topic KD48A9BU can't download ITVX app in Android TV

KD48A9BU can't download ITVX app

David_H2020 — Mon, 19 Dec 2022 17:02:13 GMT

I've had my Sony KD48A9BU smart tv since November 2020 and want to watch the new ITVX app. The Google store within the tv says the app doesn't exist although both my LG smart tv's work fine with it. I don't know how this forum works, do staff from Sony answer queries? I've seen the same issue posted but with no resolution. Are Sony working on it or am I stuck with an expensive tv that won't update with new apps? I don't know who to turn to for help. Do I have to go back to the retailer that I bought the TV from?

Re: KD48A9BU can't download ITVX app

LightFoot — Mon, 19 Dec 2022 18:04:03 GMT

Hi @David_H2020

This is a community of customers so you will not get any “official” reply from Sony here. They do occasionally make announcements.

As far as I know ITVX has not been launched on Sony TVs yet. It is certainly is not available on my 2021/2022 TVs.

We can only guess that the agreement between Sony & ITV has not been concluded yet. Nobody knows as Sony do not publish their negotiations with 3rd party providers.

ITVX will almost certainly be part of the base operating system and will not made available in the TV Play Store. I have just checked for App updates and there are none available on my XR-55A95K.

Edit: The latest list of supported devices (19/12/2022) now includes Android TV so perhaps close. However like most sensible companies, the chances of an update this close to Christmas and the New Year maybe a risk to far. But we never know.

If you are definitely wanting it for Xmas, then streaming sticks including ITVX are available.

Re: KD48A9BU can't download ITVX app

tomtomnavajo — Tue, 20 Dec 2022 09:57:40 GMT

Its worth contacting Sony and asking when they plan to release.

https://services.sony.co.uk/supportmvc/en/Contact/Email?cat=televisions-projectors2&tab=Tips

Re: KD48A9BU can't download ITVX app

rightgradely — Tue, 20 Dec 2022 13:38:13 GMT

I see that ITVX won't be rolled out until Jan 2023. Frustrating - and I wonder how reliable that date is. But at least we have some idea now...

Re: KD48A9BU can't download ITVX app

rightgradely — Tue, 20 Dec 2022 13:39:17 GMT

I should have made clear that this is for Sony TVs - tho' as this is a Sony forum I guess people will have assumed I meant that....

Re: KD48A9BU can't download ITVX app

LightFoot — Tue, 20 Dec 2022 13:59:19 GMT

@rightgradely wrote:
I see that ITVX won't be rolled out until Jan 2023. Frustrating - and I wonder how reliable that date is. But at least we have some idea now...

Hi @rightgradely Have you got an official Sony or ITV reference for that date? No interest in published rumours.

Re: KD48A9BU can't download ITVX app

rightgradely — Tue, 20 Dec 2022 14:06:31 GMT

I had a look at a twitter link on ITVX - and Sony stated today in response to someone else that "we'd like to confirm that ITVX launch has been postponed until January 2023. Please make sure that your TV is up to date, you can check for an available update by pressing Help - Status & Diagnostics - Check for a software update."

So -watch this space it seems

Re: KD48A9BU can't download ITVX app

LightFoot — Tue, 20 Dec 2022 14:20:59 GMT

Hi @rightgradely Thanks.

Re: KD48A9BU can't download ITVX app

rightgradely — Tue, 20 Dec 2022 14:24:57 GMT

You are welcome - I am surprised that Sony doesn't put out something more visible and reassuring - perhaps to state which sets will and won't get ITVX. But we live in an age where communicating with customers seems to be very much an "optional" activity alas...

Re: KD48A9BU can't download ITVX app

patSheffield — Wed, 11 Jan 2023 20:59:24 GMT

We have the same problem on our Sony Bravia android smart TV after a lot of emails with Sony and ITV hub without resolving the issue. In their latest email Sony say that ITVx won't be launched until Jan 23 no exact date, we are going to wait until 1st Feb 23 to see what Happens

Re: KD48A9BU can't download ITVX app

sr8260 — Wed, 11 Jan 2023 21:19:01 GMT

I have just bought Sony towards the end of 2022 and I have ITVX as one of my apps

Re: KD48A9BU can't download ITVX app

sr8260 — Wed, 11 Jan 2023 21:21:40 GMT

I bought Sony in oste 2022 and it has ITVX. How it gets there I have not got a clue but it 8s not available on the 2021 model I previously had.

Re: KD48A9BU can't download ITVX app

bobone01 — Sun, 15 Jan 2023 12:24:53 GMT

looks like my going to get a LG TELEVISON next week ,if sony are this poor

Re: KD48A9BU can't download ITVX app

royabrown2 — Sun, 15 Jan 2023 16:23:01 GMT

@bobone01

Be aware there is currently(?) no live TV option on the LG itvX app.

Much cheaper to get a Roku Express or Amazon Firestick, and use this to bring full itvX to any TV without it.

As regards which Sony TVs support it, see:-

https://www.sony.co.uk/electronics/support/articles/00287614

It’s been popping up spontaneously on Sony TVs that support it lately. And note that any reports about Sony TVs not having had it a few weeks ago are unreliable, as those TVs might well have it now, if only their owners had persevered with them.

2020 A9s should have it, though. Maybe under Sony Select?

Re: KD48A9BU can't download ITVX app

losydne — Fri, 03 Feb 2023 20:18:50 GMT

When can I get ITVX on our Sony TV ?

Re: KD48A9BU can't download ITVX app

LightFoot — Fri, 03 Feb 2023 20:25:13 GMT

Hi @losydne

It arrived on both of my Sony TVs last month. You need to check to see if your TV is compatible with ITVX.

https://www.sony.co.uk/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a95k/articles/00287614

Re: KD48A9BU can't download ITVX app

MarkT1 — Thu, 09 Feb 2023 15:23:58 GMT

I have just clicked on the old ITV Hub icon and ITV X was there😃

Re: KD48A9BU can't download ITVX app

HolllyHadley1 — Fri, 17 Feb 2023 22:12:11 GMT

And me! It’s driving me crazy! So many shows I want to watch and can’t!!

Re: KD48A9BU can't download ITVX app

LightFoot — Sat, 18 Feb 2023 15:03:39 GMT

@HolllyHadley1 wrote:
And me! It’s driving me crazy! So many shows I want to watch and can’t!!

Hi @HolllyHadley1 Have you checked that your TV is compatible with ITVX? If not you need to make other arrangements like adding a streaming stick to your TV.

https://www.sony.co.uk/electronics/support/televisions-projectors-oled-tvs-android-/articles/00287614