topic Re: Video problems in M Series https://community.sony.co.uk/t5/m-series/video-problems/m-p/3578218#M19541 <P>Hi <A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1073644">@nel10</A>,</P><P>I'm sorry to hear this.</P><P>Xperia M4 Aqua supports the following decoder and file formats:</P><UL><LI>MPEG-4 Visual Simple Profile 3GPP (.3gp)</LI><LI>MP4 (.mp4), H.264 3GPP (.3gp)</LI><LI>MP4 (.mp4),H.263 Profile 0 3GPP (.3gp)</LI><LI>H.265 3GPP (.3gp), MP4 (.mp4)</LI></UL><P>Have you tried if you can record a video with your phones camera and then play it? Videos recorded with your devices camera will be in mp4 format.</P><P>Let me know how it goes.</P> Fri, 22 Sep 2017 08:56:14 GMT Emil 2017-09-22T08:56:14Z Video problems https://community.sony.co.uk/t5/m-series/video-problems/m-p/3578217#M19540 <P>&nbsp;I have a m4 aqua, and when I save a video from my laptop onto the phone it doesnt want to play it is mp4 format.</P><P>Please can you help me.</P> Thu, 21 Sep 2017 21:07:30 GMT https://community.sony.co.uk/t5/m-series/video-problems/m-p/3578217#M19540 nel10 2017-09-21T21:07:30Z Re: Video problems https://community.sony.co.uk/t5/m-series/video-problems/m-p/3578218#M19541 <P>Hi <A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1073644">@nel10</A>,</P><P>I'm sorry to hear this.</P><P>Xperia M4 Aqua supports the following decoder and file formats:</P><UL><LI>MPEG-4 Visual Simple Profile 3GPP (.3gp)</LI><LI>MP4 (.mp4), H.264 3GPP (.3gp)</LI><LI>MP4 (.mp4),H.263 Profile 0 3GPP (.3gp)</LI><LI>H.265 3GPP (.3gp), MP4 (.mp4)</LI></UL><P>Have you tried if you can record a video with your phones camera and then play it? Videos recorded with your devices camera will be in mp4 format.</P><P>Let me know how it goes.</P> Fri, 22 Sep 2017 08:56:14 GMT https://community.sony.co.uk/t5/m-series/video-problems/m-p/3578218#M19541 Emil 2017-09-22T08:56:14Z Re: Video problems https://community.sony.co.uk/t5/m-series/video-problems/m-p/3578219#M19542 <P>Hi @<SPAN class="UserName lia-user-name lia-user-rank-Sony-Xperia-Support lia-component-message-view-widget-author-username"><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/954320" target="_self"><SPAN class="">Emil </SPAN></A></SPAN>Sony Xperia Support</P><P>Thank you for your reply, It was the video software I was using.</P><P>Kind regards</P><P>Nel10</P> Mon, 02 Oct 2017 12:25:34 GMT https://community.sony.co.uk/t5/m-series/video-problems/m-p/3578219#M19542 nel10 2017-10-02T12:25:34Z