topic Re: att xperia ion lt28 headphone problem in Other/General

att xperia ion lt28 headphone problem

shadowneko003 — Tue, 13 Jan 2015 22:28:38 GMT

I have an ATT Xperia Ion LT28 and everytime I attached earphone, it would reset itself. I've tried 3 different pairs of earphones (Sony, Jlab, and JVC) and all resulted the same- the phone resets itself after 30 seconds of attachment. It has the latest firmware and is not flashed/jailbreak/rooted/etc etc. It is a clean phone. I have restored it to factory settings and still nothing changes.

Re: att xperia ion lt28 headphone problem

Phy — Tue, 13 Jan 2015 22:42:26 GMT

Contact at&t or Sony Xperia Support.

Sony Xperia Support
http://support.sonymobile.com/global-en/contactUs/

Re: att xperia ion lt28 headphone problem

shadowneko003 — Tue, 13 Jan 2015 22:46:58 GMT

I did contact Xperia Support. They told me to "repair" the software. I restored, previouly, and did that. Still the same.

I understand that some headphones/earphones won't work correctly (aka usage of mic and volume control may not work), but this is ridiciously!

As for ATT, I don't service with them. I brought the att model new and unlock to use on another provider.

Re: att xperia ion lt28 headphone problem

Phy — Tue, 13 Jan 2015 23:01:44 GMT

Try to boot on safe mode.

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: att xperia ion lt28 headphone problem

shadowneko003 — Tue, 13 Jan 2015 23:46:09 GMT

Nope. Safe mode gives me the same result. Nothing has been installed on the phone other than what was included in the factory settings.

Re: att xperia ion lt28 headphone problem

Thommo — Tue, 13 Jan 2015 23:59:36 GMT

As Phy said above your only recourse is to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: att xperia ion lt28 headphone problem

shadowneko003 — Wed, 14 Jan 2015 00:05:12 GMT

Thanks for the help everyone. Looks like I'll try to return it.

Re: att xperia ion lt28 headphone problem

Phy — Wed, 14 Jan 2015 00:08:54 GMT

Not a problem