topic Re: video error, playback hangs - after playing games or surfing the net in M Series

Video problems

Bob12 — Tue, 11 Aug 2015 08:57:40 GMT

I have a problem in playing video on my xperia m4 aqua, not only in album but also on youtube (app) or dailymotion (in chrome). How can i resolve it?
If i make a video with my camera it looks black with audio,, and older videos i had on my sd are played slowly and with lag

Re: Video problems

Samuel1 — Tue, 11 Aug 2015 09:00:41 GMT

I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Re: Video problems

Bob12 — Tue, 11 Aug 2015 09:12:57 GMT

Thanx for your reply. Should i restore my phone with pc companion?

Re: Video problems

Samuel1 — Tue, 11 Aug 2015 09:13:50 GMT

Yes. Use PC Companion to repair the phone software (Support zone > Update phone software > Repair phone software)

Re: Video problems

Bob12 — Tue, 11 Aug 2015 09:16:30 GMT

Thank you a lot! I'll try as soon as the battery is fully charge

video error, playback hangs - after playing games or surfing the net

gayeski — Mon, 17 Aug 2015 06:08:36 GMT

Bought this phone July 25. Encountered black screen of death August 5 and could not restart or hard reset. Just waited for the battery to be drained, charge it and it works fine again. Just notice these past few days, after I play simple games like candy crush or after I connected with a wifi and browse the internet - video playback is not working well. It lagged or sometimes hanged. Enable to solve this issue, I need to restart my phone but I don't want to do it evrytime I encounter this problem. Just yesterday, anothing problem appeared, I tried to record a video and when I try to play it, all I see is black screen with a warning saying "FILE FORMAT NOT RECOGNIZE" but when I checked the details its mp4.

AVG antivirus and Clean master are installed plus a few games.

Help please!

Re: video error, playback hangs - after playing games or surfing the net

Qatrium — Mon, 17 Aug 2015 07:33:56 GMT

A few things to try before jumping to resetting/formatting your phone:

1) Remove clean master and AVG, both will may produce lagging and can cause some apps to malfunction.

2) Check you SC card on your PC, it might be corrupted and needs formatting. Or better try a different SD card.

3) If these options won't help, you may have to perform a phone repair prcess via PC Companion, you'll need to back up your data before proceeding because it will wipe your internal memory.

Can't play video

DLPike — Wed, 02 Sep 2015 01:48:57 GMT

I can't stream any videos with the M4 Aqua. YouTube doesn't work, videos on Facebook don't work. There is no sound and no picture just black.

Re: Can't play video

SophiaW — Wed, 02 Sep 2015 02:47:38 GMT

Hi DLPike, welcome to the community!

Are you viewing the videos through Youtube/Facebook on your browser or through the Youtube app/Facebook app?

Try the following steps, after trying each method verify whether that worked or not.

Restart the device
If you are using mobile data try playing the video over Wi-Fi or if you already are using Wi-Fi, try a different connection to see if it amkes a difference. Make sure you have enough mobile data if you want to use that.
If you are using the apps rather than the browser, clear the cache for both apps by going into Settings > Apps > All > find the app & tap on it > tap Clear cache. You can also clear the data if clearing the cache doesn't work - just note that will reset the app.
Check the Play Store to see if either of those apps need to be updated, if so then update them.
Check whether the phone requires a system update under Settings > About phone > Software update > System.

Let us know how it goes.

Re: Video problems

DLPike — Wed, 02 Sep 2015 16:02:13 GMT

Thanks for the suggestions. Videos wouldn't play through the Facebook or YouTube Apps. They also wouldn't play through the Chrome browser.

I had just updated Facebook and my phoneyesterday afternoon, but didn't restart after updating. Restarted my phone first thing this morning and the issue seems resolved! Thanks so much!

Re: Video problems

SophiaW — Wed, 02 Sep 2015 23:57:52 GMT

Brilliant! Glad to hear the issue has been resolved for you DLPike!

Re: Video problems

Ah4 — Sun, 06 Sep 2015 11:25:30 GMT

I have the same problem wz videos black screen ND only sound. Did the pc companion repaire it??

Re: Video problems

SophiaW — Mon, 07 Sep 2015 00:01:06 GMT

Hi Ah4!

Are you viewing the videos through applications on the handset or through the browser? If it is through an app, check the Play Store to see if any of those apps need to be updated. In Play Store just tap the three horizontal lines in the top left corner > My Apps. There it will show you which apps have updates available. Update the app's > restart the phone and let us know if that has helped

Re: Video problems

Sarah8 — Mon, 07 Sep 2015 11:39:25 GMT

I have the same video issue. Went to watch my favourite band, used my M4 aqua to record video footage, when tried to watch the screen is black + only sound plays, SO annoyed, would expect more from Sony

Sony experia M4 aqua video problem

Aia777 — Sat, 10 Oct 2015 23:58:26 GMT

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3 Replies

Video recorded using camera only recording audio

My Xperia M4 aqua's video is only broadcasting audio on playback, the screen is black but you can hear the video. This happens on videos recorded with the camera. Whilst recording, the screen is fine, so not quite sure why the screen is black on play back. Does anyone have any ideas please?

Re: Sony experia M4 aqua video problem

Phy — Sun, 11 Oct 2015 00:01:49 GMT

Do you experience the same on safe mode?

also try

1. Settings
2. Apps
3. All
4. Camera and Video
5. Clear data
6. restart the phone

Re: Sony experia M4 aqua video problem

Phy — Sun, 11 Oct 2015 00:02:20 GMT

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu
3. press and hold "power off"
4. Boot on safe mode should become available

Re: Video problems

Xperiaaqua — Tue, 24 Nov 2015 18:50:47 GMT

For last few weeks my video player has stopped workibg only due to that app that came with the phone is no longer compatible with my phone, it's saving that I need to update my phone too 5.1 but I have had no updates since I got this phone, but my boyfriend got a phone that is one generation down from and he has the new update for his, why don't have it too?

Re: Video problems

ruski — Tue, 15 Dec 2015 17:13:25 GMT

hi everybody. i bought a m4 aqua half a year ago..at first there were a LOT of bugs (apps didnt work, overheating, random screen touches when charging, SIM couldnt be read etc..) after a few factory resets and some software updates most of the bugs were fixed..two things are bothering me now.. First, the random screen touching when I use it while charging (more often when i use other charger but also sometimes when i use mine) and second, the video problem..some times it seems like its gone (after a restart ) but most of the time it lags badly..i dont mean the videos that i record whith the cam..ofline videos play well..but they lag on google chrome, facebook , playstore (the video on the top of each app), and mostly on youtube (especialy on youtube video lags more often and for some reason youtube is the only app that i can't update..even tho when i open youtube it says that there is an update available on the playstore, when i try to do it after a while it stops the dowloading and shows me an error mesage with code 505) I use clean master and CM security from the begining and some essential apps..Please help

Re: Video problems

megzire1 — Thu, 07 Jan 2016 21:35:00 GMT

hi i am having trouble with my sony m4. No videos will play on the phone, i have turned it off and back on a still hasnt worked. i have tried to download the pc ompanion but will not open on my macbook. Is there any other way i can go about it so i can watch videos on my phone again. The phone is only 2 weeks old.