topic Re: On start up getting Android and Bouncing Balls before TV picture in Android TV

On start up getting Android and Bouncing Balls before TV picture

Axcroft — Sat, 21 May 2022 09:02:36 GMT

For the past 3 days my Bravia KD-65XE9005 starts with the Android / Sony Bouncing Balls logo routine with each power on after a long switch off (mainly overnight). For short switch offs, it will switch straight back on.

It is connected to my Sky Q box and I get the same result whether using my Sky Q or the Sony remotes to power up.
Prior to this no problems in 4 years.

The TV is set to auto download the latest software.

I have searched high and low, help needed!!

Re: On start up getting Android and Bouncing Balls before TV picture

LightFoot — Sat, 21 May 2022 10:01:22 GMT

Hi @Axcroft

I would check that your TV is actually on the latest firmware released 18 May 2022. Apparently it "Resolves an issue where the TV randomly restarts". You may have to use the USB method.

Firmware update to v6.7205 | Sony UK

If you are on the latest firmware (which may be the cause of your problem) I would try a factory reset

How to reset your Sony TV with or without the remote (soft restart, power reset or factory settings) | Sony UK

Re: On start up getting Android and Bouncing Balls before TV picture

Mooly01 — Sat, 21 May 2022 18:56:45 GMT

Fwiw I noticed this from day one on my KD43XD8305 (new in late 2016).

Short periods without power are OK but anything longer and it reboots as if from cold. I'm going to say it normal behaviour, at least on mine. It has been unchanged through all the different firmware updates.

The power consumption in standby should be very low and the TV's are designed for this to be the normal means of turning them off. Again, for mine the power consumption is <0.5 watt in standby. So that is only around £1.50 a year even at todays prices.

Re: On start up getting Android and Bouncing Balls before TV picture

Axcroft — Sat, 21 May 2022 21:05:26 GMT

SonyUser30years, My TV identified that there was a software update available for my system, which I downloaded and updated via the help page. The system now says that my software is up to date, however this is 6.7165.

All seems OK, but the test on whether the problem is solved will be tomorrow AM!

Mooly01, I really could not live with a reboot every time I switch on after a long power off - that cannot be right having a 1 minute delay each time.

Re: On start up getting Android and Bouncing Balls before TV picture

Mooly01 — Sun, 22 May 2022 07:29:10 GMT

Hmm... I've nothing to compare it with really other than the fact it has done this from new and in straight 'out of the box' state.

I'll be interested to know if yours is different after the update.

Re: On start up getting Android and Bouncing Balls before TV picture

Axcroft — Sun, 22 May 2022 09:29:23 GMT

My TV is now operating as normal, so the software update to 6.7165 has sorted this rebooting out.

However I have not yet been auto-updated (auto updates has always been enabled) with the later version 6.7205 which @LightFoot advised is available and being rolled out.

I am also wondering what triggered my system to suddenly stop working as normal, and as @Mooly01 has pointed out his system has done this from new, so there must be some issue.

Re: On start up getting Android and Bouncing Balls before TV picture

LightFoot — Sun, 22 May 2022 09:47:38 GMT

@Axcroft wrote:
My TV is now operating as normal, so the software update to 6.7165 has sorted this rebooting out.
However I have not yet been auto-updated (auto updates has always been enabled) with the later version 6.7205 which @LightFoot advised is available and being rolled out.
I am also wondering what triggered my system to suddenly stop working as normal, and as @Mooly01 has pointed out his system has done this from new, so there must be some issue.

Hi @Axcroft On older models like ours (I have a KD-55XE9305) it could takes months before Sony push it out to the update stream which is why I always use the USB method because I’m impatient! My KD-4389J (2021 model) auto updates on the same day new software is released. So far the random reboots on out of standby has stopped with 6.7205 (I have just jinxed it now). It used to do it on 6.7165.

Re: On start up getting Android and Bouncing Balls before TV picture

Mooly01 — Sun, 22 May 2022 16:55:47 GMT

I updated mine via USB earlier today but haven't tried leaving the power off as yet. Hopefully try that tomorrow at some point.

