topic Re: ITVX app 'error occurred' message in Android TV

ITVX app 'error occurred' message

Steve271 — Thu, 13 Apr 2023 14:29:15 GMT

ITVX app was fine until yesterday (12 April). Sony TV Model is KD-49XH8505. Suddenly icon has changed from ITVX to ITV for no apparent reason and I'm getting a message which reads: "Update to ITVX. Some features may be limited in this version of the app. Please update the ITVX app from your app store. An error has occurred. ObjectfromEntries is not a function."

Have tried everything but it's apparently not possible to uninstall and reinstall unless I do a factory reset. Sony won't refer it up unless I do a factory reset first. Don't want to do that as I can't recall all the passwords from when we set up things like Amazon Prime, Now etc etc and so getting by casting via chromecast from tablet, which is OK but a bit cumbersome and shows that the problem is with the inner workings of the TV. Has anyone with a similar model found a way of sorting this? Thanks!

Re: ITVX app 'error occurred' message

Jasper12 — Thu, 13 Apr 2023 17:16:36 GMT

Re: ITVX app 'error occurred' message

Jasper12 — Thu, 13 Apr 2023 17:17:32 GMT

I have the same message

and have tried and tried but have not over come this yet !!!!

Re: ITVX app 'error occurred' message

tbillin — Thu, 13 Apr 2023 17:31:14 GMT

Hi Steve.271

The same thing happened to me today. It was fine last night but now I have the same on screen message as you. ITVX helpline weren't any help. It seems to be a problem with Sony. Hope someone can help.

Re: ITVX app 'error occurred' message

JaneTooms — Thu, 13 Apr 2023 17:58:19 GMT

Everything was working fine yesterday and today this message occurs when I try to open the app - which still says ITVX not ITV Hub

Re: ITVX app 'error occurred' message

LightFoot — Thu, 13 Apr 2023 18:44:04 GMT

It appears to be a general problem, clearly something has changed at ITVX that Sony TVs don’t like. I would report it to Sony.

https://services.sony.co.uk/supportmvc/en/Contact/Email?cat=televisions-projectors1&tab=Tips

On my XR-55A95K (note please don’t post without quoting your model number) I get the error screen but when I select Continue it works as normal.

Re: ITVX app 'error occurred' message

BerniceD — Thu, 13 Apr 2023 18:54:02 GMT

I get the same message too. I've tried looking in the Google Play Store on my TV (KE-55XH8096), but the app doesn't even show on there! All working fine until today.

Re: ITVX app 'error occurred' message

LightFoot — Thu, 13 Apr 2023 19:06:02 GMT

I tried running Check for updates in the Manage apps and games which updated the Google TV Home, but it didn’t make any difference. Sony need to be made aware so please report it to them.

Re: ITVX app 'error occurred' message

HarshReality — Thu, 13 Apr 2023 19:09:41 GMT

These ***** at Sony have ***** us over again. I have a TV that was sold as being an Android TV that could watch catch-up and yet again here we are with the ***** apps not working because they have bodged it through Sony select. I am going to go back to my retailer and make a claim that the product they sold me is not "fit for purpose" (consumer law gives you 6 years from date of purchase) and get one that is. It's John Lewis. They won't put up a fight and if they do I'll sue them, which is something I regularly do (not John Lewis, but other companies, and have never lost)

Re: ITVX app 'error occurred' message

LightFoot — Thu, 13 Apr 2023 19:28:23 GMT

I have logged my case. As many as possible please, especially Android TVs as my Google TV continues to work after selecting Continue so the problem may be different.

Re: ITVX app 'error occurred' message

HarshReality — Thu, 13 Apr 2023 19:30:07 GMT

Where do you report this?

Re: ITVX app 'error occurred' message

LightFoot — Thu, 13 Apr 2023 19:57:04 GMT

@HarshReality wrote:
Where do you report this?

https://services.sony.co.uk/supportmvc/en/Contact/Email?cat=televisions-projectors1&tab=Tips

Re: ITVX app 'error occurred' message

BillyM — Thu, 13 Apr 2023 20:43:40 GMT

Just reported my error to Sony (model KD-48A9). ITVx app is working fine on the BT Pro Box.

Re: ITVX app 'error occurred' message

HarshReality — Thu, 13 Apr 2023 21:42:12 GMT

I've reported it to. The question is, what is the 80 year old who bought this TV and just about worked out how to use the TV and press the buttons for catch up... What are they supposed to do when the product goes wrong like this? It's not fit for purpose

Re: ITVX app 'error occurred' message

jumpsuit — Thu, 13 Apr 2023 22:44:38 GMT

Hi all just to confirm that I get the same message as @LightFoot on my X95k

but after pressing continue it also still works fine.

Out of interest have any of you updated your TV's recently? Lightfoot and I both updated yesterday.

Re: ITVX app 'error occurred' message

Frantastic70 — Fri, 14 Apr 2023 05:15:52 GMT

I’ve got the same error message and have emailed them. Mines KD-43XH8196. I did a factory reset and still have same issue.

Re: ITVX app 'error occurred' message

pippypower — Fri, 14 Apr 2023 08:32:49 GMT

I’ve had this same problem since yesterday lunchtime on the 13/04/2023 (UK). Is there a fix yet?

Re: ITVX app 'error occurred' message

LightFoot — Fri, 14 Apr 2023 08:47:21 GMT

@pippypower wrote:
I’ve had this same problem since yesterday lunchtime on the 13/04/2023 (UK). Is there a fix yet?

Hi @pippypower What is your model number and have you reported it to Sony? We will not get a fix unless we make Sony aware of the problem.

Re: ITVX app 'error occurred' message

pippypower — Fri, 14 Apr 2023 09:00:44 GMT

My Model No is: KD-49XG9005. How do I report this to Sony?

Re: ITVX app 'error occurred' message

LightFoot — Fri, 14 Apr 2023 09:04:43 GMT

Hi @pippypower Go up about 7 posts above yours.