topic Re: KD55AF8 Firmware update to v6.7140 Reboots from Standby in Android TV

KD55AF8 Firmware update to v6.7140 Reboots from Standby

sukmudha7 — Fri, 29 Jan 2021 17:31:51 GMT

Hi there,

I recently updated to Firmware v6.7140 and now when I switch the TV on from Standby it occasionally reboots. I have factory reset the TV but the problem is still there. Is this a known bug? Is there a resolution to this issue?

Thanks

Re: KD55AF8 Firmware update to v6.7140 Reboots from Standby

Joe_Dohn — Tue, 02 Feb 2021 16:00:45 GMT

Have you tried clearing the cached data (Device Preferences - Storage - Internal Shared Storage - Cached data) then restarting the TV by holding power?

Re: KD55AF8 Firmware update to v6.7140 Reboots from Standby

mdx014 — Wed, 03 Feb 2021 19:19:16 GMT

Hi,

my Sony KD-65XF9005 has exactly the same issue after update to V6.7140 (Android 9 Pie)

After switching my TV to on from standby it also occasionally reboots.

That issue is really annoying. I already tried the advice of clearing the cache and performing a factory reset. Both workarounds did not solve the issue for my KD-65XF9005.

Within the Sony Forum here I've seen threads from other people who had exactly the same error with older Android Oreo Firmware, too.

Any advice from Sony would be really appreciated.

Basically I like my TV but if there is no solution in time, I would sadly have to return it and get my money back. Firmware update braking functionality of TV is a no go.

Martin

Re: KD55AF8 Firmware update to v6.7140 Reboots from Standby

sukmudha7 — Sun, 07 Feb 2021 20:31:39 GMT

Hello,

Yes, tried that and it didn't work 😞 Getting very annoying now as it is rebooting most of the time.

Is this a bug with the firmware or a hardware issue?

Thanks

Re: KD55AF8 Firmware update to v6.7140 Reboots from Standby

simonherts — Mon, 08 Feb 2021 14:31:28 GMT

Dear Sony,

The GitHub boards for Android TV are alive with all the posts over the broken CEC HDMI issues on the Pie implementation on the X1Extreme Chipset. Firmware 6.71401 has broken this function and causes no end of issues for people with multiple devices attached to their TV's. In summary:

1) CEC-HDMI broken - no CEC HDMI attached device can turn off the TV anymore - So Apple TV remote cannot turn off the TV as it is supposed to. All worked fine until the latest firmware

2) Random reboots. - looks like the androidTV kernel has a panic and causes a reboot.... at least every other session of watching the TV, this happens

This is a known issue - Sony Engineers in the US have acknowledged this, so when is the updated firmware fix coming out ?

And please lets not go around the... well try resetting your TV first, then reset your AppleTV.... This has all been tried, and does not resolve the issues.

Please respond by providing a planned fix date so that we can get our TV back rather than having to fight with it every day.

Re: KD55AF8 Firmware update to v6.7140 Reboots from Standby

sukmudha7 — Mon, 08 Feb 2021 14:40:42 GMT

Hello,

Do you have a link for the GitHub boards for Sony Android TV?

Thanks

Re: KD55AF8 Firmware update to v6.7140 Reboots from Standby

simonherts — Tue, 09 Feb 2021 23:42:07 GMT

Hi there,

The links are here:

https://github.com/CiNcH83/bravia_atv2/issues/86#issue-746528345

https://www.reddit.com/r/bravia/comments/k5rygi/cec_broken_with_android_90_over_the_air_update_on/

Loads more links as well but I don’t have time to post them all here. A Sony Engineer RomeoP I think has acknowledged that

Sony US managed to replicate the issue and a fix was supposed to be forthcoming, but we are now in February and there is still no sign of an update.

Any assistant you can offer is much appreciated.

Re: KD55AF8 Firmware update to v6.7140 Reboots from Standby

HannahEd01 — Fri, 12 Feb 2021 16:33:59 GMT

Hi sukmudha7 , try a factory reset, it worked with other users.

Re: KD55AF8 Firmware update to v6.7140 Reboots from Standby

simonherts — Fri, 12 Feb 2021 16:49:44 GMT

Yes it is a bug. I have done a full factory reset and still the TV will reset and the HDMI CEC integration doesn't work properly. The Sony remote will control other devices but does't listen to other HDMI devices also participating and linked by the CEC standard to Bravia Sync.

Why isn't Sony or a technical person from Sony answering on this board ? Is there another way to register a bug more formally ?

Re: KD55AF8 Firmware update to v6.7140 Reboots from Standby

sukmudha7 — Fri, 12 Feb 2021 17:15:30 GMT

Hello,

As a workaround, I have disabled CEC in my Nvidia Shield to NOT switch the TV on. This has seems to have stopped the rebooting, but I now have to use the Sony remote to switch the TV on. Defeats the point of HDMI CEC Integration 😞

Re: KD55AF8 Firmware update to v6.7140 Reboots from Standby

HannahEd01 — Mon, 15 Feb 2021 16:09:06 GMT

Hi simonherts, you can use the contact us section on the support page.

Re: KD55AF8 Firmware update to v6.7140 Reboots from Standby

sukmudha7 — Fri, 26 Mar 2021 14:42:37 GMT

Hello,

Is there any update to this? My TV has got to the point that I cannot use it without a reboot every so often. Surprised no one from Sony has addressed this.

Thanks

Re: KD55AF8 Firmware update to v6.7140 Reboots from Standby

mdx014 — Sun, 28 Mar 2021 10:11:07 GMT

Hi sukmudha7,

I was finally able to solve this issue for my Sony (XF 9005) with some tips from the internet (not from Sony Support!) May be that will also work for your model.

Step 1:

Network+Internet> Home network setup> IP control> Set "Simple IP" to ON

Step 2:

Restart the TV then back into settings:-

Step 3:

Watching TV> External Inputs> Advanced settings> Set RS232C control to OFF.

Regards
Martin

Re: KD55AF8 Firmware update to v6.7140 Reboots from Standby

Supersupergt — Sun, 28 Mar 2021 19:03:26 GMT

I don't have Advanced settings as an option? Anybothercsuggestions? My KD55-AF8 reboots every time I switch on, and sometimes quite some time later.

Re: KD55AF8 Firmware update to v6.7140 Reboots from Standby

HannahEd01 — Tue, 30 Mar 2021 15:23:33 GMT

Hi Supersupergt, you might have this in external inputs in the menu not necessarily in watching TV, that also might indicate that you don't have the latest software version.

Re: KD55AF8 Firmware update to v6.7140 Reboots from Standby

sukmudha7 — Tue, 30 Mar 2021 17:09:36 GMT

Hello,

Spoke with Sony support who confirmed this is a known issue and the Sony engineers are working on a new firmware. In the meantime, the support person advised to switch off Brava Sync thus disabling powering on the TV from external sources.

Thanks

Re: KD55AF8 Firmware update to v6.7140 Reboots from Standby

HannahEd01 — Thu, 01 Apr 2021 15:10:20 GMT

Hey sukmudha7, thank you for sharing this update as it might be helpful for other users.