Re: On start up getting Android and Bouncing Balls before TV picture

Axcroft — Sun, 22 May 2022 17:16:21 GMT

@Mooly01 I hope it does resolve it for you, let us know.

Re: On start up getting Android and Bouncing Balls before TV picture

Mooly01 — Mon, 23 May 2022 07:31:42 GMT

So... no change in the behaviour. Mains disconnect for an hour or so and then if you repower and take out of standby you see the start up sequence.

If you apply power and just leave it for a couple of minutes before taking it out of standby then you don't see this so it must run the reboot sequence silently in this case once the power is reapplied. I'd forgotten that part tbh as I always just use the normal standby for on/off.

Re: On start up getting Android and Bouncing Balls before TV picture

Axcroft — Mon, 23 May 2022 08:22:14 GMT

Well, that must be standard behaviour with mains disconnect. In my case I was getting the Android reboot when starting up in standby mode after longer periods (over 1 hour), and that is now fixed.

Re: On start up getting Android and Bouncing Balls before TV picture

Mooly01 — Mon, 23 May 2022 12:57:49 GMT

It will be normal behaviour for a long mains disconnect and you should never see the start up screen when bringing it out of normal standby.

All good then.

Re: On start up getting Android and Bouncing Balls before TV picture

Anonymous — Mon, 23 May 2022 17:44:02 GMT

Hey there,

If you don't disconnect it from the mains, just leave it on Standby, and whenever you switch it on, it goes through the whole reset cycle by coming up with Sony logo and Android logo, then that's not normal I believe.

Cheers.

Re: On start up getting Android and Bouncing Balls before TV picture

Mooly01 — Tue, 24 May 2022 05:25:40 GMT

That's right. You should not see any start up screen from a standby condition whereas from a mains disconnect state you do.

Re: On start up getting Android and Bouncing Balls before TV picture

Axcroft — Tue, 24 May 2022 08:18:26 GMT

As a matter of routine I only ever do a mains switch off, for TV and connected boxes, when going on holiday or when I have the odd picture freeze.

Re: On start up getting Android and Bouncing Balls before TV picture

HannahEd01 — Tue, 24 May 2022 16:27:48 GMT

@Axcroft, how is it going after the update? Are you still getting the same issue?

Re: On start up getting Android and Bouncing Balls before TV picture

Axcroft — Tue, 24 May 2022 18:41:57 GMT

Well......I did report that after updating to 6.7165 the TV returned to normal.

It operated normally for a couple of days and then today - from standby - the bouncing balls and the Android rebooting returned!!

On my TV help screen there is in fact a dedicated help menu on this very subject of Android rebooting and sets out the option of a full reset. At this stage I have just gone for a soft reset which I have done the next restart from standby was normal.

But I suspect that I may have to do the full system reset, and I will try that tomorrow if it reboots from standby again.

Re: On start up getting Android and Bouncing Balls before TV picture

Mooly01 — Wed, 25 May 2022 05:47:02 GMT

Random thought. Is the TV powered via any kind of power strip (extension lead etc) that has some form of power sensing and that disconnects power when the particular piece of equipment used for the sensing is turned off.

These are leads that sense when one 'nominated' item is turned off and automatically turn off all the other items on that power strip.

Other than that I would say you have to try the TV with nothing external connected to the USB ports. That could be frustrating to do but it is a process of elimination now.

Re: On start up getting Android and Bouncing Balls before TV picture

Axcroft — Wed, 25 May 2022 07:56:05 GMT

Mooly01 . Yes, the TV is linked by a short extension lead that has been in place for 4 years, and that serves one other item that is unaffected (ie, remains powered, when the TV is on standby). As I mentioned in my last post, I have found on the Sony Help screen, a dedicated article on this known problem that suggests that the solution is a full factory reset. HannahEd01 , problem has returned but, as mentioned above I am saving a full factory reset as an option.

Re: On start up getting Android and Bouncing Balls before TV picture

HannahEd01 — Wed, 25 May 2022 14:17:35 GMT

@Axcroftc, will be waiting for your reply.