topic Re: Problem with calls in E Series

Problem with calls

Leotiger87410 — Fri, 16 Jun 2017 09:27:27 GMT

Hello for a while when I make or receive calls, I am obliged to put the speaker so that my interlocutor can hear me. Do you have a solution to solve the problem.
thanks in advance

Re: Problem with calls

Emil — Mon, 19 Jun 2017 10:38:52 GMT

Hi @Leotiger87410 and welcome to the community.

As this is a international community your previous post has been translated in to English using Google translate, please keep all future posts in English.

I'm sorry to hear this. Am I understanding you correctly when I say that during calls you cannot not hear what the other person is saying when using the ear speaker, but that you need to switch to the loudspeaker?

I recommend that you test how your ear speaker behaves outside of a call. To do so, go to: Settings > About phone > Diagnostics > Test > Ear speaker > Do the test. How does the speaker behave here, is the same as during calls?

I would also recommend that you reboot your device to safe mode to see if this behavior may be caused by one of your downloaded apps as these will be temporarily disabled in this mode.

Let me know how it goes or if I misunderstood your question.

Re: Problem with calls

LadyP1967 — Wed, 12 Jul 2017 07:15:12 GMT

@Emil wrote:
Hi @Leotiger87410 and welcome to the community.
As this is a international community your previous post has been translated in to English using Google translate, please keep all future posts in English.
I'm sorry to hear this. Am I understanding you correctly when I say that during calls you cannot not hear what the other person is saying when using the ear speaker, but that you need to switch to the loudspeaker?
I recommend that you test how your ear speaker behaves outside of a call. To do so, go to: Settings > About phone > Diagnostics > Test > Ear speaker > Do the test. How does the speaker behave here, is the same as during calls?
I would also recommend that you reboot your device to safe mode to see if this behavior may be caused by one of your downloaded apps as these will be temporarily disabled in this mode.
Let me know how it goes or if I misunderstood your question.

I have a similar problem. Quite often when I make a call the recipient cannot hear me although I can hear them. If I redial and switch to loudspeaker they can then hear me. Other times the recipient can't hear me when I am using loudspeaker I then have to redial using the internal speaker. Very frustrating. Recently was trying to reach the AA as I had broken down and I couldn't make the call. Please help I don't know if this would occur on a 999 call but I worry that it will. Thanks in advance

Re: Problem with calls

Emil — Wed, 09 Aug 2017 13:31:40 GMT

@LadyP1967, I'm sorry for the late reply.

Have you tried to reboot your device to safe mode to see if you are experiencing the same behaviour with you downloaded apps disabled?

If you are I would recommend that you perform a software repair using Xperia Companion to see if anything software related in your device is causing this behavior.

Let me know how it goes.