topic Re: Randomly turns itself off in Android TV

Randomly turns itself off

stuartbarnes1 — Sun, 15 Aug 2021 15:44:16 GMT

Since the last firmware update a few weeks ago, my KD-49XE8004 Bravia television randomly shuts down and reboots itself. This happens once or twice a day and I have no idea why. Any suggestions?

Re: Randomly turns itself off

Piscie — Mon, 16 Aug 2021 16:33:05 GMT

Hey, what is the current software version? Is it 6.7165? Also have you tried to to unplug the TV form the power as long as any device connected? Then plug it back after a while and test its performance again. Sometimes it's just a power glitch.

Re: Randomly turns itself off

stuartbarnes1 — Mon, 23 Aug 2021 08:12:04 GMT

I’ve tried unplugging and plugging back in again but I’m afraid it still does it. It is only since the last firmware update that the problem has arisen.

Re: Randomly turns itself off

Piscie — Tue, 24 Aug 2021 15:50:46 GMT

I'd recommend a factory data reset at this point by pressing on Home > Settings > Device Preferences > Reset > Factory Data Reset > Erase Everything.

Re: Randomly turns itself off

stuartbarnes1 — Wed, 25 Aug 2021 18:08:47 GMT

Thanks. I’ll give that a go.

Re: Randomly turns itself off

Joe_Dohn — Thu, 26 Aug 2021 14:05:26 GMT

Has this resolved the issue for you?