topic Re: BRAVIA KD-55AG8 turns off after few seconds after turning on in Android TV

BRAVIA KD-55AG8 turns off after few seconds after turning on

basicreplay — Thu, 02 Dec 2021 12:28:30 GMT

I'm using this TV for quite some time and everything was perfect. Recently I noticed that after turning TV on after night it turns on, shows Apple TV interface and turns off after few seconds. After turning on once more, there's no problems anymore till the next day. I'm using Apple TV and ATV remote to operate. I believe it started happening after I started getting those annoying "NO WIFI" banner notifications, so I turned all Android services via apps menu etc. Yesterday I did complete reset on my TV and I still have same problem unfortunately. I believe that 100% software issue. Any ideas? Thanks.

Re: BRAVIA KD-55AG8 turns off after few seconds after turning on

Eskimosony — Thu, 02 Dec 2021 14:24:16 GMT

It sounds like an Apple TV problem, by the sounds of it you have the box plugged in. Unplug Apple TV and redo the Factory Reset. Then us the Apple TV App see if that helps...

Re: BRAVIA KD-55AG8 turns off after few seconds after turning on

skerridge — Thu, 02 Dec 2021 17:22:00 GMT

My KD 55A1 does a similar thing. I start watching and after a few seconds the sound goes and then a few seconds later it reboots. This happens maybe 1 in 3 times when I turn on and very occasionally mid programme. It started a couple of months ago after a Sony update. I have tried new batteries in the remote and a reset but still have the problem. All very annoying!

Re: BRAVIA KD-55AG8 turns off after few seconds after turning on

basicreplay — Thu, 02 Dec 2021 17:30:23 GMT

Not sure about Apple TV. When I turn off TV, after some time (1-4hrs) I hear loud CLANK sound, same sound you hear when you turn off your TV. After you get that sound, TV does what I described in my OP post. That sound was before but no problems with turning on TV. I will try to use SONY remote next instead of using ATV's, so maybe that will solve the problem but neverthenless I think this is Firmware problem or something like that.

Re: BRAVIA KD-55AG8 turns off after few seconds after turning on

Eskimosony — Thu, 02 Dec 2021 17:35:20 GMT

That a solenoid switch, it's magnetic, that's why the noise...maybe that's broken, you have them in cars and they break in cars so maybe...hey I'm guessing here just so you know...lol. is it under Guarantee? I have a 5 year Guarantee on mine, do you have the same? Mines the AG9 and I see someone posted with an A1, I bet they all have the solenoid power switch...

Re: BRAVIA KD-55AG8 turns off after few seconds after turning on

basicreplay — Thu, 02 Dec 2021 17:43:27 GMT

Unfortunately I had only 2 years of guarantee and it's just expired in September lol. This is strange, why TV will turn off after few seconds while being "cold" but will turn on second time with no problems. I will try to turn on TV with SONY remote instead Apple TV tomorrow, maybe that would help. Everything was fine until I started messing with Android TV apps while trying to fix "NO WIFI CONNECTION" banner problem.

Re: BRAVIA KD-55AG8 turns off after few seconds after turning on

Eskimosony — Thu, 02 Dec 2021 17:47:18 GMT

It could definitely be a 3rd party app, I had one that destroyed Android on the TV everything stopped working properly but you've done a factory reset. I would definitely unplug all the Apple TV stuff and hardwire the Internet if you can..

Re: BRAVIA KD-55AG8 turns off after few seconds after turning on

basicreplay — Mon, 06 Dec 2021 10:14:00 GMT

So I was turning on my TV strictly with SONY remote since Thursday and everything is perfect: I turn on TV, then turn on ATV with Apple remote. This could be Apple TV problem, however I've read that people started having same issues with "Sky Q" remote in September after Bravia firmware update.

Re: BRAVIA KD-55AG8 turns off after few seconds after turning on

HannahEd01 — Wed, 15 Dec 2021 15:33:27 GMT

Hey basicreplay, that's great to hear! Thank you for updating the thread.

