topic Re: FAULTY Xperia T keyboard and bad customer service in Other/General

FAULTY Xperia T keyboard and bad customer service

mhoeyour — Thu, 10 Apr 2014 21:17:29 GMT

According to the tweet which took @SonyXperiaGB a decade to send, i have been trying to repair my Sony Xperia T via the PC companion. At first, support zone installed, almost completed the whole process [think i stopped at at step 9] before a particular error message kept coming up. was told to DL update engine which i did and still no resolve. now i cant even update the support zone after i reinstalled the PC companion. and my faulty keyboard keeps rearing it's ugly head and frustrates me the more.

Re: FAULTY Xperia T keyboard and bad customer service

_alexdon_ — Thu, 10 Apr 2014 21:40:10 GMT

Try with sony update service:

http://www.sonymobile.com/gb/tools/update-service/

Re: FAULTY Xperia T keyboard and bad customer service

mhoeyour — Thu, 17 Apr 2014 22:53:26 GMT

Done that. Thank you.
No update available yet.
But was almost repairing my software with the PC companion which isn't working any longer.

Re: FAULTY Xperia T keyboard and bad customer service

_alexdon_ — Thu, 17 Apr 2014 22:55:47 GMT

SUS should let you repair even if there is no update available.

Re: FAULTY Xperia T keyboard and bad customer service

mhoeyour — Thu, 17 Apr 2014 23:15:36 GMT

Was thinking so too but Xperia T isn't on the list of phones.
Can I get a detailed help on how to go about it?
Thank you.

Re: FAULTY Xperia T keyboard and bad customer service

_alexdon_ — Thu, 17 Apr 2014 23:22:30 GMT

Yes,of course.I might be thinking you have W8 or 8.1.In this case,you need to run SUS in compatibility mode with windows 7.

Re: FAULTY Xperia T keyboard and bad customer service

mhoeyour — Thu, 17 Apr 2014 23:30:36 GMT

Yea, that's true. I run win8.1 on my DELL laptop.
Win7 compatibility mode ?ohk. What next?
If you use whatsapp,removed by alexdon is my number. Hoping it'll be easier to communicate that way.
Thank you.

Re: FAULTY Xperia T keyboard and bad customer service

_alexdon_ — Thu, 17 Apr 2014 23:32:43 GMT

I do not use whatsapp sorry,but I will tell you how to do it.Right click on the executable-properties-compatibility tab-tick run in compatibility mode with-select W7.Hope it helps.

Re: FAULTY Xperia T keyboard and bad customer service

mhoeyour — Sat, 19 Apr 2014 09:07:55 GMT

Thanks a lot alexdon.
Gracias!!!
Seen my phone in the list of devices on SUS.
Would DL d software once network is very okay.
GOD bless.

Re: FAULTY Xperia T keyboard and bad customer service

_alexdon_ — Sat, 19 Apr 2014 09:12:26 GMT

Anytime.