KD-65A85 Android TV: Apps problem

nikanwa — Thu, 11 Feb 2021 14:00:51 GMT

Hi,

I have 3 months old Android TV KD-65A85.

The apps like Netflix, Amazon Prime and YouTube (and other too) are unable to play content. I can see content listing on the apps and browse the content listing.

However, when I try to play the content, either content doesn't move forward from 1st frame (i.e. stays paused) OR content plays but it stutters (as if some frames are skipped) and there is no sound as well.

Has someone experienced this as well and know the solution?

Thanks a lot!

Re: KD-65A85 Android TV: Apps problem

Sean_Mc — Thu, 11 Feb 2021 16:23:11 GMT

Hi there,

Welcome to the Sony Community.

Have you tried a soft restart on the TV? More details on how to perform this can be found here.

Best wishes,

Sean

topic KD-65A85 Android TV: Apps problem in Android TV

KD-65A85 Android TV: Apps problem

Re: KD-65A85 Android TV: Apps problem