topic Re: Android to factory reset problem in Android TV

Android to factory reset problem

Kalathas1975 — Thu, 13 Apr 2023 18:18:46 GMT

Hello everyone,

I just wake up today and my android tv did not start, only a red led blinking six times. I follow the instructions I found in the support for hard reset, I pressed the correct buttons, the green led appeared but it is over two hours and nothing happened besides the green led, neither restarting neither appeared anything on the screen.

Any help please?

Re: Android to factory reset problem

LightFoot — Thu, 13 Apr 2023 18:30:10 GMT

Hi @Kalathas1975

Red flashing lights is always bad news. It will be a hardware failure which will require a repair. You should contact Sony Support for your Country or Region. What is the full model number of your TV? With a bit of luck it will still be in warranty.

https://services.sony.co.uk/supportmvc/en/Contact/Email?cat=televisions-projectors1&tab=Tips

Re: Android to factory reset problem

Kalathas1975 — Thu, 13 Apr 2023 18:40:25 GMT

Hopefully I bought 5 years support. It is 2019 model kd-55xg8505. I have already contacted them, I just wanted to know if it is a software issue that I can fix in order to avoid the 7-10 days procedure.

Re: Android to factory reset problem

Anonymous — Tue, 18 Apr 2023 15:13:43 GMT

You can try a forced reset for the TV, but if it didn't help you will need to send it for repair I'm afraid.