Re: BRAVIA KD-55AG8 turns off after few seconds after turning on

HannahEd01 — Wed, 15 Dec 2021 15:34:05 GMT

Hey skerridge, that's a totally different problem. Try the below workaround:
Disable the Samba Services Manager
-Go to [Home] → [Settings] → [Device preferences] → Samba Interactive TV.
Confirm if "Samba Interactive TV" is enabled or disabled. Log this information in the case.
Note: there's no need to disable Samba Interactive TV in this setting; this is for information only.
-Then, go to [HOME] → [Settings] → [Apps]
-Locate “Samba Services Manager”
Note: if not found in all apps, click on ‘Show system apps’
-Press OK when the “Samba Services Manager” is highlighted
-Select Disable and confirm with OK in the next window

Re: BRAVIA KD-55AG8 turns off after few seconds after turning on

Eskimosony — Wed, 15 Dec 2021 15:41:56 GMT

@basicreplay Great, sounds like you've fixed it...please mark as solved. i.e Use the Sony remote and not Apple TV remote and yep it could be a firmware problem if your TV or Apple have just updated their firmware.

Re: BRAVIA KD-55AG8 turns off after few seconds after turning on

basicreplay — Wed, 15 Dec 2021 15:52:53 GMT

What great about this? I still have a problem when turning my TV using Apple TV, I must turn on with SONY remote first and just then use Apple TV, I had zero problems before firmware update.

Re: BRAVIA KD-55AG8 turns off after few seconds after turning on

basicreplay — Wed, 15 Dec 2021 15:53:33 GMT

It's not fixed.

Re: BRAVIA KD-55AG8 turns off after few seconds after turning on

Eskimosony — Wed, 15 Dec 2021 15:56:43 GMT

Which firmware update was it? 5he Sony TV or Apple TV? Either way contact their support. Plus I also thought you said it only happened after messing with Android TV apps? Did you do a factory reset without anything plugged in except aerial and internet cable?

Re: BRAVIA KD-55AG8 turns off after few seconds after turning on

basicreplay — Wed, 15 Dec 2021 16:14:18 GMT

I "messed" with android apps, meant that disabled some programs and updated everything, after I started having problems I did factory reset. As I'm trying to explain, the issue is when I turn on the TV with Apple remote, not with Sony one. Of course, I can do what I'm doing now: turning on using Sony remote and then using Apple TV remote separately, however this was not an issue before I did an update. People have same issues with Sky TV box, it's here on this support forum, exactly same situation.

Re: BRAVIA KD-55AG8 turns off after few seconds after turning on

Eskimosony — Wed, 15 Dec 2021 16:22:58 GMT

I will ask again WHAT did you update? The SONY TV or the APPLE TV? Because if it was Apple then you need to speak to them if it's the Sony then you will have to wait for another Firmware update and you should contact Sony support and tell them. They will say we know about the issue and are working in a fix....this in my experience will take 1x Year. If you an make it work by using the Sony remote and the Apple remote then this is the workaround and the "fix" This issue is then resolved as best it can be for now until the firmware update.

Re: BRAVIA KD-55AG8 turns off after few seconds after turning on

basicreplay — Wed, 15 Dec 2021 16:26:44 GMT

I updated Sony TV, not Apple TV, it should be clear from my first post.

Re: BRAVIA KD-55AG8 turns off after few seconds after turning on

Eskimosony — Wed, 15 Dec 2021 16:31:57 GMT

No it's not that why I'm asking. Either way I don't work for Sony and just offer a bit of help. If it's not helping and it's just winding you up, I will stop. Bye. Contact Sony Support.

Re: BRAVIA KD-55AG8 turns off after few seconds after turning on

basicreplay — Wed, 15 Dec 2021 16:38:59 GMT

This issue is not related to any specific device, it's Sony TV problem when another device is trying to turn on TV via HDMI connection. That's why other people having same issues with different external devices.

Re: BRAVIA KD-55AG8 turns off after few seconds after turning on

Eskimosony — Wed, 15 Dec 2021 17:08:36 GMT

Try switching your Bravia Sync setting on and any other HDMI control settings on the TV and Apple TV... usually worded allow Power Off/On devices with HDMI. Both the TV and Apple TV will have these settings.

Also check your Bravia Sync Device List and Enable Apple TV