topic Re: Android TV slow and unresponsive in Android TV

Android TV slow and unresponsive

TWoody2 — Tue, 26 Oct 2021 14:38:52 GMT

This is my second Sony Android TV. The first 55” operation got slower and slower to respond to commands.
Bought a KD-65A85 after getting rid of the old model. Nice OLED TV and great to use for the first 3 months.
Now unless I reboot it daily it gets slow to respond to any commands and many of the discovery tab images do not even download.
NETFLIX just has the N and the red circle of death beneath it and may load after 2-3 minutes, or it may not load at all.
If I don’t reboot (either soft or pull the plug) it becomes unusable.
Have been dealing with Sony support who after 2 months back and forth have decided it needs repairing.
Personal I think it is the software.

UPDATE ……..

Just had a call from a Sony repair centre and they have ordered parts and will come out and fit them when they arrive.
So we will see, apparently this will take several weeks.

Re: Android TV slow and unresponsive

Piscie — Wed, 27 Oct 2021 16:17:18 GMT

Hello @ TWoody2,

Sounds like a hardware issue. Keep us updated with the repair outcome, fingers crossed.

Re: Android TV slow and unresponsive

TWoody2 — Tue, 30 Nov 2021 15:27:25 GMT

…Update
I’ve now had the motherboard (for want of a better word) replaced.
After a few days it is back to most of its old habits:

Not fixed:

* Both HOME tab and EXPLORER tab often have blank thumbnails or are very slow to download

* Slow/Laggy respond to remote commands and moving around the screen

* Still losing control of my Humax HDR-1100S TV box/recorder

* Having to REBOOT every 1 or 2 days to clear it

Fixed:

* Netflix seems to be working ok

Further info:

My broadband speed is a steady 43mb download

I have decided to upgrade to FTTH 150mb downloads, see if that makes any difference 🤞🏻