topic Re: Phonebook has stopped working in Other/General

Phonebook has stopped working

Suburban_fox — Thu, 08 May 2014 14:22:17 GMT

I missed a call from somebody today, and when I touched the "Phone" application to find out the time of the call, I got the following message:

"The application Contacts (process com.sonyericsson.android.social phonebook has stopped unexpectedly. Please try again."

I now get this message every time I attempt to use the phonebook, which basically means I can no longer make calls. I can still receive calls, and everything else seems to work okay.

Shutting down the phone and re-starting it did not fix the problem.

Re: Phonebook has stopped working

Alexander1 — Thu, 08 May 2014 15:03:31 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

First of all try to clear data for phone under settings > apps > all > phone > clear data > restart the phone and try again.

Let me know how it works out.

Re: Phonebook has stopped working

abc_123 — Thu, 08 May 2014 15:51:14 GMT

Hey ,

I've got same problem with my Xperia U , cant make calls. Everything seems working.

Removed battery , restarted the device. Did factory resore nothing. Please advce.... very important...

Re: Phonebook has stopped working

Suburban_fox — Thu, 08 May 2014 16:28:07 GMT

I can't see a 'phone' option listed. The closest I could find to the path specified was:

Settings > Applications > Manage Applications > All

But there's no 'phone' option there.

eta: the actual making of calls seems to be working...if I can access a number via the text message screen, then I can dial out. But I can't access any other contacts, or dial any new numbers, because I can't get to the dialler.

Re: Phonebook has stopped working

sloane9411 — Thu, 08 May 2014 18:20:15 GMT

hey

has anyone found a souloution yet as i need to have my phone book A.S.A.P i am very wound up bout this

Re: Phonebook has stopped working

gemma — Thu, 08 May 2014 19:55:12 GMT

I have had this same message today, everything else is fine, but can't get into contacts and can't make calls. I have reset my phone to factory settings and it still doesn't work

Re: Phonebook has stopped working

dimpyrox — Fri, 09 May 2014 04:17:36 GMT

Hi, I followed the instructions that were stated and restarted my phone but the problem still persists. I am not able to access neither my phonebook neither my contact list. This has been happening for over 24 hours now. Please help.

Re: Phonebook has stopped working

Karthika — Fri, 09 May 2014 04:59:14 GMT

I am facing issue on accessing the phonebook application.Please provide any resolution,else i may have to think out of xperia.

Re: Phonebook has stopped working

Aalaa — Fri, 09 May 2014 07:58:55 GMT

hi,,

I Have thw same problem ,, any update please ???

Re: Phonebook has stopped working

Steve_V — Fri, 09 May 2014 10:21:38 GMT

Hi,

This exact problem also started to happen on my phone yesterday - now a problem for 24 hours despite switching off etc. Could someone please provide some guidance to resolve? I am unable to access my contacts or make phone calls. Thanks.

Re: Phonebook has stopped working

fiza — Fri, 09 May 2014 10:30:58 GMT

Hi all,

my husband also faced the same problem and we found the solution in other forum and it seems to work- uninstalled google+ apps .

Give urself a try and hopefully it works too..

fiza

Re: Phonebook has stopped working

Suburban_fox — Fri, 09 May 2014 10:34:32 GMT

Update: I've also tried accessing a contact via the Text Messaging menu, and get the following message:

"The application Infinite view (process com.sonyeriksson.infiniteview) has stopped unexpectedly. Please try again."

The contact in question has a Blue Yonder email address listed in the text message options. Interestingly, when I select a contact in text messaging who doesn't also have an email address, I can access their number in this way and dial out as normal.

So it seems it's not the phone itself, but something to do with the contacts list, or call history. Possibly even a specific contact - maybe something's gone wrong with whatever allows you to access external email addresses. Either way, whatever the fault is is blocking my access to the dialler, which means I can't dial any numbers which I don't already have as a contact, add or modify any contacts, or access the call history.

eta: fiza, do you have a link to the forum where you found that solution?

Re: Phonebook has stopped working

fiza — Fri, 09 May 2014 10:47:30 GMT

Hi Suburbun_fox,

Here is the link to that forum http://forum.xda-developers.com/showthread.php?t=1313713

Re: Phonebook has stopped working

elsee350 — Fri, 09 May 2014 11:16:32 GMT

Hi, I have the same problem just started last night, have uninstalled Google+ which has given me some apps back but

still can't get into my contacts same error message about phonebook. No fix from Sony yet?

Re: Phonebook has stopped working

Suburban_fox — Fri, 09 May 2014 12:13:32 GMT

Uninstalling Google+ didn't do it for me. Also, as I've been typing this, Google+ has just re-installed itself again, so it could be an auto-update issue (I haven't changed anything in between it working and it stopping working).

If it's a known issue, and Sony are working on a fix, it'd be nice to know if that was the case.

Re: Phonebook has stopped working

Josue1018 — Fri, 09 May 2014 13:53:59 GMT

Hi, I have the same problem from this morning. Please, I would like to know what is happening, Sony's staff should know something about, please don't keep silence, this is not a minor problem, is really serious.

Re: Phonebook has stopped working

Vicky84 — Fri, 09 May 2014 15:30:59 GMT

Hi guys! I had the exact same problem since yestersday.

The way I got it to work again was uninstalling a particualr app, in my case it was "CLEAN MASTER", the free version. Maybe when I deleted something with that app o when I use it to clean my phone it secrew something up.

Try uninstalling app that are for cleaning and such, or go by one by one!

Hope it works for you!

Vicky

Re: Phonebook has stopped working

Stacey123 — Fri, 09 May 2014 15:33:15 GMT

I am experiencing the same problem since last night, tried turning off, taking battery out, uninstalling apps etc and no luck. Annoying

Sony xperia U process com.sonyericsson.android.socialphonebook stopped

MG85 — Fri, 09 May 2014 15:46:53 GMT

Since yesterday am unable to access contacts and am getting above error message. It works fine if i uninstall whatsapp. Please provide a resolution as soon as possible

Re: Phonebook has stopped working

Suburban_fox — Fri, 09 May 2014 17:11:36 GMT

That didn't work for me either.

I would like to know if Sony are aware of this problem, and are looking into it, as our phones are currently not fit for their purpose. I realise that it may take time, but it would be nice if they'd at least let us know that they're aware of it.