 months old - its predecessor had far fewer features but far fewer problems too.

Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

Hippo1953 — Sat, 09 Jan 2021 16:07:31 GMT

This worked for me to . But not good that you have to do this on a new tv

Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

Peterd83 — Sun, 10 Jan 2021 12:46:31 GMT

This has happened five times on our KD-48A9, which was purchased in November. It’s very irritating having to do a restart each time! If it was within the 30 day return period it may have gone back, as it’s unacceptable for very expensive TV (or a £200 one for that matter)

Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

HannahEd01 — Mon, 11 Jan 2021 10:11:17 GMT

Hi, could you make sure that your TV is up to date: https://www.sony.co.uk/electronics/support/oled-tvs-android-a9_a9s-series/kd-48a9/downloads/00017076? Let me know if it worked.

Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

Peterd83 — Mon, 11 Jan 2021 11:44:41 GMT

Hi, I did check via the TV, which said it was up to date (26th November is the current software release?)

Peter

Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

MaryKin — Mon, 11 Jan 2021 12:36:33 GMT

Hi Peter I couldn't open the link that Hannah sent but did find that it is possible to search on Sony website for updates for their TVs (new learning for me). I have checked and it says that the last firmware for your TV (and ours - an 8505 model) was end of November. Ours is set to automatically update anyway. I'm absolutely sure that the problem isn't to do with our TV being up to date. We have wondered if it could be anything to do with our BT YouView box which has been on its last legs for a while and has repeatedly asked us to reset it. We have just replaced that with a new Manhattan PVR. It will be interesting to see if the sounds in apps problem recurs. It is strange that it is an intermittent but repeating problem for several people.

Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

Peterd83 — Mon, 11 Jan 2021 13:45:16 GMT

Hi, we have a Humax PVR connected to the TV, but is rarely used. I am convinced it’s a software problem, unfortunately making itself known just after 30 days. I did wonder if it was internet related, as all Youview stations were affected (All 4, ITV Hub etc), but Netflix has always worked perfectly (touching wood!). We have the TV plugged directly into the router.

Peter

Re: Brand new Sony Bravia TV . No sound when viewing apps . IPlayer

MaryKin — Mon, 11 Jan 2021 14:02:13 GMT

The apps that are affected seem to be the same ones which can’t be used when recording from a second tuner. These apps I understand are the Sony version of the apps. Interesting.

Sent from my iPhone