topic Re: iplayer not connecting in Android TV

iplayer not connecting

timastin — Wed, 17 Nov 2021 15:21:29 GMT

Help needed we have a KD-43XE8396BU which we have had since January 2018. For some reason we cannot get BBC iplayer to work keeps coming up with a message Temporary fault please try again later. We have tried everything possible but it will not work.

Re: iplayer not connecting

Anonymous — Fri, 19 Nov 2021 17:40:58 GMT

Hi Timastin,

Did you make sure that the software is up to date?

Re: iplayer not connecting

Nogrille — Tue, 30 Nov 2021 16:34:22 GMT

I have the same issue. I've tried everything (hard reset, cache cleared, logged out and back in) and still can't get it to work.

Re: iplayer not connecting

HannahEd01 — Fri, 03 Dec 2021 15:34:09 GMT

Hey timastin, the latest version should be: https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43xe8396/downloads

Hey Nogrille, what's the latest software version on your TV? What's the model actually?

Re: iplayer not connecting

Nogrille — Fri, 03 Dec 2021 16:26:43 GMT

Weirdly, my TV wouldn't start up, at all, on Sunday so I had to factory reset it again by unplugging and leaving.

Of course, now iPlayer works just fine...

Re: iplayer not connecting

HannahEd01 — Wed, 08 Dec 2021 16:42:40 GMT

Hey Nogrille, glad to hear it worked.