topic Re: Many Problems in Other/General

Many Problems

Tue, 17 Apr 2012 21:12:57 GMT

Hi ..

I'm Salman and I live in Pakistan

I bought sony xperia s on 28/03/2012

this is my first smart phone before this i was using a nokia.

i have a few problems with my phone

first that when em playing game on my phone the game closes automatically and homescreen comes

second during playin games the phone also gets restart

third if i watch videos, play games or anything longer the phone gets heat up from back.

i have also repaired my phone software through sony pc companion

still the same

hope you guys are going to help.

waiting for ur reply

Re: Many Problems

Nabeel — Tue, 17 Apr 2012 21:54:48 GMT

HI
seems your problem is same as and

See my Answers in both the threads and see if anything helps

Re: Many Problems

Edison1 — Tue, 17 Apr 2012 22:20:49 GMT

Okay first you might be hitting the bottom buttons when youre playing games. It happened to me a few times when I just got this phone. Didn't realize it cause I didn't have the haptic. Feedback turned on when hitting those buttons. try turning it on if you don't have it on and then play games.

To turn haptic feedback on go to settings >sound > haptic feed back and check it. It's the last one on the page.

Second I don't know why, but if you had the phone for this long and it just happen recently I might be what ever you installed

Third phone heating up happens on every phone.

Re: Many Problems

Sat, 21 Apr 2012 11:56:23 GMT

hi . . thanku for the reply but i have done all that u said and still having the same problem.

secondly my phone is working fine in all the areas except playing games or anything downloaded from play store.

i mean that the phone is not restarting during my calls, texts ect. its only restarts during playing games and usually comes to the homescreen during playing games.

moreover i have noticed a yellow spot on my display what is that??

Re: Many Problems

Nabeel — Sat, 21 Apr 2012 12:46:29 GMT

Can you post pictures of that yellow spot here ??

Regarding abnormal behaviour of your phone, i would like to tell you that there are severe bugs in xperia s.

People are complaining about it on the forum and its a well known issue. and FYI its a software problem so would be fixed by sony in future through updates
Remember to post pictures

See this http://talk.sonymobile.com/thread/34135?start=0&tstart=0

Re: Many Problems

Sat, 21 Apr 2012 21:56:54 GMT

I Tried To Mark That Area.

Re: Many Problems

Sun, 22 Apr 2012 19:04:38 GMT

hi i have uploaded the shapshots for you. Kindly check this

Re: Many Problems

Nabeel — Sun, 22 Apr 2012 19:07:28 GMT

Salman i checked them but you have to wait for official sony moderators to reply ( they don't work on saturday and sunday).. most probably you need to take it to the service center, they must either replace your phone or repair it for free, my advice is to go as soon as possible,,,

Re: Many Problems

Nabeel — Mon, 23 Apr 2012 08:36:34 GMT

Hi salman i just checked the thread that i linked to you http://talk.sonymobile.com/thread/34135?start=0&tstart=0 , i came across a reply from markus ( official sony moderator) as below-

OK, we have an official response on this now. I will just paste it here so you get in word by word.

Sony Mobile Communications has identified that the display on a limited number of Xperia S smartphones may show a slight yellow tint if exposed to temperatures above 40 degrees Celsius. This is limited to a small number of units and the cause of this has been corrected. Any consumer observing this slight yellow tint on the display of their Xperia S is welcome to contact their local customer service centre and Sony Mobile Communications will resolve this at no cost to the consumer.

This is second post from him (markus)

The phone must be handed in at a service center. You can call the local support team and ask for the location of the nearest one.

http://www.sonymobile.com/gb/support/contact-us/country/nl_NL/

Your dealer will probably help you with this too.

Any affected display will be replaced or the complete phone will be exchanged/swapped. I guess it depends on both availability of spare parts and the extend of damage on the display/phone.

So salman , my advice is to rush at the service center or at the place from where you bought the phone , it would be either replaced or repaired free of cost

Re: Many Problems

Tue, 24 Apr 2012 19:49:25 GMT

thanku very much ..

but i bought this phone from pakistan and over here there no official sony mobile service centre so what should i do?

Re: Many Problems

Nabeel — Tue, 24 Apr 2012 19:51:51 GMT

Try visiting the place from where you bought the phone

They may help you with that

Re: Many Problems

Tue, 24 Apr 2012 19:58:44 GMT

he was saying that he bought al these phone from dubai . . so should i send this to dubai

Re: Many Problems

Nabeel — Tue, 24 Apr 2012 20:08:16 GMT

ohh, thats bad buddy

For your information sony does not provides international warranty means if this phone is a product of Dubai, you won't be able to get it repaired for free in Pakistan. To avail the benefit of warranty all work needs to be done in the same country ( Dubai).

So now the choice is yours . to claim your warranty you need to send it to Dubai

i wish you a very good luck please feel free to ask anything

Re: Many Problems

Fri, 01 Jun 2012 07:16:13 GMT

Hello Nabeel.

I want to buy "Sony Xperia S" but now after reading the forum and complains of the people I am scared to buy because I am also live in Karachi, Pakistan. and here is no any sony mobile Support available in this area.

so what you will suggest me to do so....??
i need a suggestion from u...!!!!

Thank you...

Re: Many Problems

Nabeel — Fri, 01 Jun 2012 10:51:37 GMT

I am sending you a Message

But for your info new mobile has been released

check it http://www.sonymobile.com/global-en/products/phones/xperia-acro-s/

You may want to go for it intead of Xperia S