topic Re: My status bar won't pull down and I can't use the search/menu buttons at the top of sony/stock a in Other/General

My status bar won't pull down and I can't use the search/menu buttons at the top of sony/stock apps

theKieranosaur — Sun, 13 Jul 2014 18:23:05 GMT

Hi. I recently bought a Sony XPERIA SP and have been using it for a week. Yesterday I turned on my phone to download an app and the search/menu buttons at the top of the screen in the play store wouldn't work. I tried using the buttons that appear at the top in Walkman, Album, and Messaging, and they didn't work either. I then received a text and swiped down on my notification bar a few times but that wouldn't work either. Weirdly, the notification bar will only pull down in landscape mode. Help please?

Re: My status bar won't pull down and I can't use the search/menu buttons at the top of sony/stock a

_alexdon_ — Sun, 13 Jul 2014 19:57:53 GMT

Restart your device.

Re: My status bar won't pull down and I can't use the search/menu buttons at the top of sony/stock a

theKieranosaur — Sun, 13 Jul 2014 22:23:18 GMT

I have tried that, and I have done a factory reset...

Re: My status bar won't pull down and I can't use the search/menu buttons at the top of sony/stock a

xsp252 — Mon, 14 Jul 2014 11:22:03 GMT

Buddy I think you should visit sony service center, that was also happened to me when I was using xperia mini pro

Re: My status bar won't pull down and I can't use the search/menu buttons at the top of sony/stock a

xsp252 — Mon, 14 Jul 2014 11:22:43 GMT

It's a touch screen problem

Re: My status bar won't pull down and I can't use the search/menu buttons at the top of sony/stock a

newinthowai — Mon, 14 Jul 2014 12:15:14 GMT

It's quite easy for me to answer this question, your phone is water damaged. I used to have Sony Xperia Z and which was water damaged too, I couldn't pull down the notification/illumination bar. The water entered through your speaker at the top which happened to me. It's quite notable that you'll have to spend like half of the price of your phone to fix this issue...but I have something easy round for you. You should place that phone in a polythene bag for 3 days minimum with full of dried rice and every path ways that water can enter should be opened up. 'Cause mostly water damaged phones are fixed by rice because rice s-u-cks every water out of your phone.

Note: Now I'm SP user. Had to sell that old phone after fixing the issue.

Hit Kudo if I helped you.

Re: My status bar won't pull down and I can't use the search/menu buttons at the top of sony/stock a

Sonyuser123 — Sat, 31 Jan 2015 16:40:32 GMT

The only way I found around this is to ensure you have screen rotation enabled in settings. Open an app such as Facebook and turn phone to the side. You can then pull down your screen and see your notifications. This was driving me insane before I realised this works!

Re: My status bar won't pull down and I can't use the search/menu buttons at the top of sony/stock a

11s — Thu, 16 Apr 2015 20:44:05 GMT

How is it going to cost half the price of the phone for water damag, it's a waterproof phone. MANUFACTURER error I'd say.

Re: My status bar won't pull down and I can't use the search/menu buttons at the top of sony/stock a

minamagdy — Tue, 29 Dec 2015 02:03:04 GMT

had this problem,, now i solve it thats all because of the Facebook messanger app new version delet it and you will fix it im sure from that dont worry, and tell me the results

Re: My status bar won't pull down and I can't use the search/menu buttons at the top of sony/stock a

KSRS — Mon, 08 Feb 2016 14:41:32 GMT

Hello.
I have the same problem.
It works just in landscape mode or normally in the guest user (this way I know it isn't a hardware problem).
In the touch test I see the screen is block in the top.
Someone know what is happening?

Thanks

Re: My status bar won't pull down and I can't use the search/menu buttons at the top of sony/stock a

KSRS — Sat, 05 Mar 2016 22:35:42 GMT

May you help?
I don't want to reset my phone, I want to discovery which app caused this problem.

Thanks

Re: My status bar won't pull down and I can't use the search/menu buttons at the top of sony/stock a

G72 — Tue, 03 May 2016 09:00:59 GMT

Guys download apps "Notification drawer" it relle helps alot

Re: My status bar won't pull down and I can't use the search/menu buttons at the top of sony/stock a

Giebytes — Sat, 13 Aug 2016 09:18:05 GMT

Same problem.. Download status bar shake opener, it works nicely.

Re: My status bar won't pull down and I can't use the search/menu buttons at the top of sony/stock a

Nunzio — Fri, 28 Oct 2016 21:02:44 GMT

HI, I have the same problem too. And it's the touchscreen that doesn't work in fact if you try to draw something you can clearly see what areas are damaged.
I try to contact the assistance but no answer for now.
Someone have fix the problem?

Re: My status bar won't pull down and I can't use the search/menu buttons at the top of sony/stock a

joanhg — Tue, 14 Nov 2017 12:29:03 GMT

Mine is definitely NOT water damaged. Sony gave me software fixes, nothing worked, have done factory re-set, and all other fixes suggested on this forum. Obviously a problem with the recent update, but Sony won't admit any connection.

Re: My status bar won't pull down and I can't use the search/menu buttons at the top of sony/stock a

joanhg — Tue, 14 Nov 2017 12:38:56 GMT

This actually works, unlike any solutions Sony suggested. Annoying to have to open an app and then rotate the phone, but at least it works! After all the other suggestions, Sony just wanted me to open a "pay as you go" service call with them...Not a chance - it's obviously a problem caused by an update, not paying them to fix their own problem! Thanks for the help!

Re: My status bar won't pull down and I can't use the search/menu buttons at the top of sony/stock a

Jonny68 — Sun, 04 Feb 2018 16:27:16 GMT

Same issue experienced with my Sony Xperia.. It gradually righted itself until after about 2 weeks it was working fully again.. I think water/moisture damage may have contributed but I can't be sure. .what I do know is that the problem has started again recently and I can only access the bar in landscape 😡