topic Re: Sony Bravia google play not loading movies in Android TV

Sony Bravia google play not loading movies

DVSJEZ — Tue, 23 Jun 2020 09:35:23 GMT

Hello

my sony bravia will not play movie’s on google play. The app opens and i can pay and sometimes watch trailers but when i try to watch the movie it tries to load then comes back to the google play app.

Clearing cache etc does not work.

the only solution i have found is to disable and uninstall the app. Which then automatically re loads the app at its base un updated state. The movie’s then work perfectly. But after a little bit as it updates Itself the issue will re happen.

so everyday to watch a movie i need to uninstall the app.

is there a solution to this?

the tv has been recently updated but this issue has been happening long before this. Netflix etc all works perfectly.

Re: Sony Bravia google play not loading movies

Sean_Mc — Wed, 01 Jul 2020 09:46:00 GMT

Hi there,

Can you let me know the model number of your TV?

Best wishes,

Sean

Re: Sony Bravia google play not loading movies

Gadzooks11 — Fri, 03 Jul 2020 05:48:38 GMT

I have been having the same problem for a couple of months on a Bravia 65X9300D. What I have noticed is that the problem only happens for movies with surround sound. Movies with stereo sound play fine, as do trailers. The update from Android 7 to Android 8 made no difference.

Re: Sony Bravia google play not loading movies

Tonycv51 — Sun, 05 Jul 2020 08:34:20 GMT

I don't have this issue on my XF

Do the same movies work in YouTube? (they should be in *my library")

Edit also suggest a soft reset by long press on the power button

Re: Sony Bravia google play not loading movies

Gadzooks11 — Fri, 10 Jul 2020 00:59:49 GMT

Re: YouTube question - yes they play from YouTube but that is only in stereo.

Amazingly, it has just started working again after not working for 4 or 5 months! The version of the Google Play Movies app is the same so not sure what has changed to suddenly fix the problem.

Re: Sony Bravia google play not loading movies

DVSJEZ — Fri, 10 Jul 2020 23:54:57 GMT

KD-75X9400D

seems ok this week but will test it some more. Wonder if they did a new update

Re: Sony Bravia google play not loading movies

DVSJEZ — Fri, 10 Jul 2020 23:56:31 GMT

I have just noticed the same thing

Re: Sony Bravia google play not loading movies

BazzaHks — Mon, 01 Mar 2021 18:36:59 GMT

I use this feature almost every day and this week its now started to give me the same error when trying to use google play to watch movies. I have a Sony Bravia KD-55XF9005. Every time I try to play a film I get an error message. "There was an error." With a retry button. When you press the retry button nothing happens. As mentioned above if I uninstall the 'google play movie and tv' app and use the one supplied with the TV then I can watch the films. Looks like the latest app update has a bug on it stopping the app working on my TV. Every night the TV updates the app so every day I have to uninstall it after getting the same error. I have app version 4.25.5.10-tv installed which is the one giving me the error.

Re: Sony Bravia google play not loading movies

Tonycv51 — Mon, 01 Mar 2021 19:54:21 GMT

Yes have this problem myself as well now. "Uninstalling" removes updates so it works until the update is re applied

Re: Sony Bravia google play not loading movies

billmannin — Wed, 03 Mar 2021 13:34:13 GMT

I have had the same problem recently, the solution for me was to uninstall the update 10/02/21 for play movies, and open the app again after unchecking the auto-update all apps box. I retried and it seems to certainly be the update dated 10/02/21 that is causing the problem.

Re: Sony Bravia google play not loading movies

Win_88 — Wed, 03 Mar 2021 14:42:49 GMT

Sounds like a Google issue more than a Sony one. Haven't found a direct solution so the workaround is all we have rn