topic Re: Tv won't stay connected to wifi keeps connecting and disconnecting. in Android TV

Tv won't stay connected to wifi keeps connecting and disconnecting.

leeshez — Sun, 22 Jul 2018 19:40:37 GMT

Hi guys, Every day through out the evening whilst watching TV, It keeps saying TV is not connected to the internet then a couple of minutes later it reconnects. I have checked and it is connected to my network, Also i have reduced my router to 2.4G for the wifi signal. Also the router is about a foot from the Tv.

Thanks Lee.

Re: Tv won't stay connected to wifi keeps connecting and disconnecting.

leeshez — Sun, 22 Jul 2018 19:44:53 GMT

Oh i forgot to add that it is Sony KD-X8309C.

Re: Tv won't stay connected to wifi keeps connecting and disconnecting.

Kuschelmonschter — Mon, 23 Jul 2018 07:34:32 GMT

Check whether Wi-Fi Direct is disabled. It can harm infrastructure Wi-Fi.

Re: Tv won't stay connected to wifi keeps connecting and disconnecting.

dutchice — Mon, 23 Jul 2018 10:42:46 GMT

Hi Lee,

My suggestion is to avoid using Wi-Fi network connections wherever possible. If you are using the TV apps mainly for internet content playback, the way to go is to use a wired connection.

Having said that, there might be reasons why you still prefer to use Wi-Fi connections. In that case, please also make sure you read this thead, since Wi-Fi issues are mostly not related to the TV in itself.

Cheers,

Dutchice

Re: Tv won't stay connected to wifi keeps connecting and disconnecting.

jwm007 — Mon, 23 Jul 2018 11:33:07 GMT

Yes I had the same problem so I gave up on wifi and installed a set of powerline adapters which means I have an ethernet connection. I have been told that the wifi range on this tv is 5 metres. You couldn't make it up could you?

I have had other issues with the 49" version of this tv and at the moment my apple tv 4k is not connected. The apple tv is stuck inside the stand but when I had it running I had 5 bars on wifi using the ac band of my dual band netgear router. My router is upstairs. It never diconnects and when I run a speed test I get 383 MB. Japanese homes must be very small or is it just a question of Sony skimping on the in-built wifi adaptor. Seriously there are severe issues with this tv and I am not convinced that Sony will address them. I wish Sony would offer the tv without android which is awful.

Re: Tv won't stay connected to wifi keeps connecting and disconnecting.

rodrigo991 — Tue, 28 Aug 2018 12:01:25 GMT

YES it has everything to do with the tv itself. I have at least 6 other devices in my home that never lose wifi connection, my previous LG tv never lost wifi connection, it's ONLY AND PERSISETENTLY my Sony Bravia tv that has this problem and Sony has no solution whatsoever. Otherwise a great tv this is a terminal flaw.

Re: Tv won't stay connected to wifi keeps connecting and disconnecting.

jwm007 — Tue, 28 Aug 2018 13:15:30 GMT

Since using powerline adaptors I sometimes get the screen message that tv is not connected to the internet then it connects. However this happens only when I turn on the tv. It stays connected. When I was using wifi the 2.4 and 5 bands would disappear when you went into the network settings yet the tv was showing a full signal on the 2.4 band.

Re: Tv won't stay connected to wifi keeps connecting and disconnecting.

Mr.Gooooooooo — Sat, 16 Mar 2019 01:56:06 GMT

Me too. About every 20 30mins my TV will disconnect then reconnect whith seconds. And I to have had a few more issues with the 55" TV only just 6months old. Top of the range? Are you sure Sony. You certainly change top of the range money for it. And seems to have gone ***** up since last update.

Re: Tv won't stay connected to wifi keeps connecting and disconnecting.

EasterEEL — Sun, 24 Mar 2019 09:01:02 GMT

Are you using Sky Q hub with Sky broadband and is your TV o/s Android Oreo? If so see these threads as this might be the same issue as well:

https://helpforum.sky.com/t5/Broadband/Sky-Q-Hub-Router-Wifi-Ethernet-disconnects-every-30mins/m-p/2961012#M120661

https://www.avforums.com/threads/sony-af9-oled-owners-and-discussion-thread.2189806/page-60#post-26783576

Re: Tv won't stay connected to wifi keeps connecting and disconnecting.

mikwalpe — Sun, 23 Jun 2019 10:12:02 GMT

I had an issue where my my sony adroid TV would discconect from the internet about every 30 minutes and then would reconnect. Not sure if it tied in with the Oreo update or an update to my NowTV hub as they occuured around the same time. I have however discovered if I disable IPv6 on the lan side (under LAN TCP/IP Setup options) the problem stops and i now have a stable connection. Don't disable it on your WAN as your ISP may be using it now. Hope this helps someone else. Good luck.

