https://community.sony.co.uk/t5/android-tv/tv-kdl42w653a/m-p/3778768#M52741 <P>I have had this tv for 7 yrs and only recently realised I should be able to access the internet! However every time I go on the internet app I can get no further than the Sony help page! When I try to navigate elsewhere on it - it defaults back to the apps all over again - can anyone help? Am really desperate to sort!&nbsp;</P> Mon, 01 Mar 2021 11:19:52 GMT Trudie.feav 2021-03-01T11:19:52Z https://community.sony.co.uk/t5/android-tv/tv-kdl42w653a/m-p/3778768#M52741 <P>I have had this tv for 7 yrs and only recently realised I should be able to access the internet! However every time I go on the internet app I can get no further than the Sony help page! When I try to navigate elsewhere on it - it defaults back to the apps all over again - can anyone help? Am really desperate to sort!&nbsp;</P> Mon, 01 Mar 2021 11:19:52 GMT https://community.sony.co.uk/t5/android-tv/tv-kdl42w653a/m-p/3778768#M52741 Trudie.feav 2021-03-01T11:19:52Z https://community.sony.co.uk/t5/android-tv/tv-kdl42w653a/m-p/3778818#M52742 <P>Hi,</P> <P>&nbsp;</P> <P>Can you please check if your TV is running the latest software?</P> <P><A href="https://helpguide.sony.net/gbmig/C5181001/v1/eng/c_swupdate_manu.html" target="_blank">https://helpguide.sony.net/gbmig/C5181001/v1/eng/c_swupdate_manu.html</A></P> <P>&nbsp;</P> <P>If the software is up-to-date please refresh the broadcast/service software:</P> <P><A href="https://helpguide.sony.net/gbmig/C5181001/v1/eng/c_swupdate_europe_co_auto.html" target="_blank">https://helpguide.sony.net/gbmig/C5181001/v1/eng/c_swupdate_europe_co_auto.html</A></P> <P>&nbsp;</P> <P>Cheers</P> <P>Peter</P> Mon, 01 Mar 2021 13:01:13 GMT https://community.sony.co.uk/t5/android-tv/tv-kdl42w653a/m-p/3778818#M52742 Peter_S. 2021-03-01T13:01:13Z