topic Re: ZD9 ARC Issue in Android TV

ZD9 ARC Issue

apanveka — Fri, 22 Oct 2021 13:29:19 GMT

Tried everything suggested in https://www.sony.co.uk/electronics/support/articles/00223423 and https://community.sony.co.uk/t5/android-tv/zd9-arc-issue/td-p/2382833 , still no joy.

Can Sony provide the explanation what has been going wrong with the ARC output on 65ZD9 please? I have had enough of it.

Cheers

Re: ZD9 ARC Issue

royabrown2 — Sat, 23 Oct 2021 07:53:00 GMT

@apanveka

We are all just customers like you, here. If you want to get in touch with Sony, you need to do that directly:-

https://www.sony.co.uk/presscentre/contacts
(It says presscentre, but the UK customer support number and link is there also).

But if there is any help we could give, we would need to know what issue you are having, exactly, with what equipment connected to the ARC port, and by what specification of HDMI cable.

Re: ZD9 ARC Issue

apanveka — Mon, 25 Oct 2021 14:06:59 GMT

we would need to know what issue you are having, exactly, with what equipment connected to the ARC port, and by what specification of HDMI cable.

I have SONY 65ZD9 connected to ARCAM FMJ AVR400 receiver via KabelDirekt – 2m HDMI cable HDMI 2.0/1.4

TV was outputting audio in ARC but it just stopped suddenly. I can see TV is sending commands to AV receiver but not sending audio.

Re: ZD9 ARC Issue

HannahEd01 — Thu, 28 Oct 2021 17:07:01 GMT

Hey apanveka, have you tried the basic steps? unplugging everything, changing cables, ports? Updating the software?