topic Re: sony xperia e3 zero attempts hard lock in E Series

sony xperia e3 zero attempts hard lock

Naw — Mon, 18 Jan 2016 17:20:11 GMT

Is there any solution to unlock my sim lock phone? I contact already my network provider but they said its already zero attempts to enter the correct pin so they cant do anything anymore. I will go back to my country soon thats why I want it to sim unlock so that i can use it in my country. Please help me.thanks

[0] Network 0
[x] Network subnet 0
[x] service provider 0
[x] corporate 0
[x] sim 0

Re: sony xperia e3 zero attempts hard lock

Phy — Mon, 18 Jan 2016 17:31:58 GMT

Contact your local Sony xperia support maybe they can reset the count
http://support.sonymobile.com/global-en/contactUs/

Re: sony xperia e3 zero attempts hard lock

Naw — Mon, 18 Jan 2016 23:28:49 GMT

I already ask them and bring my phone to the sony service center they said they cant do anything as well. So sad ;-(

Re: sony xperia e3 zero attempts hard lock

_alexdon_ — Tue, 19 Jan 2016 00:04:14 GMT

The service agents should be able to reset the counter for you and after that, you could insert or buy a new code from your network or so.

Re: sony xperia e3 zero attempts hard lock

Naw — Tue, 19 Jan 2016 07:04:23 GMT

Who is the srrvicr agent? Is it sony service center?thanks

Re: sony xperia e3 zero attempts hard lock

Hampus — Tue, 19 Jan 2016 07:51:14 GMT

Hi,

Yes, it's a technician at our service center. I can't say for sure if they are able to assist you since warranty and repairs may differ from market to market. This is something that you need to raise with your Local support.

Re: sony xperia e3 zero attempts hard lock

Naw — Tue, 19 Jan 2016 07:56:09 GMT

Thank you i will try

Re: sony xperia e3 zero attempts hard lock

Naw — Tue, 19 Jan 2016 08:28:09 GMT

Is pc companion repair will help this problem? That was their advice. Thanks

Re: sony xperia e3 zero attempts hard lock

_alexdon_ — Tue, 19 Jan 2016 14:31:32 GMT

No, it will not help.

Re: sony xperia e3 zero attempts hard lock

Naw — Tue, 19 Jan 2016 17:13:06 GMT

So sad still i cant find the solution for my phone problem ;-(

Re: sony xperia e3 zero attempts hard lock

_alexdon_ — Tue, 19 Jan 2016 17:29:39 GMT

@Naw why don't you try to tell them to reset the counter? Or perhaps pick other support centres.

Re: sony xperia e3 zero attempts hard lock

Naw — Tue, 19 Jan 2016 17:35:41 GMT

I already told them but seems they dont know that term "reset counters" i even show the
[0] Network 0
[x] network subnet 0
They said its my network provider can help this problem then I go to my network provider they said they cant help me so they give me request receipt that my phone is still under warranty but sony service center agent said they cant help they said i can only used the same sim network locked to it but i said i'm going back to my country soon but still nothing happened.

Re: sony xperia e3 zero attempts hard lock

Jake-SonyXperia — Tue, 19 Jan 2016 23:37:24 GMT

Hi Naw,

I suggest you contact them and advise the following.

" I have entered my Network unlock code to many times, now I am unable to unlock my phone from the network carrier it is locked to. I need the handset to be reset so I can enter this code again to unlock it from the network."

This should hopefully work, however you will also need to obtain a different code from the network carrier as it seems the one they supplied you original did not work, due to the fact that it is now locked.

Re: sony xperia e3 zero attempts hard lock

Naw — Wed, 20 Jan 2016 04:59:35 GMT

Ok I will go to the service center tomorrow. Hope it will work. I will let you know if it works.
Thanks

Re: sony xperia e3 zero attempts hard lock

Jake-SonyXperia — Thu, 21 Jan 2016 01:22:12 GMT

I hope it all works out.

Re: sony xperia e3 zero attempts hard lock

Naw — Thu, 21 Jan 2016 06:44:43 GMT

Thanks guys! Thanks to all of you for your advice! I'm so happy that my phone ok now! Sony service center do it for me this time (3rd time visit other branch) and it works. They said software problem!
Thank you very for the help. Have a great day and God bless us all... 👍✔️👌😄😄😄😄😃😃😃

Re: sony xperia e3 zero attempts hard lock

Hampus — Thu, 21 Jan 2016 07:21:33 GMT

Glad to hear that!

Re: sony xperia e3 zero attempts hard lock

Naw — Thu, 21 Jan 2016 08:15:39 GMT

Thanks

Re: sony xperia e3 zero attempts hard lock

Jake-SonyXperia — Mon, 25 Jan 2016 00:11:23 GMT

That's great news, glad we could all help out

Re: sony xperia e3 zero attempts hard lock

JORDAN7 — Mon, 03 Apr 2017 12:06:45 GMT

I HAVE TRIED TO INSERT DIFFERENT PINS IN MY PHONE AND ITS NOW NETWORK HARDLOCKED. MAY U PLEASE HELP ME WITH SOME CODE SO THAT I CAN INSERT MY NEW SIMCARD