topic Re: Purple Spot on Camera Screen Xperia U in Other/General

Purple Spot on Camera Screen Xperia U

anandtapas — Wed, 30 May 2012 11:46:11 GMT

My phone is new and I took some photos with flash. No problem. But today after taking a pic with flash a purple spot(smear) has appered on the camera screen. Now all the pictures I take, even without flash have that purple spot on it. What could be the problem ? Sony please help !

Re: Purple Spot on Camera Screen Xperia U

Nabeel — Wed, 30 May 2012 16:14:45 GMT

Please post few sample pictures that could help us to identify

Re: Purple Spot on Camera Screen Xperia U

Thu, 31 May 2012 07:14:53 GMT

Did you remove the plastic coating on the camera?

Re: Purple Spot on Camera Screen Xperia U

anandtapas — Fri, 01 Jun 2012 07:50:52 GMT

I took phone to service centre. Identified as camera problem. I will be given replacement !!! Pray to God that Google Map works in my newly replaced phone !!!! It was freezing and crashing insurrendered phone.

Re: Purple Spot on Camera Screen Xperia U

anandtapas — Fri, 01 Jun 2012 07:57:23 GMT

Rupesh I am getting a replacement phone due to camera problem ! see reply to Nabeel. If u have any prob u can get replacement "within 7 days"

Re: Purple Spot on Camera Screen Xperia U

Nabeel — Fri, 01 Jun 2012 10:46:20 GMT

Okh great

and yes replacement period is only within the first seven days

Re: Purple Spot on Camera Screen Xperia U

Mon, 04 Jun 2012 08:11:48 GMT

same problem in my new phone... is this model defective ??

Re: Purple Spot on Camera Screen Xperia U

Nabeel — Mon, 04 Jun 2012 08:19:50 GMT

Yup, go to service center immediately,,, your phone will be replaced withing first 7 days

Re: Purple Spot on Camera Screen Xperia U

Tue, 05 Jun 2012 05:04:34 GMT

Hi ,

but the service center guy saying its a software bug and sony has sent them email regarding this.. they after two weeks they will send the update for this bug ...

Re: Purple Spot on Camera Screen Xperia U

anandtapas — Tue, 05 Jun 2012 16:22:26 GMT

Gaurav I dont think purple spot can be cured by soft update. Ask service centre to show you that email.

Also try another service centre. It looks like hardware problem. The sony camera screen is very sensitive made for low light snaps. The purple spot can be caused by flash reflection in low light . So I believe. and it wont go away. So I suggest visit another service centre and ask for replacement.

Re: Purple Spot on Camera Screen Xperia U

Thu, 05 Jul 2012 16:14:30 GMT

Good day I also had the same problems about the phone camera two days after purchasing Xperia U. But it was resolved by updating the phone software.Follow this link and follow the instructions http://www.sonymobile.com/gb/tools/update-service/. It's definitely not a hardware problem. Hope this helps

*I tried the software update, because I already have nice apps on my phone. If it does'nt work out for you, try the other option, factory reset+software update (be sure to back up necessary files).

I love using the phone

Re: Purple Spot on Camera Screen Xperia U

anandtapas — Thu, 05 Jul 2012 16:20:48 GMT

If this is so then purple spot can be cured by soft update. I am happy about it:smileyhappy: because it is easier than going to service centre and then following up with non customer friendly store here:smileywink:

Re: Purple Spot on Camera Screen Xperia U

kandros — Fri, 06 Jul 2012 10:57:05 GMT

thanks you so much!!! it worked :smileygrin:

Re: Purple Spot on Camera Screen Xperia U

supersuphot — Wed, 11 Jul 2012 16:38:37 GMT

I have the same problem but can't find the update. I think it because of model ST25i (mine ST25a)

Anyone know how the update for ST25a, Thanks!

Re: Purple Spot on Camera Screen Xperia U

sajibtech — Thu, 12 Jul 2012 16:33:43 GMT

Hey guys can you help me i want to buy XPERIA U. But i have quetion. Plz answer

1) Its battery really poor? (i am not rough user, )

2) is screen like xperia mini pro?? or distance difference between main screen and thumbs?

Please response!!!!! depending on your experience with "U" i will buy it.

Re: Purple Spot on Camera Screen Xperia U

anandtapas — Thu, 12 Jul 2012 16:43:42 GMT

sajibtech , Xperia U is really a great phone ! Battery is ok ! dont worry. It drains if you heavily use wifi internet gps and high display intensity. But normal use it is ok. I dont know about mini pro but XU's screen is one of the best for that size. It is really multi and feather touch. Its form and looks are good. So go ahead and buy it:smileyhappy:

Re: Purple Spot on Camera Screen Xperia U

regin0 — Sun, 29 Jul 2012 03:45:37 GMT

can you tell me which build you updated? and from what build number is the purple spot present? I have the same problem in build# 6.0.B.1.564 but cant update my phone now due to sony server problems.

Re: Purple Spot on Camera Screen Xperia U

regin0 — Sun, 29 Jul 2012 03:45:57 GMT

can you tell me which build you updated? and from what build number is the purple spot present? I have the same problem in build# 6.0.B.1.564 but cant update my phone now due to sony server problems.

Re: Purple Spot on Camera Screen Xperia U

supersuphot — Sun, 29 Jul 2012 14:27:48 GMT

Me too

build# 6.0.B.1.564 same as yours, can't update either.

Re: Purple Spot on Camera Screen Xperia U

regin0 — Sun, 29 Jul 2012 14:56:13 GMT

where are you from? you have a purple spot too?

build# 6.0.B.1.564?