Re: Tv won't stay connected to wifi keeps connecting and disconnecting.

mikwalpe — Mon, 24 Jun 2019 08:10:27 GMT

I should have added to make it clear this is a setting on the router and not the TV.

Re: Tv won't stay connected to wifi keeps connecting and disconnecting.

P0ssUm18 — Mon, 01 Jul 2019 10:38:26 GMT

Thanks heaps this was really helpful!

Re: Tv won't stay connected to wifi keeps connecting and disconnecting.

Woollypig55 — Mon, 19 Aug 2019 17:23:43 GMT

Only had my new tv three days and can’t get Netflix or prime, as it says not connected to internet, had it installed by Hugh’s so done properly, no problems till now, lot of money for new tv if not doing its job, and it the new Samsung 55 inch 2019 set, as pensioners we don’t understand all the techno terms

Re: Tv won't stay connected to wifi keeps connecting and disconnecting.

TrekMadone. — Sun, 03 Nov 2019 21:42:08 GMT

Hi, I just bought a 65” Bravia and it’s doing the same. I have had my line tested and internet has not disconnected. They even got me to disconnect the socket so they could show me that that was the only break in service. It’s defo the tv, also happens with Ethernet cable connected as well. I have a now tv modem and when the Sony disconnects I can still get the exact same channel on my Samsung tv which is on the same wireless and in a different room. The Bravia is 1m from the modem. I have done a factory reset, switched on off reset modem etc and it’s still happening. When watching catchup tv the screen now goes black. The tv is only a month old!

I was hoping there was I fix but I guess it has to go back but it weighs a ton!

Re: Tv won't stay connected to wifi keeps connecting and disconnecting.

rodrigo991 — Mon, 04 Nov 2019 16:04:30 GMT

Yes it really sucks and Sony will do nothing about it besides blame your modem, blame your set up, blame your Internet service provider And never take any responsibility for the technical flaw in their machines. Every other device in my house connects flawlessly except for my Sony Bravia television- it’s super frustrating.

Enviado desde mi iPhone

Re: Tv won't stay connected to wifi keeps connecting and disconnecting.

TrekMadone. — Mon, 10 Feb 2020 17:08:55 GMT

Download the latest software update it addresses a few issues that Sony say they don’t have!

I had the same and fixed it by changing my BB provider. Everything else worked but not the Sony tv, it kept saying disconnected now connected etc and it actually was always connected its just the banner kept coming up. I changed from NowTv after 12 month contract to Plusnet and it’s now ok. This is because Sony tv is not compatible with NowTv router even though it’s a year old!

Trek

Re: Tv won't stay connected to wifi keeps connecting and disconnecting.

HyTekCat — Sat, 07 Mar 2020 01:50:48 GMT

Try changing your 5GHz channel to 149, mixed WiFi mode, 40MHz channel width. Worked for me. Always stays connected. Best wishes.

Re: Tv won't stay connected to wifi keeps connecting and disconnecting.

TrekMadone. — Sat, 07 Mar 2020 08:57:52 GMT

Hi,

thanks for that. I thought you just had to plug an Ethernet cable into the router and it plug and played like it says on the Sony box. Unfortunately not.

apologies for the sarcasm as I appreciate you are trying to help but you know what I mean

atb

Trek

Re: Tv won't stay connected to wifi keeps connecting and disconnecting.

Mr.Gooooooooo — Mon, 09 Mar 2020 12:28:21 GMT

Hi. I've found that by turning off the you view menus my tv now works without disconnecting from the Internet.

Re: Tv won't stay connected to wifi keeps connecting and disconnecting.

samyfam — Fri, 13 Mar 2020 17:59:26 GMT

Had exact same problem after latest update - Sony's "what's new" for the update seemed to imply "improved wi-fi performance" was part of the update, but previously I didnt have any problems so no idea what the "improvement" was.

I also (currently) have NowTV broadband so followed the suggestion to disble IPv6 on the LAN side of the router and this has fixed it !

Thanks for the suggestion as it was becoming very annoying !