topic Re: Poor Customer Service in Android TV

Poor Customer Service

crankyjimmy — Fri, 01 Oct 2021 18:50:06 GMT

Pretty disgusted with Sony service team, i reported a fault with my Sony KD-49XG9005, (Picture breakup) guy i spoke to, someone called Mohamed told me take photo's off the problem, send them to him, and he would call me today between 12-2pm today, what a time waster, really annoying, just don't care about customers.

Re: Poor Customer Service

Piscie — Tue, 12 Oct 2021 18:20:02 GMT

I believe they've been investigating this picture issue then. Have you got any updates from them?

Re: Poor Customer Service

crankyjimmy — Wed, 13 Oct 2021 19:48:59 GMT

I'm pleased to say Sony have redeemed themselves today, they have replaced my faulty 2 year old Sony KD-49XG9005 with a brand new Sony XR50X90JU, so i'm happy with this outcome.

Re: Poor Customer Service

emsir64 — Fri, 15 Oct 2021 18:03:57 GMT

Had a similar problem with CI+ module. Picture distorted. Sony support promised me an update specific to my model and serial. 2 weeks without anything. i contacted Sony support again, and this time I was told to use an app to watch TV. I never found that app.....it doesn't exsist!! And why should I watch TV with an app? Nonsense.

I bought an expensive TV, and now i have to use an app to watch TV?

Sony support sucks

My TV is being replaced (RMA) and a new TV is under way. Not by Sony support . By seller.......

Re: Poor Customer Service

HannahEd01 — Tue, 26 Oct 2021 16:12:13 GMT

Hey emsir64, it must be a known issue to release an update with Sony, what was the app?

Re: Poor Customer Service

emsir64 — Thu, 28 Oct 2021 07:02:00 GMT

My problem is solved. Got a replacement monday, and new TV works great!

The app was HD+ but it was only released in Germany, and I live in Denmark? Useless for me.

But everything is fine now-

Re: Poor Customer Service

Piscie — Thu, 28 Oct 2021 12:23:00 GMT

That really sounds great!